SupportX

Free trial

What SupportX is

SupportX provides AI voice and chat agents for customer support. Its voice agent handles natural conversations, while a language-model chat assistant responds in text. Retrieval-augmented generation uses customer data for context-aware answers, with real-time retrieval and automatic knowledge-base updates. The service is presented for e-commerce, SaaS, fintech, healthcare, and real estate businesses. Listed integrations include Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Help Scout, Shopify, WooCommerce, Magento, BigCommerce, Stripe, and PayPal; an API can connect custom systems. The site says agents operate 24/7 and handle unlimited simultaneous conversations, with human handoff available. SupportX lists AES-256 encryption at rest, TLS 1.3 in transit, end-to-end encryption, key rotation, and claims SOC 2 Type II, GDPR, HIPAA, and PCI DSS Level 1 compliance. Pricing starts at $299/mo with a 14-day trial; there is no free plan.

Who it suits

SupportX suits businesses seeking automated voice and chat support connected to help desks, CRMs, commerce systems, or custom software. It is presented for several regulated and customer-facing industries.

What it does well

Voice and chat support agents
Grounded responses from customer data
Human handoff available
Many listed business integrations
24/7 and simultaneous conversations

What to know first

No free plan
Starts at $299/mo
Compliance claims are maker-stated
Trial requires a paid product afterward

Verdict

SupportX combines voice, chat, knowledge grounding, integrations, and human handoff for customer support operations. Its starting price and enterprise-oriented capabilities make plan evaluation important before adoption.

Facts from SupportX's own pages

Availability: The site says its agents offer 24/7 availability and can handle unlimited conversations simultaneously. · supportx.codevally.com, 7 Oct 2026
Chat assistant: The smart chat assistant provides support powered by advanced language models. · supportx.codevally.com, 7 Oct 2026
Company location: The contact page gives an address in Ahmedabad, India: 720 Ship Epitome, Sindhubhavan Road, Ahmedabad 380059. · supportx.codevally.com, 7 Oct 2026
Compliance: The technology page claims SOC 2 Type II certification and GDPR, HIPAA, and PCI DSS Level 1 compliance. · supportx.codevally.com, 7 Oct 2026
Contact and sales: The homepage offers booking a demo and contacting sales. · supportx.codevally.com, 7 Oct 2026
Custom integrations: The site says its API can connect SupportX with custom systems. · supportx.codevally.com, 7 Oct 2026
Encryption: The site lists AES-256 encryption at rest, TLS 1.3 in transit, end-to-end encryption, and key rotation policies. · supportx.codevally.com, 7 Oct 2026
Grounded answers: Its RAG technology retrieves information from customer data to produce context-aware responses. · supportx.codevally.com, 7 Oct 2026
Headquarters: Ahmedabad, India · supportx.codevally.com, 28 Sept 2026
Industries: The site presents SupportX for e-commerce, SaaS, fintech, healthcare, and real estate businesses. · supportx.codevally.com, 7 Oct 2026
Infrastructure: The site lists a 99.99% uptime SLA, multi-region deployment, automated backups, and disaster recovery. · supportx.codevally.com, 7 Oct 2026
Integrations: The technology page lists Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Help Scout, Shopify, WooCommerce, Magento, BigCommerce, Stripe, and PayPal. · supportx.codevally.com, 7 Oct 2026
Knowledge grounding: The maker says its retrieval-augmented generation technology grounds responses in customer data and supports real-time retrieval and automatic knowledge base updates. · supportx.codevally.com, 7 Oct 2026
Language models: The technology page says SupportX uses GPT-5 and custom fine-tuned models for industry-specific understanding. · supportx.codevally.com, 7 Oct 2026
Product: SupportX provides AI voice and chat agents for customer support. · supportx.codevally.com, 7 Oct 2026
Support channels: The contact page offers live chat, a help center, and a community forum, and says message replies come within 24 hours. · supportx.codevally.com, 7 Oct 2026
Trial: The contact page invites visitors to start a free trial, but does not state its duration. · supportx.codevally.com, 7 Oct 2026
Voice agent: The AI voice agent is described as having natural voice conversations with human-like understanding and empathy. · supportx.codevally.com, 7 Oct 2026
Voice and chat: Its features include natural voice conversations and a chat assistant powered by language models. · supportx.codevally.com, 7 Oct 2026

Where SupportX stands on Freedom251

Customer Service Voicebots#29 of 30