ISPbills

ISPbills is a billing and network-operations platform for broadband, fiber and wireless providers. It suits operators that want subscriber accounts, network oversight and customer self-service together. Its operational breadth is the main draw; active-subscriber limits, setup charges and separate iPilot AI credits warrant close plan selection.

Overview

ISPbills connects billing, subscriber automation, network management and incident resolution. Automatic invoices can follow subscriber packages, billing cycles and due dates, with prepaid, postpaid, daily and monthly models. That range accommodates different charging practices, though providers looking only for invoicing may not need its broader operations toolkit.

Customers can use a branded portal to review service, pay bills, download receipts and open support tickets. This shifts common account tasks out of staff workflows. Founded in 2016 and headquartered in Rangpur, Bangladesh, ISPbills offers cloud and self-hosted deployment; its managed cloud workloads run on Microsoft Azure.

Key features

• Billing and collections: Package-based invoice generation and payment collection support varied billing cycles and prepaid or postpaid service. This is useful for operators managing more than one payment model.
• NOC monitoring: Real-time device monitoring, traffic graphs, instant alerts and Zabbix support bring network visibility into the same system as subscriber operations. NOC teams are the clearest beneficiaries.
• Fiber operations: FTTH, GPON and EPON management includes ONU provisioning and optical signal tracking across 12+ OLT vendors. That scope is particularly relevant to fiber operators; wireless providers may make less use of it.
• Integrations and API: ISPbills lists 68+ connections spanning payment and SMS gateways, network equipment, communication channels and protocols. REST API v1 and v2 provide more than 200 endpoints, with HMAC-signed webhooks, giving teams a broad integration surface.
• Security and access: Listed safeguards include TLS 1.3 for supported web connections, encrypted database connections, infrastructure-level encryption at rest, tenant-scoped data isolation, role-based controls and two-factor authentication support. Separate web and API authentication and secure credential and API-key handling add controls for operators with distinct staff roles.
• Support: Live conversations use Intercom and formal cases use Zendesk, providing separate channels for discussion and case handling.

Pricing

The pricing model is freemium, with a 14-day trial and paid plans from 2,000 BDT/mo. Setup charges matter alongside recurring costs, particularly for small operators. iPilot AI is a separate credit product, not included in plans.

The lower paid tiers trade subscriber capacity and advanced capabilities for lower monthly commitments. The free tier's one-time setup charge means zero subscription does not mean zero initial cost. iPilot AI credits are separate on Scale, Growth, Business and Pro.

Platforms

ISPbills supports Android, API, self-hosted and web. The cloud and self-hosted choices give operators a deployment decision, while API access supports integration with other systems.

Who it's for

Broadband, fiber and wireless operators are the intended users, including NOC teams, resellers, hotspot providers and card distributors. Fiber providers can use the ONU and OLT functions; smaller operators can start on Free or Starter, while subscriber counts above 2,000 point toward Scale. Organizations wanting billing without network operations, fiber management or customer self-service may prefer a narrower product.

Pros and cons

• Pros: Billing, customer self-care and network operations share one platform, which fits providers coordinating subscriber service with NOC work.
• Pros: Fiber tooling covers FTTH, GPON and EPON, with ONU provisioning and signal tracking across 12+ OLT vendors.
• Pros: The API's 200+ endpoints, webhooks and 68+ integrations offer multiple routes for connecting operations and payment workflows.
• Cons: Subscriber caps divide the plans sharply, so a growing operator may need to move tiers even if its operational needs stay the same.
• Cons: Setup charges apply even to Free, and iPilot AI credits cost separately on several paid tiers.
• Cons: Enterprise pricing and terms are custom, so larger operators do not have a fixed monthly price to compare.

Alternatives

For a broader category comparison, see Telecom Billing Software.

• ISP Billing has a free plan for up to 10 customers, no expiry, and includes service management, recurring invoices and XML, tickets, activities and quotes; choose it when that smaller free allowance and its iOS support suit better.
• Alepo BSS Now offers customer management, billing, self-care and AI support on subscription pricing that scales with business success; consider it when that subscription approach is preferable.
• Cadebill is a paid alternative for web and Windows.
• Tridens Monetization lists a 1-month contract at $500 a month (billed $500.00/month) plus 1% of revenue billed, shown as $0.01 per unit; compare its stated contract terms when considering a paid API and web option.
• Amdocs Kenan is a paid web alternative.
• ASTPP is a freemium alternative with a free plan.
• Atomic Mobile MVNO Billing Platform is a paid web alternative.
• Azotel SIMPLer OSS is a paid web alternative.

Verdict

ISPbills is a strong fit for broadband, fiber and wireless providers that want billing, customer self-service and network operations in one system, especially operators that can use its fiber and API tooling. Its main advantage is that operational breadth; look elsewhere if you need billing alone, fixed Enterprise pricing, or a plan without setup costs and separate AI credits.