Freshworks CRM

What Freshworks CRM is

Freshworks CRM is a customer relationship management platform for managing sales work and customer interactions. It is available on the web, iOS, and Android, and includes a visual sales pipeline, email sync, marketing automation, and AI features. Its Free plan supports up to three users. Growth adds a Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields, and basic workflows. Growth is listed at $9 per user per month when billed annually. Pro is listed at $39 per month when billed annually and includes contact scoring, deal insights, custom sales activities, territory management, and sales sequences. Enterprise is listed at $59 per month when billed annually, with forecasting insights, field-level permissions, custom modules, a sandbox, and audit logs. A 21-day free trial is also available. Freshworks CRM was founded in 2010 and is headquartered in San Mateo, California, United States.

Who it suits

Freshworks CRM suits teams that want to manage sales activity across web and mobile, with email sync, marketing automation, and AI features. Its Free plan fits teams of up to three users, while the paid tiers add sales tools and administrative controls.

Limits

The Free plan covers up to three users. Growth, Pro, and Enterprise are listed with annual billing at $9, $39, and $59 per month, respectively.

Getting started

1. Visit the Freshworks CRM website.
2. Choose the Free plan, a paid plan, or the 21-day free trial.
3. Use the web platform or access it on iOS or Android.
4. Select a plan based on the users and sales features your team needs.

Verdict

Choose Freshworks CRM if you want a sales platform with a visual pipeline, email sync, marketing automation, and mobile apps. The Free plan is a fit for up to three users; teams needing contact scoring or forecasting insights must look at higher tiers.