Freedom251 › Review Management Software
Milestone Reviews
What Milestone Reviews is
Milestone Reviews is a web-based review management tool for businesses monitoring reputation across review and social channels. It gathers reviews from Google, Yelp, and Facebook across locations, with sorting and filtering by channel, rating, date range, and keywords. Teams can answer reviews in real time on those services and create sentiment-based response templates. A workflow identifies reviews needing attention and applies channel or location filters. The dashboard combines review sources, average ratings, and responded or unanswered reviews. Users can follow trending review keywords and automatically assign custom tags when keywords match. The My Reviews interface supports custom tags, response templates, bulk uploads, and Excel exports. Businesses can also inspect competitor reviews and benchmark reputation. Website publishing is restricted to Milestone CMS customers. The product is paid, with pricing on request; its Reviews page gives no specific amount. Milestone lists phone support and serves enterprises, mid-market companies, and SMBs.
Who it suits
It suits businesses managing reviews across multiple locations and channels, including enterprises, mid-market companies, and SMBs. It is relevant to hospitality, retail, fintech, and automotive organizations.
What it does well
- Monitors Google, Yelp, and Facebook reviews
- Filters by channel, rating, dates, and keywords
- Real-time responses with sentiment templates
- Competitor review benchmarking
- Dashboard shows answered and unanswered reviews
What to know first
- Website publishing requires Milestone CMS
- Pricing is available only on request
Verdict
Milestone Reviews combines cross-channel monitoring, response workflows, keyword tagging, and reputation reporting. Businesses should note the CMS requirement for website publishing and the absence of a stated Reviews price.
Facts from Milestone Reviews's own pages
- Analytics
- A dashboard summarizes reputation across channels and locations, including top sources, average rating, and responded and unresponded reviews. · milestoneinternet.com, 13 Oct 2026
- Company audience
- Milestone says it serves enterprises, mid-market companies, and SMBs across hospitality, retail, fintech, and automotive. · milestoneinternet.com, 13 Oct 2026
- Company founded
- A Milestone company presentation states that Milestone was founded in 1997. · milestoneinternet.com, 12 Oct 2026
- Competitor benchmarking
- The product lets businesses view competitor reviews and benchmark their reputation against competitors. · milestoneinternet.com, 13 Oct 2026
- Headquarters
- San Jose, California, United States · milestoneinternet.com, 19 Oct 2026
- Keywords and tags
- It surfaces trending review keywords and can automatically assign custom tags based on keywords. · milestoneinternet.com, 13 Oct 2026
- Keyword tags
- Users can track trending review keywords and define custom tags that are automatically assigned based on keywords. · milestoneinternet.com, 12 Oct 2026
- Monitor reviews
- It gathers reviews across locations and channels and supports sorting and filtering by channel, rating, date range, and keywords. · milestoneinternet.com, 12 Oct 2026
- Pricing
- Milestone says Presence Cloud costs vary based on scope and length of commitment; the opened page does not give a specific price for Reviews. · milestoneinternet.com, 12 Oct 2026
- Privacy
- Milestone’s privacy notice describes rights to request access to, correction of, or deletion of personal information, subject to applicable law. · milestoneinternet.com, 13 Oct 2026
- Purpose
- Milestone Reviews is online review management software for monitoring a business’s reputation across channels. · milestoneinternet.com, 13 Oct 2026
- Respond to reviews
- Users can respond to reviews in real time on Google, Yelp, and Facebook and set custom response templates based on sentiment. · milestoneinternet.com, 12 Oct 2026
- Responses
- Users can respond to reviews in real time on channels including Google, Yelp, and Facebook, and set up response templates based on sentiment. · milestoneinternet.com, 13 Oct 2026
- Review management tools
- The My Reviews interface supports filtering, custom tags, response templates, bulk review uploads, and Excel exports. · help.milestoneinternet.com, 13 Oct 2026
- Review monitoring
- It collects reviews across locations and channels and lets users sort and filter them by channel, rating, date range, and keywords. · milestoneinternet.com, 13 Oct 2026
- AI response assistance
- Yes · milestoneinternet.com, 22 Sept 2026
- Review sources
- Google,Yelp,Facebook · milestoneinternet.com, 22 Sept 2026
- Security documentation
- Milestone’s help center lists Azure ISO 27001 and Microsoft SOC 2 certificate materials; the page does not state that these certify Milestone Reviews itself. · help.milestoneinternet.com, 12 Oct 2026
- Support
- Milestone lists a support phone number of +1 (866) 615-2516. · milestoneinternet.com, 13 Oct 2026
- Website publishing limit
- Publishing customer reviews to a website is available only to Milestone CMS customers. · milestoneinternet.com, 13 Oct 2026
- Workflow
- The workflow highlights reviews needing attention and provides response templates and filters for channels and locations. · milestoneinternet.com, 12 Oct 2026
Where Milestone Reviews stands on Freedom251
- Review Management Software#155 of 164