No. 5 of 30 ·Customer Service Voicebots

Kratya Flute

Web

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Kratya Flute is ranked #5 of 30 in customer service voicebots on Freedom251. It runs on Web.

Compared on customer service voicebots

Human handoff: Yes
Knowledge sources: SOPs, CRM, policies

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The record

Product: Flute is Kratya’s voice platform for AI voice agents.
Indian speech: Flute is designed to handle Indian accents, code-switching, interruptions, and real Indian speech.
Concurrent speech: Flute can talk and listen at the same time.
Use cases: Flute is tuned for live sales and collections campaigns.
Quality scoring: Kratya says its AI scores every conversation and uses the scores for coaching and AI improvements.
CRM and policy checks: Kratya says each answer is checked against the customer’s CRM and policies before it counts.
Integrations: Kratya’s privacy policy describes tenant-authorized connections to platforms such as Shopify and says access is limited to scopes the tenant grants.
Connected data: The privacy policy says connected commerce data is fetched live per request and is not copied into a separate Kratya data warehouse.
Credential security: The privacy policy says connected-platform credentials are stored encrypted with AES-256-GCM and revoked when a connection is disconnected or uninstalled.
Compliance: Kratya describes the service as DPDP-aligned and TRAI 160-series ready, with SOC 2 Type II in progress.
Intended customers: Kratya lists D2C and e-commerce, BFSI and lending, gig and quick commerce, travel and mobility, insurance, and healthcare among the industries it serves.
Sales and support: Kratya invites prospects to book a demo and says founder Sai personally reads requests and usually replies within a day.
Company history: Kratya says its founders had 15 years of customer-experience operating experience and that the company formed after the technology to score every conversation in real time became available by 2024.
Headquarters: Gurugram, India

Where it ranks on Freedom251

Best Customer Service Voicebots in 2026#5 of 30

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Sources

kratya.ai/products· checked 4 Oct 2026
kratya.ai· checked 4 Oct 2026
kratya.ai/privacy· checked 4 Oct 2026
kratya.ai/about· checked 4 Oct 2026