GetSetReply is a web service for local businesses that brings reviews into one inbox, analyzes their sentiment and themes, and prepares replies for the business to review. It lists Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy and Facebook as supported review platforms. Replies remain drafts until someone reads them; nothing is published in the business’s name without that review. The service drafts an initial response on every plan at no credit cost. Users can let Auto choose a voice, select another AI voice or use an AI Clone trained on their previous replies. Businesses can request reviews by email or SMS, share QR codes, set send windows and frequency caps, and track delivery, clicks and conversions. Salon requests can follow appointments and include a stylist’s name. Businesses can direct negative feedback to a private form while keeping public review links available. Square can trigger a request after a sale. For salon booking tools such as Vagaro, Booksy and GlossGenius, contacts can be imported or added without an integration. Plans start at $23/mo (annual), with a 30-day trial and no free plan. Starter covers one location and 100 monthly credits; each email or SMS request uses one credit.
Who it is for
GetSetReply suits local businesses, including salons, that want to collect reviews from several platforms and review draft replies before posting. Its salon workflow supports appointment-based requests, while higher plans serve businesses managing multiple locations.
What is good
- Collects reviews from seven named platforms
- Drafts an initial reply for every review on each plan
- Replies require business review before posting
- Review requests support email, SMS and QR codes
- Tracks request delivery, clicks and conversions
- Square can trigger requests after a sale
What to know first
- No free plan is offered
- Each email or SMS review request uses one credit
- Starter's plan comparison excludes email and SMS requests
- Starter covers one location
Verdict
Choose GetSetReply if your business wants centralized review feedback, sentiment analysis and draft replies that require approval before posting. Look elsewhere if you need a free plan or expect to send email and SMS review requests on Starter.
Get started with GetSetReply
- Visit https://getsetreply.com/salon.
- Start the 30-day trial or choose a paid plan.
- Use the service on the web.
- Connect Square to trigger requests after sales, or import or add salon booking contacts.
- Collect reviews and review the drafted replies before posting.
Limits to know first
Starter costs $23/mo billed annually and covers one location with 100 monthly credits. Credits reset each billing cycle, each email or SMS request uses one credit, and Starter's plan comparison excludes those request methods.
Questions about GetSetReply
How much does GetSetReply cost?
Plans start at $23/mo billed annually. Starter covers one location; Professional is $47/mo billed annually per location, and Enterprise is $200/mo billed annually per location.
Is there a free plan or trial?
There is no free plan. A 30-day trial is available.
Which review platforms are supported?
The maker lists Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy and Facebook.
Does GetSetReply publish replies automatically?
Replies are drafts, and someone must read them before anything is published in the business’s name.
How do review request credits work?
Starter includes 100 monthly credits. Each email or SMS request uses one credit, and credits reset each billing cycle.
Does it integrate with salon booking tools?
The salon page says contacts from Vagaro, Booksy and GlossGenius can be imported or added without an integration. Square can trigger review requests after a sale.
GetSetReply plans and pricing
All plansCompared on salon reputation management software
- Free plan
- No
- Paid from
- $23/mo
- Review sources
- Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy, Facebook
- Review requests
- Yes
- Response workflows
- Yes
- Sentiment analysis
- Yes
- Location limit
- 1 locations
