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Intershop Commerce Platform
What Intershop Commerce Platform is
Intershop Commerce Platform is an agentic B2B commerce platform built for complex business selling. It brings together commerce management, digital experiences, search and recommendations, customer engagement, and order management. B2B tools include customer-specific catalogs and price lists, multiple buyers within a company, quoting, purchasing approvals, budgets, and quick order entry. Copilot for Buyers helps buyers search through questions about product use cases, compliance, technical specifications, or images.
The platform supports omnichannel sales, abandoned cart recovery, and an app marketplace. Its low-code Integration Hub provides SAP connectors and supports connections to other ERP systems, PIM, OMS, databases, and in-house applications. The technology partner directory includes Microsoft Azure, SAP, Salesforce, Adobe Experience Manager, PayPal, and Adyen. Intershop says its cloud platform runs on Microsoft Azure with autoscaling infrastructure and managed services. It states that it is ISO 27001 certified. Subscriptions include updates and upgrades, security patches, and zero-downtime code deployments. Support includes a ticket system and Knowledge Center, with a two-hour response time for critical issues and optional 24/7 Premium Support. Intershop is based in Jena, Germany, and was founded in 1992.
Who it suits
Intershop describes the platform for B2B manufacturers, wholesalers, holding companies, and business associations. It suits organizations that need tools for complex business buying, customer-specific catalogs, approvals, budgets, and integrations with other business systems.
What it does well
- Supports customer-specific catalogs and price lists.
- Handles multiple buyers within each company.
- Offers quoting, approvals, budgets, and quick order entry.
- Integration Hub includes SAP connectors and other system integrations.
- Cloud platform runs on Microsoft Azure with autoscaling infrastructure.
- Critical support issues have a two-hour response time.
What to know first
- Pricing is available on request.
- 24/7 Premium Support is optional.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | A$15,000 per month · Capterra listing price; vendor contact required | A$15,000 a month |
| Essential | Contact Intershop · standard commerce · B2B features · PWA · payment connectors · autoscaling · 2-hour critical-issue response | On request |
| Advanced | Contact Intershop · Essential features · quoting · agreements · budgets · approvals · OCI punch-out · CEC · BI Data Hub | On request |
| Professional | Contact Intershop · standard commerce · advanced B2B features · PWA · headless architecture · operated by Intershop | On request |
As intershop.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Intershop website.
- Contact Intershop to request pricing.
- Choose a plan: Essential, Advanced, or Professional.
- Use the web platform or its API.
- Review the available support and service options.
Verdict
Choose Intershop if your organization needs B2B commerce features spanning buyer-specific pricing, approvals, ordering, and business-system integrations. Its plans add capabilities at higher tiers, while pricing is available on request and 24/7 Premium Support is optional.
Questions
How much does Intershop Commerce Platform cost?
It is a paid product, with pricing available on request.
What platforms does it support?
The listed platforms are web and API.
What is included in Essential?
Essential includes Commerce Management, Web Content Management, Product Information Management, advanced B2B features, PWA, REST API, support, and services.
What do the Advanced and Professional plans add?
Advanced adds Customer Engagement Center, BI Data Hub, and a high-availability live and edit environment to Essential features. Professional includes Advanced features plus Order Management.
Which integrations are available?
The low-code Integration Hub has SAP connectors and supports integrations with other ERP systems, PIM, OMS, databases, and in-house applications.
What support is included?
Subscription offerings list a support ticket system and Knowledge Center, with a two-hour response time for critical issues. Optional 24/7 Premium Support is available.
Facts from Intershop Commerce Platform's own pages
- Abandoned cart recovery
- Yes · intershop.com, 20 Sept 2026
- Accessibility
- Intershop says its PWA follows European Accessibility Act, WCAG and German BFSG guidance. · intershop.com, 15 Oct 2026
- AI
- Intershop describes Copilot for Buyers as helping buyers find products using queries about use cases, compliance, technical specifications, or images. · intershop.com, 9 Oct 2026
- AI features
- The platform advertises Copilot functions for merchant product enrichment, localization, sales insights and competitive intelligence, plus buyer assistance. · intershop.com, 15 Oct 2026
- App marketplace
- Yes · intershop.com, 20 Sept 2026
- B2B APIs
- The headless offering includes more than 100 B2B-focused APIs and additional APIs for content, engagement, orders and analytics. · intershop.com, 15 Oct 2026
- B2B capabilities
- Standard subscription features include customer-specific catalogs and price lists, multiple buyers per company, gross and net pricing, promotions and flexible payment methods. · intershop.com, 15 Oct 2026
- B2B commerce
- Its B2B features include customer-specific catalogs and price lists, multiple buyers per company, quoting, purchasing approvals, budgets, and quick order entry. · intershop.com, 9 Oct 2026
- Cloud and self-operation
- The requirements document covers Azure and AWS deployments, while Intershop support pages describe both on-premises and self-operated systems. · tech.intershop.com, 15 Oct 2026
- Commerce management
- The platform combines transaction management, marketing, product information management, experience management and B2B commerce functions. · knowledge.intershop.com, 15 Oct 2026
- Company
- Intershop Communications AG says it was founded in Germany in 1992 and lists its Jena office at Steinweg 10, 07743 Jena, Germany. · intershop.com, 9 Oct 2026
- Company facts
- Intershop Communications is a public company founded in 1992, headquartered in Jena, Germany, with LinkedIn listing 201–500 employees. · linkedin.com, 15 Oct 2026
- Company footprint
- Gartner describes Intershop as publicly traded, co-headquartered in Jena and Chicago, serving more than 300 customers from eleven offices. · gartner.com, 15 Oct 2026
- Core capabilities
- The platform includes commerce management, digital experiences, search and recommendations, customer engagement, and order management capabilities. · intershop.com, 9 Oct 2026
- Customer support
- Support includes European and US teams, email and phone assistance, 24/7 emergency availability and maintenance releases with source-code updates. · intershop.com, 15 Oct 2026
- Deployment
- Intershop says its cloud platform is hosted on Microsoft Azure and provides autoscaling infrastructure and managed services. · intershop.com, 9 Oct 2026
- Developer support
- Developer support requires a support agreement and includes a local developer license, CI/CD access, development infrastructure and training academy access. · intershop.com, 15 Oct 2026
- Digital experience
- Intershop provides a native CMS and an Angular-based Progressive Web App storefront, while also supporting custom headless front ends. · intershop.com, 15 Oct 2026
- Documentation
- Public manuals cover commerce, system, organization and content-management tasks, while the knowledge base also offers API and DevOps material. · docs.intershop.com, 15 Oct 2026
- Documentation access
- Most knowledge-base documents are public, but some customer documents require an Intershop Entra ID account. · knowledge.intershop.com, 15 Oct 2026
- Founded
- 1992 · intershop.com, 28 Sept 2026
- G2 implementation time
- G2 reports an average implementation time of eight months from its review data. · g2.com, 15 Oct 2026
- GDPR support
- The cloud solution includes tools for consent, access requests and data handling intended to support European GDPR compliance. · intershop.com, 15 Oct 2026
- GraphQL
- The headless platform supports GraphQL for aggregating data from multiple sources. · intershop.com, 15 Oct 2026
Where Intershop Commerce Platform stands on Freedom251
- Ecommerce platforms#128 of 280
- Headless Ecommerce Platforms#17 of 28