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ReviewTrackers
What ReviewTrackers is
ReviewTrackers is a reputation management service that helps businesses monitor customer feedback and use it to improve customer experiences. It brings in reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 other sources. Businesses can request feedback by email or SMS, receive monitoring alerts, respond with AI assistance, and display reviews through widgets. The Starter plan includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights, while Data Only combines data from more than 100 sources for analysis in a platform chosen by the customer. The service is available on the web, iOS, and Android. Listed add-ons include local listings management, local search rank, managed services, white label, employer brand, and App Store packages. Integrations described involve Google Business Profile, Apple Maps, Hootsuite, and OpenTable. ReviewTrackers was created in May 2012 and is headquartered in Chicago, Illinois. Plans are paid annually per location per month, with pricing that varies by plan and location count; pricing is available on request. The company offers contact by phone or form and invites prospective customers to schedule a demo with a product specialist.
Who it suits
ReviewTrackers suits businesses that need to monitor reviews across many sources, request feedback, and manage responses. It also fits teams looking for experience analysis, competitor insights, or review data to analyze in a platform of their choice.
What it does well
- Monitors Google, Yelp, Tripadvisor, and 100+ additional review sources.
- Requests reviews by email and SMS.
- Starter includes unlimited users, dashboards, and review responding.
- Essential adds experience analysis and competitor insights.
- Available on web, iOS, and Android.
What to know first
- No free plan is available.
- Pricing is provided on request and varies by plan and location count.
- Plans are paid annually per location per month.
Limits
There is no free plan. The pricing page says paid plans are billed annually per location per month, with cost varying by plan and number of locations.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Customizable Reputation Management Experience | 1 location per month · pricing shown as starting price | $89 a month |
| Data Only | per location · review data from 100+ sources · API access | On request |
| Essential | per location · Starter features · experience analysis · competitor insights | On request |
| Starter | per location · unlimited users · alerts · dashboards · review and feedback requests · review responses | On request |
As reviewtrackers.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.reviewtrackers.com/.
- Contact the company by phone or contact form for pricing.
- Schedule a demo with a product specialist.
- Choose a plan based on your needs and number of locations.
- Use the web, iOS, or Android platform.
Verdict
Choose ReviewTrackers if your business needs review monitoring and feedback management across a broad range of sources, with plan options for analysis or review data analysis in a platform of your choice. Look elsewhere if you need a free plan or a publicly stated price before contacting the company.
Questions
Does ReviewTrackers have a free plan?
No. ReviewTrackers is a paid service, and a free trial is available.
How much does ReviewTrackers cost?
Pricing is available on request. Plans are paid annually per location per month, and pricing varies by plan and location count.
What platforms does ReviewTrackers support?
It is available on the web, iOS, and Android.
What is included in Starter and Essential?
Starter includes alerts, dashboards, review and feedback requests, responding, and unlimited users. Essential adds experience analysis and competitor insights to Starter features.
What does Data Only do?
It combines review data from more than 100 sources for analysis in a platform chosen by the customer.
What integrations are described?
The integrations page describes partnerships involving Google Business Profile, Apple Maps, Hootsuite, and OpenTable.
Facts from ReviewTrackers's own pages
- Add-ons
- Listed add-ons include local listings management, local search rank, managed services, white label, employer brand, and App Store packages. · reviewtrackers.com, 9 Oct 2026
- Analysis
- The Essential plan adds experience analysis and competitor insights to Starter features. · reviewtrackers.com, 9 Oct 2026
- API authentication
- The observed API uses HTTP Basic authentication and exposes a credential-exchange endpoint at /auth. · apis.io, 15 Oct 2026
- API documentation depth
- An independent API audit reports that the developer portal is credential-gated and that no machine-readable API specification is publicly published. · apis.io, 15 Oct 2026
- App-store monitoring
- An App Store package monitors customer feedback from Google Play and the iOS App Store. · reviewtrackers.com, 15 Oct 2026
- Company size
- LinkedIn lists the company size as 51–200 employees. · linkedin.com, 15 Oct 2026
- Competitor insights
- The Essential plan adds competitor insights to help compare reputation performance. · reviewtrackers.com, 15 Oct 2026
- Compliance
- The company states that it supports HIPAA through a BAA, PCI compliance through Stripe, and GDPR through a data-processing addendum. · reviewtrackers.com, 15 Oct 2026
- Compliance monitoring
- The analytics product can flag feedback trends that may indicate business-specific compliance violations for internal escalation. · reviewtrackers.com, 15 Oct 2026
- Data option
- The Data Only plan combines review data from more than 100 sources for analysis in a platform of the customer's choice. · reviewtrackers.com, 9 Oct 2026
- Data processors
- The subprocessors page lists Amazon and Salesforce/Heroku for cloud hosting, with data processing locations in the United States. · reviewtrackers.com, 9 Oct 2026
- Data protection
- Its GDPR Data Processing Addendum says the provider will implement risk-appropriate technical and organizational security measures and comply with GDPR Article 32 requirements. · reviewtrackers.com, 9 Oct 2026
- Experience analytics
- A proprietary natural-language-processing engine identifies sentiment and trends and automatically categorizes customer feedback. · reviewtrackers.com, 15 Oct 2026
- Founded
- The company was founded in 2012 and launched its web product in January 2013. · builtinchicago.org, 15 Oct 2026
- Free plan
- No · reviewtrackers.com, 21 Sept 2026
- Funding
- Built In Chicago reported a $2 million venture round led by CSA Partners in June 2014. · builtinchicago.org, 15 Oct 2026
- Headquarters
- ReviewTrackers is headquartered in Chicago, Illinois. · linkedin.com, 15 Oct 2026
- History
- ReviewTrackers says it was created in May 2012 to help companies manage their online reputation. · reviewtrackers.com, 9 Oct 2026
- Hosting
- Customer data is hosted on AWS servers in the United States. · reviewtrackers.com, 15 Oct 2026
- Integrations
- Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier. · reviewtrackers.com, 15 Oct 2026
- Legal name
- Crunchbase lists the legal entity as Review Trackers, Inc. · crunchbase.com, 15 Oct 2026
- Licence
- The service and API remain ReviewTrackers intellectual property; customers receive limited use rights and may not reverse engineer or redistribute them. · reviewtrackers.com, 15 Oct 2026
- Limit: implementation and navigation
- TrustRadius reviewers mention setup effort for many properties, confusing local-listing terminology and navigation that does not always make sense. · trustradius.com, 15 Oct 2026
- Limit: mobile reliability
- Google Play reviews report inconsistent behavior and blocked content, while another reviewer said the app only showed a login screen. · play.google.com, 15 Oct 2026
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