ISP Billing

Overview

ISP Billing connects the commercial and operational work of an internet service provider, from customer records and service plans to collections, support, and network operations. It is best suited to ISPs that want those workflows in a single platform rather than a general-purpose billing tool. The no-expiry free plan makes it possible to start with a small customer base, while the 10-customer ceiling makes an upgrade necessary as that base grows.

Key features

The workflow spans customer acquisition, quotes and contracts, recurring billing and collection, and then ticket support and customer communications. That ISP-focused coverage is a strength for providers seeking a connected process; it is less relevant to organizations that need only invoices or a general customer database.

Customers can use the Customer Area and ISP APP to view documents and services, pay, open tickets, accept quotes, and manage notifications. Email, SMS, WhatsApp, and ISP APP notifications provide several communication channels. The functions support customer self-service, but the ISP App is a separately priced module, so its cost should be considered before relying on app-based access.

Billing tools include usage rating, prepaid and postpaid billing, plan management, invoice generation, payment collection, and customer accounts. Named integrations include Stripe, Aruba FE, MessageNet, FiberCop, UISP, Proxmox, Radius, and VoIP, giving prospective buyers specific systems to check against their existing stack. API documentation covers keys, permissions, pagination, resources, errors, and an interactive console, useful for teams planning their own integrations.

Security and compliance are framed as ongoing work: the maker says GDPR and NIS 2 programs are active and describes continued review of procedures, organizational safeguards, and technical controls. Bilingual documentation and support by email or phone are also provided.

Pricing

The pricing model is freemium, with no free trial. ISP Billing Free costs nothing, has no expiry, and supports up to 10 customers. It includes service management, recurring invoices and XML, tickets, activities, and quotes. This is a meaningful starting point for a very small provider, but the tight customer cap rules it out as a lasting option for most growing ISPs.

ISP Billing Lite costs €49 a month and allows up to 1,000 customers. It includes all Free functions plus ISP Dude, Coverage Map, and Communications. It is the lower paid tier for providers whose customer base fits that cap and who need those additional functions. ISP Billing Gold costs €99 a month, raises the limit to 2,500 customers, and includes the same stated functions as Lite. The higher ceiling suits larger customer bases, though the plan comparison does not identify additional features beyond Lite.

Optional modules remain separate from the principal plan: ISP App is €10/mese, Aruba electronic invoicing is €15/mese, and ISP Billing Radius 2.0 is €40/mese. These add-ons can affect the total cost, so providers needing them should account for their separate prices when comparing plans.

Platforms

ISP Billing supports Android, iOS, web, and API access. That combination covers browser-based administration, mobile platforms, and programmatic access.

Who it's for

ISP Billing is a strong fit for internet service providers that need customer, service, billing, support, and network operations in one ISP-specific system. The Free tier fits an operation with no more than 10 customers; Lite and Gold provide room for larger bases at 1,000 and 2,500 customers respectively. Providers needing more capacity or specific add-on modules should weigh those costs before choosing.

Pros and cons

• Pro: Its workflow joins quotes, recurring billing and collection, tickets, and customer communications, which suits providers seeking connected ISP operations.
• Pro: The free plan has no expiry and includes invoicing, service management, tickets, activities, and quotes, making it more than a time-limited trial for very small providers.
• Pro: The Customer Area and ISP APP offer customers self-service for payments, documents, tickets, quotes, and notifications.
• Con: Free is capped at 10 customers, so it offers little headroom for a growing provider.
• Con: The ISP App and other modules are priced separately, which can raise the cost beyond the main plan.
• Con: Gold costs more than Lite while the stated feature set is the same; its clear distinction is the higher customer limit.

Alternatives

Browse Telecom Billing Software for more options in the category. ISPbills is another freemium choice with a free trial and self-hosted support; its Free plan is capped at 100 active subscribers and has a one-time setup fee of ৳1,000 despite no monthly subscription charge. Consider it if that larger free subscriber allowance or self-hosting better fits your needs. ASTPP is another freemium alternative if you want to compare free-plan options.

Alepo BSS Now uses subscription pricing that scales with business success and combines customer management, billing, self-care, and AI support; consider it if that pricing approach and stated scope suit your business. Azotel SIMPLer OSS is a paid, web-based alternative. Cadebill is paid and supports web and Windows. CardSaver Billing is paid and supports Windows. Amdocs Kenan is a paid web-based alternative. Atomic Mobile MVNO Billing Platform is a paid web-based alternative.

Verdict

Choose ISP Billing if you run an ISP and want customer, billing, support, and network workflows joined in one platform, with a no-expiry way to begin at up to 10 customers. Look elsewhere if you need a general-purpose billing product, more room on a free tier, or want to avoid separately priced modules.