Freedom251 › Case Management Software
inFormed
What inFormed is
inFormed is cloud case management software built exclusively for state vocational rehabilitation agencies, including counselors and participants. A centralized dashboard brings caseloads, metrics, alerts, priorities, and performance insights together. Role-aware search and advanced filters help locate clients, services, documents, authorizations, and payments. Guided workflows cover the case lifecycle from intake through employment closure. Fund account management tracks authorizations, expenditures, encumbrances, and balances alongside cases. The system validates data and supports audit-ready RSA-911 and other federal reporting. AI-assisted onboarding can populate case records from voice or in-person interviews, with a person reviewing and approving each result. Invoice matching identifies discrepancies and prepares payment authorizations for sign-off. HOOT provides two-way messaging with vendors and stakeholders. inFormed is web-based and hosted on AWS GovCloud, with encryption in transit and at rest. Libera cites NIST-800 alignment, third-party penetration testing, Section 508, and WCAG 2.1 support.
Who it suits
It is intended for state vocational rehabilitation agencies and the counselors and participants they serve. The workflows and reporting focus on public-sector rehabilitation case management.
What it does well
- Centralized caseload and performance dashboard
- Guided workflows from intake to closure
- Automated RSA-911 reporting support
- Human review of AI-populated records
- AWS GovCloud hosting
What to know first
- Pricing is available only on request
- No free plan or trial is stated
- Built exclusively for vocational rehabilitation agencies
- Specific integration products are not named
Verdict
inFormed focuses on vocational rehabilitation agencies, combining case workflows, financial tracking, reporting, messaging, and assisted onboarding. Prospective customers must request a demo because the product page does not publish pricing or trial details.
Facts from inFormed's own pages
- Accessibility
- Libera says its products meet Section 508 and WCAG 2.1 standards and support screen readers and mobile-responsive access. · libera.com, 12 Oct 2026
- AI assistance
- AI-assisted onboarding can pre-populate case records from voice or in-person interviews, with counselor review and approval before information is saved. · libera.com, 12 Oct 2026
- Audit trail
- Yes · libera.com, 22 Sept 2026
- Availability
- Libera offers a demo request for inFormed; the pages opened did not state a price, free plan, or free trial. · libera.com, 12 Oct 2026
- Case management
- It provides a centralized dashboard for caseloads, metrics, alerts, and priorities. · libera.com, 12 Oct 2026
- Deployment
- cloud · libera.com, 22 Sept 2026
- Financial tracking
- Fund account management tracks authorizations, expenditures, encumbrances, and balances alongside case workflows. · libera.com, 12 Oct 2026
- Hosting
- inFormed is hosted on AWS GovCloud. · libera.com, 12 Oct 2026
- Case intake forms
- Yes · libera.com, 22 Sept 2026
- Integrations
- Libera describes its platform as API-first and says it supports third-party system integrations, but the inFormed page does not name specific connected products. · libera.com, 12 Oct 2026
- Intended users
- Libera describes inFormed as built exclusively for state vocational rehabilitation agencies and their counselors and participants. · libera.com, 12 Oct 2026
- Invoice processing
- Invoice matching can flag discrepancies and prepare payment authorizations for human sign-off. · libera.com, 12 Oct 2026
- Maker history
- Libera says its public-sector case management work began nearly 30 years ago. · libera.com, 12 Oct 2026
- Messaging
- HOOT is an inFormed messaging layer for two-way communication with vendors and other stakeholders. · libera.com, 12 Oct 2026
- Pricing and trial
- The product page directs prospective customers to schedule a demo and does not state a price or trial offer. · libera.com, 12 Oct 2026
- Purpose
- inFormed is case management software built for state vocational rehabilitation agencies. · libera.com, 12 Oct 2026
- Reporting
- The product automates data validation and supports audit-ready RSA-911 and other federal reporting. · libera.com, 12 Oct 2026
- Reporting dashboards
- Yes · libera.com, 22 Sept 2026
- RSA-911 reporting
- It automates data validation and reporting for RSA-911 and other federal requirements. · libera.com, 12 Oct 2026
- Search
- Role-aware search and advanced filters help users find clients, services, documents, authorizations, and payments. · libera.com, 12 Oct 2026
- Search and dashboards
- It offers role-aware search, filtering, centralized case dashboards, and real-time performance insights. · libera.com, 12 Oct 2026
- Security
- Libera says its platform is hosted on AWS GovCloud, aligns with the NIST-800 Series, undergoes third-party penetration testing, and encrypts data in transit and at rest. · libera.com, 12 Oct 2026
- Support
- Libera says its team provides white-glove support throughout onboarding, typically measured in days rather than weeks. · libera.com, 12 Oct 2026
- Support and onboarding
- Libera says its team provides white-glove support during onboarding, which it says typically takes days rather than weeks. · libera.com, 12 Oct 2026
Where inFormed stands on Freedom251
- Case Management Software#164 of 177