LivePerson Conversation Builder
What LivePerson Conversation Builder is
LivePerson Conversation Builder is a paid, point-and-click tool for creating AI-powered automated conversations across messaging and voice channels. Its guided assistant, visual flow builder, and templates let nontechnical staff create and optimize chatbots. Teams can design a conversation once and reuse it across messaging channels, while knowledge-base answers, KnowledgeAI enrichment, and human handoff support different response needs. The product connects with CRMs, scheduling tools, order and inventory systems, payment platforms, Workato connectors, and third-party APIs. Listed CRM connections include Salesforce, Microsoft Dynamics, ServiceNow, Oracle, and Zendesk. Meaningful Automated Conversation Score analyzes friction and highlights issues such as poor routing. LivePerson lists data masking, encryption at rest, access controls, firewalls, DDoS protection, and several compliance credentials. Bronze, Silver, and Gold tiers are listed, but prices require a quote and there is no free plan.
Who it suits
It suits brands and enterprise organizations deploying bots across channels. Nontechnical bot builders can use the guided authoring tools and templates.
What it does well
- Point-and-click bot creation
- Reusable multichannel conversation flows
- Human handoff available
- CRM and back-end integrations
- Built-in bot diagnostics
What to know first
- No free plan
- Pricing requires a quote
- Access requires Conversational Cloud login
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Silver | Increase self-service with intelligent automation | On request |
| Bronze | Boost agent efficiency with a messaging-first workspace | On request |
| Gold | Enhance personalization with advanced analytics and Generative AI | On request |
As liveperson.com lists them, read 13 Oct 2026. The maker's own page has the final word.
Verdict
Conversation Builder combines no-code authoring, integrations, diagnostics, and escalation to people. Its paid, quote-based tiers are aimed at organizations managing automated conversations across channels.
Facts from LivePerson Conversation Builder's own pages
- Access
- Users access Conversation Builder by logging into Conversational Cloud and choosing Automate > Conversation Builder. · developers.liveperson.com, 13 Oct 2026
- AI bot generation
- Yes · liveperson.com, 22 Sept 2026
- Analytics
- Built-in MACS analysis helps teams identify bot flow problems and make fixes in Conversation Builder. · liveperson.com, 13 Oct 2026
- Audience
- The product page describes Conversation Builder for nontechnical bot builders and organizations using bots across channels. · liveperson.com, 13 Oct 2026
- Back-end integrations
- The product can integrate with back-end systems including CRMs, scheduling tools, order and inventory management systems, and payment platforms. · liveperson.com, 12 Oct 2026
- Bot analysis
- Meaningful Automated Conversation Score analyzes how well bots help with customer queries, highlights flow problems such as poor routing, and identifies fixes. · liveperson.com, 12 Oct 2026
- Bot diagnostics
- Meaningful Automated Conversation Score analyzes friction in automated conversations and highlights failure points such as poor routing. · liveperson.com, 13 Oct 2026
- Channel management
- Conversation flows can be designed once and run across every messaging channel. · liveperson.com, 12 Oct 2026
- Channels
- Bots can reuse automated conversation flows across messaging channels, and the product supports messaging and voice bots. · developers.liveperson.com, 13 Oct 2026
- Compliance
- LivePerson lists SOC 2, ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, and HITRUST among its security and compliance credentials. · liveperson.com, 12 Oct 2026
- CRM connections
- LivePerson lists CRM integrations including Salesforce, Microsoft Dynamics, ServiceNow, Oracle, and Zendesk. · liveperson.com, 12 Oct 2026
- Deployment channels
- multichannel · liveperson.com, 22 Sept 2026
- Founded
- 1995 · liveperson.com, 19 Oct 2026
- Free plan
- No · liveperson.com, 22 Sept 2026
- Generative AI
- Conversation Builder bots can deliver answers enriched through KnowledgeAI's LLM-powered answer enrichment service. · developers.liveperson.com, 13 Oct 2026
- Human handoff
- Yes · liveperson.com, 22 Sept 2026
- Integrations
- Conversation flows can integrate with CRMs, scheduling tools, order and inventory systems, payment platforms, and other back-end systems. · liveperson.com, 13 Oct 2026
- Intended users
- LivePerson describes its solutions for brands and enterprise customers, and says Conversation Builder supports nontechnical staff. · liveperson.com, 12 Oct 2026
- Knowledge-base answers
- Yes · liveperson.com, 22 Sept 2026
- No-code authoring
- The guided assistant and point-and-click interface let nontechnical staff create chatbots. · liveperson.com, 12 Oct 2026
- No-code creation
- Nontechnical staff can create and optimize bots using a guided assistant and prebuilt templates. · liveperson.com, 13 Oct 2026
- Other integration options
- The Integration Hub provides access to Workato connectors and third-party APIs, and the pricing page lists connectors for IBM Watson, Google Dialogflow, Amazon Lex, and Microsoft bots. · liveperson.com, 12 Oct 2026
- Pricing
- The pricing page lists Bronze, Silver, and Gold plans and provides a Request a quote link without displaying prices. · liveperson.com, 13 Oct 2026
- Purpose
- Conversation Builder is a point-and-click chatbot builder for designing bots and automating conversations. · liveperson.com, 13 Oct 2026
Where LivePerson Conversation Builder stands on Freedom251
- Chatbot Builders#174 of 257
- Conversational Chatbots Software#23 of 26