Freedom251 › Nonprofit Case Management Software
InfoFlo Impact
What InfoFlo Impact is
InfoFlo Impact is customizable cloud-based case management software for nonprofit and human services organizations. Its dashboard brings client information, programs, case notes, service delivery, and case history together. Organizations can tailor workflows, forms, and fields without coding, and the software supports intake forms, service plan tracking, referrals, and outcome tracking. A client portal handles application tracking, reporting, and participant document uploads to the client database. Staff can send and receive text messages and track phone calls. Shelter management includes real-time capacity monitoring and automated waitlists. The maker says native connections and open API integrations can link the software to QuickBooks, Sage Intacct, payment processors, and email platforms. Its cloud security page describes 256-bit encryption and continuous monitoring using SIEM and IDS/IPS systems. The maker describes its hosting as HIPAA and PHI ready and GDPR compliant. Plans include unlimited phone and remote support with an assigned account manager; the FAQ says initial training and ongoing support are included in the monthly cost. The maker advertises a 30-day trial and free consultation.
Who it suits
It suits nonprofit and human services organizations that need configurable case workflows, a client portal, or shelter management. Organizations should account for annual billing on the listed plans and hourly charges for complex change requests.
What it does well
- Custom workflows, forms, and fields without coding
- Portal supports applications and document uploads
- Shelter tools include capacity monitoring and waitlists
- 30-day trial and free consultation
What to know first
- No free plan
- Listed prices are billed annually
- Complex changes cost $199 per hour
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | Billed annually; yearly pricing shown · 20 GB storage · 1 custom report · unlimited client profiles · unlimited phone and remote support | $36 a month |
| Pro | Billed annually; yearly pricing shown · 40 GB storage · 3 custom reports · unlimited client profiles · online intake · shelter and program/class management · unlimited phone and remote support | $48 a month |
As infoflosolutions.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
InfoFlo Impact combines case records, client communication, and shelter tools in a configurable cloud system. Consider the plan limits and hourly charge for complex modifications when evaluating the fit.
Facts from InfoFlo Impact's own pages
- Case management
- The software brings client information, programs, case notes, service delivery, and case history into a dashboard. · infoflosolutions.com, 4 Oct 2026
- Change requests
- The pricing FAQ says complex requests such as workflow modifications or new custom reports are billed at $199 per hour. · infoflosolutions.com, 4 Oct 2026
- Client portal
- The online portal supports application tracking, reporting, and participant document uploads to the client database. · infoflosolutions.com, 4 Oct 2026
- Communication
- The product can send and receive text messages and track phone calls. · infoflosolutions.com, 4 Oct 2026
- Compliance
- The maker says its hosting is HIPAA and PHI ready and GDPR compliant, and lists HIPAA and GDPR compliance in the pricing feature comparison. · infoflosolutions.com, 4 Oct 2026
- Customization
- Organizations can customize workflows, forms, and fields, with the maker describing customization as requiring no coding. · infoflosolutions.com, 4 Oct 2026
- Headquarters
- Toronto, Ontario, Canada · infoflosolutions.com, 28 Sept 2026
- Integrations
- The maker says native connections and open API integrations can connect with QuickBooks, Sage Intacct, payment processors, and email platforms. · infoflosolutions.com, 4 Oct 2026
- Purpose
- InfoFlo Impact is customizable cloud based case management software for nonprofit and human services organizations. · infoflosolutions.com, 4 Oct 2026
- Security
- The cloud security page states that data is encrypted with 256-bit encryption and monitored around the clock using SIEM and IDS/IPS systems. · infoflosolutions.com, 4 Oct 2026
- Shelter tools
- Shelter management includes real-time capacity monitoring and automated waitlists. · infoflosolutions.com, 4 Oct 2026
- Support
- Plans include unlimited phone and remote support with an assigned account manager; the FAQ also says initial training and ongoing support are included in the monthly cost. · infoflosolutions.com, 4 Oct 2026
- Trial
- The maker advertises a 30-day trial and a free consultation. · infoflosolutions.com, 4 Oct 2026
Where InfoFlo Impact stands on Freedom251
- Nonprofit Case Management Software#15 of 32