Freedom251 › Case Management Software
Jadu Connect
by Jadu Connect
What Jadu Connect is
Jadu Connect is a low-code cloud platform for managing customer cases and service interactions. Customers can use real-time online communication and self-service from any device, while teams manage cases through processes triggered by customer-entered data. Case intake forms collect submissions, custom case fields structure records, workflow automation handles processes, audit trails retain activity history and reporting dashboards present case information. Teams can collaborate on, manage and close cases within Microsoft Teams. The platform supports web access and APIs, including service APIs that list, filter, create, edit and transition cases, attach files, manage people, and authenticate or register users. Integrations can use deep connections, webhooks and Jadu APIs, with examples including Office 365 Calendars, Brightly asset management and ESRI ArcGIS maps. Webhooks currently support user creation or updates; case-action triggers are described as future development. On-premise systems can connect through Jadu Hub Integration Server. Pricing is paid and available on request. Published pricing sets a 20-user minimum; the Standard Package costs £1,450 a month, exclusive of VAT.
Who it suits
It is intended for local government and higher education organizations managing customer cases. Teams needing configurable intake, workflows, audit history, dashboards and Microsoft Teams collaboration may find it suitable.
What it does well
- Low-code case management
- Automated workflows and audit trails
- Microsoft Teams case collaboration
- Service APIs for case operations
- Cloud deployment with reporting dashboards
What to know first
- Pricing is on request
- 20 licensed users minimum
- Webhooks lack case-action triggers currently
- SSL certificate purchase required for live account
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard Package – Jadu Connect | Monthly; exclusive of VAT · 20 licensed users · LIVE and Sandbox environments · 250GB LIVE storage · 10GB Sandbox storage · minimum subscription is 20 licensed users | £1,450 a month |
| Additional Sandbox Environment | Monthly; exclusive of VAT · One additional Sandbox environment | £250 a month |
| Additional Storage Costs for LIVE Environment 100GB | Monthly; exclusive of VAT · 100GB additional LIVE storage · Sandbox environments limited to 10GB | £30 a month |
| Additional LIVE Licensed Users (pack of 5) | Monthly; exclusive of VAT · Pack of 5 additional LIVE licensed users | £300 a month |
As jadu.net lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Jadu Connect combines configurable case records, automation and reporting in a cloud service aimed at public-sector and higher-education use. Its APIs and integrations support wider systems, but pricing and licensing start at a published minimum.
Facts from Jadu Connect's own pages
- API capabilities
- Service APIs can list, filter, create, edit, and transition cases, attach files, manage people, and authenticate or register users. · docs.jadu.net, 11 Oct 2026
- Audit trail
- Yes · jadu.net, 22 Sept 2026
- Case management
- The platform lets customers and service teams interact and manage customer cases, with automated processes triggered by customer-entered data. · jadu.net, 11 Oct 2026
- Custom case fields
- Yes · jadu.net, 22 Sept 2026
- Customer interactions
- Customers can use real-time online communications and self-service to connect with services from any device. · jadu.net, 11 Oct 2026
- Deployment
- cloud · jadu.net, 22 Sept 2026
- Founded
- 2001 · jadu.net, 28 Sept 2026
- Case intake forms
- Yes · jadu.net, 22 Sept 2026
- Integration examples
- Jadu’s Integrations Hub supports integrations such as Office 365 Calendars, Brightly asset management, and ESRI ArcGIS maps. · docs.jadu.net, 11 Oct 2026
- Integration methods
- Jadu Connect supports deep integrations, webhooks, and Jadu APIs as a cloud-based platform. · jadu.net, 11 Oct 2026
- Intended users
- Jadu describes its technology as built specifically for local government and higher education, and its product supports customer case management. · jadu.net, 11 Oct 2026
- Microsoft Teams
- Teams can collaborate on, manage, and close customer cases directly within Microsoft Teams. · jadu.net, 11 Oct 2026
- On-premise integration
- Connecting to on-premise business systems may use Jadu Hub Integration Server, which can be installed on-premise or hosted remotely by Jadu. · docs.jadu.net, 11 Oct 2026
- Pricing limit
- The published G-Cloud 13 pricing document sets a 20-licensed-user minimum, allows additional licences in packs of five, and says enterprise pricing is available above 250 licensed users. · assets.applytosupply.digitalmarketplace.service.gov.uk, 11 Oct 2026
- Purpose
- Jadu Connect is a low-code customer experience and case management platform for managing customer cases. · jadu.net, 11 Oct 2026
- Reporting dashboards
- Yes · jadu.net, 22 Sept 2026
- Security setup
- Jadu’s getting-started guide says customers must purchase an SSL certificate for their MyAccount domain as part of live account creation. · docs.jadu.net, 11 Oct 2026
- Support
- Customers and partners can log in to Jadu Support to raise tickets and access manuals, release information, and training resources. · jadu.net, 11 Oct 2026
- Webhook limitation
- The documentation says webhooks currently support user creation or update actions, with case-action triggers described as future development. · docs.jadu.net, 11 Oct 2026
- Workflow automation
- Yes · jadu.net, 22 Sept 2026
Where Jadu Connect stands on Freedom251
- Case Management Software#133 of 177