Freedom251 › Review Management Software
eKomi
by eKomi
What eKomi is
eKomi is a paid, fully managed service for collecting customer and product reviews after transactions. It sends review requests, and its feedback team screens submissions before publication. Customer reviews can appear in a website widget showing an overall score and aggregate star rating, while product reviews can be placed on product pages. eKomi says reviews can integrate with Google product listings, Google Shopping and AdWords seller ratings. Businesses can connect the platform with standard or customised e-commerce, e-marketing and CRM solutions. The customer area provides real-time performance statistics, and a social recommendation feature distributes reviews across social networks. Private customer dialogue supports handling review disputes. eKomi Flex adds collection through email, SMS and phone, with reporting and workflow rules. The service supports over 26 languages, offers web and API access, and states 99% annual average availability. Pricing is available on request.
Who it suits
eKomi suits online businesses that need managed review collection across websites, products, Google listings and multiple contact channels. Its plans also cover organisations wanting configurable workflows or Dutch-market seller ratings.
What it does well
- Managed review requests and moderation
- Website widgets show scores and star ratings
- Google listings and Shopping integration
- Email, SMS and phone collection
- Real-time performance statistics
What to know first
- Paid service with pricing on request
- eKomi KV is Dutch seller-ratings only
Verdict
eKomi combines review collection, moderation, display and reporting in one managed service. Its Flex plan is suited to businesses needing several feedback channels, while KV is limited to Dutch-market seller ratings.
Facts from eKomi's own pages
- Analytics
- Customers can track performance using real-time statistics in the customer area. · ekomi.co.uk, 12 Oct 2026
- Audience
- eKomi describes its solution as serving online businesses and says more than 14,000 companies use it. · ekomi.co.uk, 12 Oct 2026
- Channels
- eKomi Flex supports feedback collection through email, SMS, and phone. · ekomi.co.uk, 12 Oct 2026
- Company and headquarters
- eKomi says it was founded in summer 2008 and is headquartered in Berlin, Germany and Los Angeles, California. · ekomi.co.uk, 13 Oct 2026
- Customer dialogue
- The service supports private dialogue between a company and a reviewer about a review. · ekomi.co.uk, 13 Oct 2026
- Data protection
- eKomi Holding GmbH identifies itself as responsible for personal data processing unless acting as a processor for the service. · ekomi.co.uk, 12 Oct 2026
- Dispute handling
- The site describes private customer dialogue as a way for businesses to address review disputes. · ekomi.co.uk, 12 Oct 2026
- Flexible feedback channels
- eKomi Flex supports multiple touchpoints including email, SMS, and phone, plus reporting and workflow rules. · ekomi.co.uk, 13 Oct 2026
- Founded
- 2008 · ekomi.co.uk, 28 Sept 2026
- eKomi says its reviews can be integrated into Google product listings, Shopping, and AdWords seller ratings. · ekomi.co.uk, 12 Oct 2026
- Google integration
- The site says eKomi reviews can integrate with Google product listings and refers to Google AdWords and Google Shopping ratings. · ekomi.co.uk, 13 Oct 2026
- Headquarters
- Berlin, Germany · ekomi.co.uk, 28 Sept 2026
- Integration options
- eKomi says its platform can be implemented with customised or standard e-commerce, e-marketing, and CRM solutions. · ekomi.co.uk, 13 Oct 2026
- Integrations
- The platform is described as compatible with customised or standard e-commerce, e-marketing, and CRM solutions. · ekomi.co.uk, 12 Oct 2026
- Languages
- eKomi says it supports more than 26 languages. · ekomi.co.uk, 13 Oct 2026
- Notable limit
- The eKomi KV platform is described as a seller-ratings-only solution for the Dutch market. · ekomi.co.uk, 13 Oct 2026
- Plans
- The login page describes eKomi Standard for seller ratings and product reviews, eKomi Flex for configurable feedback workflows and multiple channels, and eKomi KV for seller ratings in the Dutch market. · ekomi.co.uk, 12 Oct 2026
- Pricing
- The UK homepage invites businesses to request a price; it does not state a listed price. · ekomi.co.uk, 12 Oct 2026
- Product
- eKomi provides a fully managed SaaS service for gathering customer and product reviews. · ekomi.co.uk, 13 Oct 2026
- Product reviews
- Product reviews can be displayed directly on product pages. · ekomi.co.uk, 13 Oct 2026
- Request channels
- multichannel · ekomi.co.uk, 22 Sept 2026
- Review display
- Customer reviews can appear on a website widget with an overall score and aggregate star rating, while product reviews can appear on product pages. · ekomi.co.uk, 12 Oct 2026
- Review moderation
- eKomi says its feedback management team personally screens every collected review around the clock. · ekomi.co.uk, 13 Oct 2026
- Review process
- After a customer transaction, eKomi sends review requests, and its feedback team reviews and publishes submitted reviews. · ekomi.co.uk, 13 Oct 2026
Where eKomi stands on Freedom251
- Review Management Software#151 of 164