Narvar Track

What Narvar Track is

Narvar Track gives retailers branded order-tracking pages with shipment updates and delivery estimates for shoppers. Retail teams can tailor page content to shipment status and shopper locale, and use the pages to display marketing assets or dynamic product recommendations. A self-serve editor lets teams build these experiences while managing their brand presentation. Retailers can also embed selected elements, including estimated delivery dates and product recommendations, on their own website pages.

Track can send SMS updates to consumers who have opted in. Shipment performance monitoring helps teams investigate delivery exceptions, while a customer-service app supports Salesforce Service Cloud, Gladly, and Zendesk. The product is available on the web and is paid, with pricing on request; Narvar directs prospective customers to request a demo. Narvar was founded in 2012 and is headquartered in San Mateo, California. Its Trust Center lists compliance areas including CCPA, GDPR, HIPAA, ISO/IEC 27001, Privacy Shield, and SOC 2, as well as controls such as audit logging, data security, and multi-factor authentication.

Who it suits

Narvar Track suits retailers seeking branded post-purchase tracking pages, shipment updates, and delivery estimates. It may also fit teams that want to investigate delivery exceptions or connect tracking support with Salesforce Service Cloud, Gladly, or Zendesk.

Getting started

1. Open https://corp.narvar.com/track.
2. Request a demo to discuss the paid web product and pricing.
3. Use the self-serve editor to build a branded tracking page.
4. Customize pages by shipment status and shopper locale.
5. Connect the Track app with Salesforce Service Cloud, Gladly, or Zendesk if needed.

Verdict

Narvar Track combines branded tracking pages, delivery estimates, and opted-in SMS updates with tools for retailer teams. Prospective customers need to request pricing and a demo.