Retail Pro

What Retail Pro is

Retail Pro Prism is customizable retail management software for point of sale, inventory, customer management, and store operations across channels and regions. Its POS can process sales, returns, and customer orders in one transaction. Inventory tools cover stock and price lookup, automated replenishment, purchasing, receiving, transfers, and vendor management. The software supports multiple locations, employee permissions, sales reporting, and Android, iOS, web, and Windows platforms, as well as an API.

Prism can continue processing transactions during network downtime with a local copy of transaction data, then synchronize transactions when connectivity returns. Retailers can record customer demographics and purchase history, and use customer security levels to control employee access to personally identifiable information. Integrations include an API, an AppMarket for plugins and integrations, and an SAP link connecting POS and retail management processes with SAP. Prism supports Oracle or MySQL databases. Tokenized EFT support is designed to keep sensitive payment details out of Prism, which the maker says aids PCI compliance; employee passwords are salted and hashed using SHA-256.

Retail Pro is headquartered in Folsom, California, and says it has developed retail software solutions for over 35 years. Listed license fees are per user per location, require a minimum initial subscription term of 24 months, and exclude installation, training, and other service fees. Software Assurance includes updates, a free lab system, self-paced training, documentation, and partner-network support.

Who it suits

Retail Pro Prism suits retailers that need POS, inventory, customer, and store operations across multiple locations. It is also a fit for organizations that need transaction processing during network downtime, employee access controls, and links to SAP or other integrations.

Limits

There is no free plan. The listed initial-user and additional-user license fees require a minimum 24-month initial subscription term and exclude installation, training, and other service fees.

Getting started

1. Visit https://www.retailpro.com/.
2. Contact Retail Pro for pricing information.
3. Select an initial-user or additional-user license per location.
4. Plan for the minimum 24-month initial subscription term.
5. Arrange installation and training separately from the listed license fees.
6. Use Software Assurance resources, including training, documentation, and partner-network support.

Verdict

Choose Retail Pro Prism if your retail operation needs multi-location POS and inventory management with offline transaction processing. Its integrations and customer access controls may also suit stores with complex operations. Factor in the minimum 24-month initial term and additional service fees when assessing the listed license prices.