HieCOR Review Requests

What HieCOR Review Requests is

HieCOR Review Requests automates review outreach for field service businesses using completed job information. A closed service ticket, confirmed delivery, or completed installation can start a workflow without staff manually initiating it. Before a request goes out, HieCOR checks for unresolved tickets, open disputes, complaint history, and partial payments, and excludes customers with those conditions. Morgan AI analyzes historical responses by job type, customer segment, time, and day to help optimize request timing. Businesses can send SMS messages with direct links to Google, Yelp, or another preferred platform; email is available for customers without SMS opt-in. Texts can include the customer’s name, technician’s name, and completed job type. Replies reach HieCOR’s two-way inbox with job context, while Taylor AI flags complaint-adjacent replies for service manager review. Reporting tracks requests sent, opened, clicked, and converted by technician, job type, and customer segment. The web-based product is aimed at appliance repair, HVAC, plumbing, electrical, garage door, equipment service, and home services businesses. HieCOR’s US-based implementation team configures the workflows, and the company says most businesses are live within 45 days. Pricing is discussed during a demo and depends in part on message volume and configured review workflows.

Who it suits

This service suits field service businesses that want to automate review outreach after completed work. HieCOR names appliance repair, HVAC, plumbing, electrical, garage door, equipment service, and home services businesses as target users.

Limits

Pricing depends in part on message volume and the number of configured review workflows, and is discussed during a demo. HieCOR says most businesses are live within 45 days.

Getting started

1. Visit https://www.hiecor.com/hiecor-review-requests/.
2. Arrange a demo to discuss pricing.
3. Work with HieCOR’s US-based implementation team to configure triggers, qualification rules, platform links, SMS templates, reply routing, and reporting.
4. Plan for most businesses to go live within 45 days, according to HieCOR.

Verdict

Consider HieCOR Review Requests if your service business wants job-triggered review outreach with customer qualification, reply handling, and performance reporting. Pricing depends in part on message volume and configured workflows, so ask about the overall platform cost during a demo.