Freedom251 › Shipment Tracking Software
Malomo
What Malomo is
Malomo is a paid order-tracking and customer-notification platform for ecommerce brands. It provides branded tracking pages that merchants can customize in a Shopify theme or add to a headless site with Malomo.js. Customers receive real-time delivery updates by email and SMS, while merchants can detect problem orders and alert affected customers or their customer experience team. Reports cover shipments, transit time, fulfillment time, carrier performance, and problem orders. Malomo lists support for 2,000 carriers, a custom tracking domain, delivery estimates, a public API, and webhooks. Integrations include Shopify, Shopify Plus, Klaviyo, Attentive, Gorgias, Rebuy, and Yotpo. Plans start with Lite at $49 a month for 1,000 shipments, charging $.06 per extra shipment. Starter is $189 a month for 4,000 shipments and $.05/ extra shipment; Growth starts at 400.00 USD billed monthly with volume discounts. Transactional emails sent directly through Malomo cost $0.0045 per message. Month-to-month contracts can be canceled at any time.
Who it suits
Malomo suits ecommerce brands that want branded post-purchase tracking, delivery notifications, and shipment reporting. It is especially relevant to Shopify and headless-store teams using its listed integrations.
What it does well
- Custom branded tracking pages
- Email and SMS delivery updates
- Supports 2,000 carriers
- Problem-order detection and alerts
- Public API and webhooks
What to know first
- No free plan
- Transactional emails cost $0.0045 each
- Plans charge for extra shipments
- Standard Shopify merchants must keep Shopify shipping confirmation
Limits
Lite covers 1,000 shipments for $49/mo, then charges $.06 per extra shipment. Starter covers 4,000 shipments for $189/mo, then charges $.05/ extra shipment; Growth starts at $400 billed monthly and uses volume discounts.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $189/mo for 4,000 shipments and $.05/ extra shipment · 4,000 shipments · $.05/extra shipment | $189 a month |
| Growth | Starting at $400 billed monthly · Starting price · volume discounts | $400 a month |
| Lite | $49/mo for 1,000 shipments and $.06/extra shipment · 1,000 shipments · $.06/extra shipment | $49 a month |
As gomalomo.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Malomo website
- Choose the Lite, Starter, or Growth plan
- Connect Shopify, Shopify Plus, or another listed integration
- Customize a tracking page in Shopify or implement it on a headless site with Malomo.js
- Configure email and SMS delivery notifications
- Use the API or webhooks if needed
Verdict
Malomo combines customer-facing tracking pages, shipment notifications, carrier coverage, and operational reports for ecommerce teams. Its paid plans and shipment-based charges should be considered alongside the available integrations and API.
Questions
What does Malomo cost?
Paid plans start at $49/mo. Lite is $49/mo for 1,000 shipments, Starter is $189/mo for 4,000 shipments, and Growth starts at $400 billed monthly.
Does Malomo have a free plan?
No. Malomo is a paid service.
Which platforms does Malomo support?
Its listed platforms are web and API. It also supports Shopify and Shopify Plus integrations.
Can Malomo send SMS updates?
Yes. It supports real-time delivery updates by email and SMS.
How many carriers are supported?
Malomo says it supports 2,000 carriers through its Extended Carrier Network.
Can Shopify merchants turn off Shopify shipping emails?
Standard Shopify merchants must continue sending Shipping Confirmation email through Shopify. Shopify Plus merchants can turn off every transactional shipping email there.
Facts from Malomo's own pages
- Analytics
- The pricing page lists shipment, transit-time, fulfillment-time, carrier-performance, and problem-order reports. · gomalomo.com, 3 Oct 2026
- API and webhooks
- The pricing page lists a public API and webhooks among its order-tracking features. · gomalomo.com, 3 Oct 2026
- Carrier coverage
- The pricing page says Malomo supports 2,000 carriers and provides access to its Extended Carrier Network. · gomalomo.com, 3 Oct 2026
- Company founding
- Malomo says its co-founders built the first order-tracking platform prototype in 2018. · gomalomo.com, 3 Oct 2026
- Founded
- 2018 · gomalomo.com, 28 Sept 2026
- Headquarters
- Indianapolis, Indiana, United States · gomalomo.com, 28 Sept 2026
- Integrations
- Listed integrations include Shopify, Shopify Plus, Klaviyo, Attentive, Gorgias, Rebuy, Yotpo, and others. · gomalomo.com, 3 Oct 2026
- Notifications
- Malomo supports real-time delivery updates by email and SMS to keep customers informed about their orders. · gomalomo.com, 3 Oct 2026
- Plan terms
- The pricing FAQ says month-to-month contracts can be canceled at any time. · gomalomo.com, 3 Oct 2026
- Problem orders
- Malomo can detect problem orders and support notifications to affected customers or a merchant’s CX team. · gomalomo.com, 3 Oct 2026
- Product
- Malomo provides branded order tracking, transactional notifications, and analytics for ecommerce brands. · gomalomo.com, 3 Oct 2026
- Shopify plan limit
- The FAQ says standard Shopify merchants must continue sending Shipping Confirmation email through Shopify, while Shopify Plus merchants can turn off every transactional shipping email there. · gomalomo.com, 3 Oct 2026
- Support
- Quick Start plans include email and chat support; Growth includes dedicated support and strategy. · gomalomo.com, 3 Oct 2026
- Tracking pages
- Its tracking pages can be customized and built into a Shopify theme or implemented on a headless site using Malomo.js. · gomalomo.com, 3 Oct 2026
- Transactional email cost
- Transactional emails sent directly from Malomo cost $0.0045 per message. · gomalomo.com, 3 Oct 2026
Where Malomo stands on Freedom251
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