FullSession

FullSession brings session replay and behavioral analysis together for teams improving web and mobile experiences. It is best suited to product, growth, engineering, and customer experience teams focused on revenue-critical journeys. Its broad investigation and prioritization toolkit is compelling, but the free tier is tightly capped and omits Lift AI.

Overview

FullSession combines replay and live session viewing with analytics, friction signals, and feedback tools. Teams can examine mobile journeys with screens, gestures, logs, errors, and network activity, then use heatmaps, funnels, user journeys, goals, conversions, dashboards, and form analytics to look for patterns. That range supports both diagnosing individual breakdowns and spotting broader conversion problems.

Lift AI adds an issue-prioritization layer: it ranks issues by predicted business impact, predicts conversion lift, and measures results against a baseline after release. This closes a useful loop from observation to prioritization and follow-up, but it is unavailable on Free. Teams evaluating the free tier therefore cannot assess this part of the product.

Key features

Replay and behavioral analysis

Live viewing and replay are paired with context such as mobile gestures, logs, errors, and network activity. This is useful when a visual recording alone would not explain a failure. Funnels, journeys, goals, heatmaps, and form analytics give teams several ways to investigate behavior, while frustration signals can help surface points of friction.

Integrations, AI access, and privacy

Named integrations and installation routes include HubSpot, Intercom, Segment, Optimizely, Zapier, Shopify, BigCommerce, Wix, WordPress, and Google Tag Manager. Paid plans include an MCP server for LLM access; custom events and user attributes are included from Growth upward. FullSession says sensitive inputs are masked and blocked in the visitor’s browser before protected values reach its service.

Its security controls include TLS 1.2+ in transit, encryption at rest, tenant segregation, SSO and MFA for admin access, and role-based least privilege. The DPA covers GDPR and CCPA/CPRA requirements. Data is hosted in the US, with European residency available on request. FullSession clarifies that ISO and SOC 2 references in its DPA refer to AWS infrastructure, not certifications held by FullSession itself.

Pricing

The pricing model is freemium, with a 14-day trial on Growth and Professional. The pricing note gives paid plans from $39.20/mo (annual), while the listed Growth plan is billed at $49 / month; readers should distinguish that annual starting figure from the stated monthly plan price.

• Free: free. It includes 1,000 sessions per month, two seats, one domain, and 30 days of retention, but excludes Lift AI. Those caps make it suitable for a small evaluation, not a shared program that needs room to grow.
• Growth: $49 a month, billed $49 / month. It allows 10,000 sessions per month, four-month retention, unlimited seats and domains, and includes a 14-day free trial. Growth suits teams that need broader collaboration and longer history without moving to a six-figure session allowance.
• Professional: $349 a month, billed $349 / month. It includes 100,000 sessions per month, eight-month retention, unlimited seats and domains, and a 14-day free trial. This is the more appropriate listed tier for teams analyzing substantially higher traffic or needing a longer comparison window, though its price is a significant step up from Growth.
• Enterprise: custom pricing, with 500,000+ sessions per month and 15-month+ retention. It adds SSO/SAML, RBAC, audit logs, and an SLA, making it the fit for organizations that need these controls and service terms.

Professional and Enterprise include a dedicated onboarding specialist; Enterprise also includes priority support. Free’s lower quota, two-seat cap, single domain, and shorter retention are meaningful constraints if multiple teams or properties need ongoing analysis.

Platforms

FullSession supports Android, iOS, API, and web. That coverage is useful for teams investigating connected web and mobile journeys rather than limiting analysis to browser sessions.

Who it's for

FullSession is aimed at product, growth, engineering, and customer experience teams working on revenue-critical digital experiences. It is strongest for organizations that can use replay, analytics, and issue prioritization together. A small team needing only a modest, short-retention replay allowance may find the free tier adequate; teams needing Lift AI, more sessions, or broader collaboration should consider a paid plan.

Pros and cons

• Pro: Replay, analytics, friction signals, and Lift AI connect investigation with prioritization and post-release measurement.
• Pro: Mobile replay includes gestures, logs, errors, and network activity, adding useful context to mobile journey review.
• Pro: Paid plans include MCP access, while Growth and higher add custom events and user attributes.
• Con: Free is limited to 1,000 sessions per month, two seats, one domain, and 30 days of retention, restricting sustained or multi-team use.
• Con: Lift AI is absent from Free, so its central prioritization capability requires a paid plan.
• Con: FullSession does not itself hold the ISO or SOC 2 certifications referenced in its DPA; those references apply to AWS infrastructure.

Alternatives

Session Replay Software is a useful starting point for comparing tools in the category.

• Fullstory is another freemium option spanning Android, iOS, API, and web; its free plan states 30,000 sessions, 10 user seats, 5,000 server-side events, and one year of replay and product analytics retention, which may suit readers prioritizing those free-tier allowances.
• OpenReplay offers a free, self-managed option for on-premises or cloud-provider deployment, with self-managed storage and retention; consider it when deployment and data-storage control are priorities.
• UXCam has a free plan with 3,000 sessions per month and two app keys, a potentially better fit for a smaller mobile-focused evaluation.
• Zipy has a Growth annual plan starting at $25/month with one month of retention and up to 10 projects; consider it if that stated annual entry price and project allowance fit better.
• Zoho PageSense offers a free plan with 5,000 monthly tracked users, one project, one month of retention, and five goals; it may suit readers whose needs align with those limits.
• Crazy Egg is another freemium option with web analytics, instant heatmaps, conversion analytics, and surveys on its free plan.
• Inspectlet has a free plan with 2,500 recorded sessions per month across up to three websites and no stated time limit; it is web-only and has no free trial.
• LiveSession has a free plan for 1,000 sessions per month, one month of retention, three team members, and two websites or projects.

Verdict

FullSession is a strong choice for product, growth, engineering, and customer experience teams that want to connect replay and behavioral analysis with impact-based issue prioritization. Its broad web and mobile context is the main reason to choose it; the key reason to look elsewhere is the cost and tier limits involved in scaling, especially if Lift AI or longer retention is essential.