Freedom251 › Ecommerce platforms
Salesforce Commerce Cloud
What Salesforce Commerce Cloud is
Salesforce Commerce Cloud is hosted web software for businesses selling through multiple channels. The platform supports omnichannel sales, digital products, abandoned-cart recovery and an app marketplace. Inventory can span 50 locations, with multi-warehouse support, order routing and pick-and-pack workflows. Shipment handoff and returns workflows are included, and automation rules can support commerce operations. Salesforce lists Commerce Cloud B2C Premium with 100 sites and 3,500 Price Books, plus Commerce Cloud B2B Growth Edition with six B2B storefronts. The product is paid, has no free plan and is hosted rather than locally installed. Salesforce Commerce Cloud is headquartered in San Francisco and was founded in 1999.
Who it suits
It suits organizations coordinating online sales, inventory and fulfillment across channels and locations. The listed B2C and B2B configurations provide different storefront structures.
What it does well
- Supports omnichannel selling
- Inventory management across 50 locations
- Includes multi-warehouse and order-routing tools
- Provides returns and pick-and-pack workflows
- Offers an app marketplace
What to know first
- Paid product with no free plan
- Pricing is available only on request
- Web-hosted rather than locally installed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Commerce Cloud B2B Growth Edition | 6 B2B Storefronts | On request |
| Commerce Cloud B2B Growth Edition | 6 B2B Storefronts | On request |
| B2C Commerce — Growth | 5 sites · 10 price books · 1.2 million on-demand sandbox credits | On request |
| Commerce Cloud B2C Premium | annually · 100 sites · 3,500 price books · full order management · 500K Data Cloud credits · CRM Analytics for 7 users | On request |
| B2C Commerce — Plus | 100 sites · 3,500 price books · 2 million on-demand sandbox credits | On request |
| Premier Success Plan | 30% of net license fees · Expert guidance · health checks · 24/7 support for business-stopping issues | On request |
As salesforce.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Salesforce Commerce Cloud brings sales channels, inventory and fulfillment workflows into one hosted web platform. Buyers should request pricing and assess whether the listed B2C or B2B configuration matches their storefront needs.
Facts from Salesforce Commerce Cloud's own pages
- Abandoned cart recovery
- Yes · salesforce.com, 20 Sept 2026
- AI product descriptions
- AI can generate SEO-oriented product descriptions, translations and localized wording. · salesforce.com, 15 Oct 2026
- AI recommendations
- Built-in AI recommends products using purchase history, browsing behavior and popular items. · salesforce.com, 15 Oct 2026
- App marketplace
- Yes · salesforce.com, 20 Sept 2026
- B2C and B2B
- B2C Commerce targets consumer storefronts, while B2B Commerce supports contract pricing, approval workflows and complex business orders. · salesforce.com, 15 Oct 2026
- Commerce Apps
- Commerce Apps combine APIs, backend code and UI components for native, partner and custom integrations. · help.salesforce.com, 15 Oct 2026
- Company founded
- Salesforce was founded in 1999. · gartner.com, 15 Oct 2026
- Company headquarters
- Salesforce is headquartered in San Francisco, California. · linkedin.com, 15 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Salesforce, Inc. · crunchbase.com, 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as a public company with more than 10,001 employees. · linkedin.com, 15 Oct 2026
- Compliance
- Salesforce states that B2C Commerce is covered by Data Privacy Framework certifications, EU and UK processor binding rules, SOC audits and French HDS certification. · salesforce.com, 15 Oct 2026
- Developer requirements
- PWA Kit supports Node 18, 20, 22 or 24 and npm 9 or later. · github.com, 15 Oct 2026
- Digital products
- Yes · salesforce.com, 20 Sept 2026
- Documentation depth
- Salesforce provides Help, Developer documentation, API references, Trailhead and release notes covering B2C, B2B, inventory, orders, payments and POS. · help.salesforce.com, 15 Oct 2026
- Founded
- 1999 · salesforce.com, 28 Sept 2026
- Free plan
- No · salesforce.com, 20 Sept 2026
- Generative Page Designer
- Generative Page Designer lets merchandisers create and customize pages without developer involvement. · salesforce.com, 15 Oct 2026
- Headless storefront
- PWA Kit is a React-based headless storefront framework using Salesforce Commerce APIs. · github.com, 15 Oct 2026
- Headquarters
- San Francisco, California, United States · salesforce.com, 28 Sept 2026
- Hosting model
- hosted · salesforce.com, 20 Sept 2026
- Integration examples
- The Salesforce marketplace lists integrations such as PayPal, Stripe, Adyen, Avalara, Coveo, Yotpo and NewStore. · appexchange.salesforce.com, 15 Oct 2026
- Inventory locations
- 50 · salesforce.com, 20 Sept 2026
- Licence
- The hosted Commerce Cloud product is proprietary; the PWA Kit frontend is separately released under BSD 3-Clause. · github.com, 15 Oct 2026
- Limit: G2 complexity and cost
- G2 reviewers repeatedly report difficult setup, need for specialized skills and high costs, especially for smaller teams. · g2.com, 15 Oct 2026
Where Salesforce Commerce Cloud stands on Freedom251
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- Omnichannel Commerce Software#10 of 22