Freedom251 › Customer Community Software
Forumbee
by Forumbee
What Forumbee is
Forumbee is a web platform for customer and employee communities, discussion forums, and a knowledge base. It is presented for customer support, customer communities, and employee engagement, helping members ask questions, share answers, and find help content. Articles can include videos and files. An ideation feature gathers suggestions so teams can identify popular ideas and decide what to prioritize. Moderation controls include automation, while real-time reports show community activity and engagement. Forumbee supports private spaces and event hosting, and listed integrations include Slack, Google Analytics, Front, Zendesk, and other tools. Its knowledge base is designed for access on any device, although no mobile apps are provided. Forumbee describes encryption in transit, access controls, monitoring, and secure storage safeguards. Premium costs $250 a month for five admins and 2,000 members. Enterprise costs $750 a month for 20 admins and 20,000 members, with SAML SSO and Okta.
Who it suits
It suits organizations building customer support communities, customer communities, or employee engagement spaces. Teams needing private areas, moderation, knowledge content, or idea collection may find its feature set relevant.
What it does well
- Combines forums and knowledge base
- Supports private spaces and events
- Includes automated moderation controls
- Provides real-time engagement reports
- Offers Slack and Zendesk integrations
What to know first
- No free plan
- No mobile apps
- Premium capped at 2,000 members
- Gamification costs extra on Enterprise
Limits
Premium includes 5 admin users and 2,000 members. Enterprise includes 20 admin users and 20,000 members; its gamification module costs extra.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Premium | per month · 5 admin users · 2,000 members · all standard features · email support | $250 a month |
| Enterprise | per month with annual subscription · 20 admin users · 20,000 members · all standard features · SAML SSO & Okta · gamification module · dedicated success manager | $750 a month |
| Additional Members | 5K members per month · adds 5,000 members | $100 a month |
| Assisted Account Setup Package | community planning through launch · one hour team training · post-launch health check | $1,500, paid once |
| Professional Services | from $200/hour · experience design · customization · implementation | $200 a month |
| Personalized Training | live one-hour webinar · staff training session | $300, paid once |
| Custom Theme Package | from · professionally designed and implemented branded theme | $3,500, paid once |
| Gamification Module | $4,200/year · requires Enterprise plan · automated badges and recognition | $4,200 a year |
The first 8 of 10 plans, as forumbee.com lists them, read 15 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Open the Forumbee website
- Start the 14-day trial
- Create your web community and knowledge base
- Add discussion forums, help articles, or ideation areas
- Configure moderation and private spaces
- Connect listed integrations such as Slack or Zendesk
- Invite members and administrators
Verdict
Forumbee combines community discussions, help content, ideation, and moderation in a web service. Its paid plans differ by member and administrator limits, while mobile access is browser-based rather than through dedicated apps.
Questions
Is there a free plan or trial?
There is no free plan. A 14-day trial is available.
What platforms does it support?
Forumbee is a web platform. Its knowledge base is designed to work on any device, and there are no mobile apps.
Which integrations are listed?
Listed integrations include Slack, Google Analytics, Front, and Zendesk, along with other tools.
Who owns customer data?
Clients retain ownership of submitted customer data. Clients are the data controllers, while Forumbee acts as the data processor.
What support comes with the plans?
Premium includes email support. Enterprise includes a dedicated success manager with an annual subscription.
Facts from Forumbee's own pages
- Analytics
- Analytics report activity, engagement, unique viewers, contributors, popular content and searches that return no answers. · forumbee.com, 15 Oct 2026
- API documentation
- A customer Forumbee help center contains API documentation describing API-key creation, test versus live keys and authenticated REST endpoints. · kotisdesign.forumbee.com, 15 Oct 2026
- Community Q&A
- Users can ask questions, crowdsource answers, highlight best answers and convert solved questions into knowledge-base articles. · forumbee.com, 15 Oct 2026
- Company facts
- LinkedIn lists Forumbee as a privately held technology company headquartered in Bellingham, Washington, with 11–50 employees and a 2012 founding year. · linkedin.com, 15 Oct 2026
- Compliance statement
- The privacy policy says international transfers use safeguards including Standard Contractual Clauses and Data Processing Agreements. · forumbee.com, 15 Oct 2026
- Customer data
- Clients retain ownership of uploaded data, while Forumbee receives a limited license to host, process and operate the service. · forumbee.com, 15 Oct 2026
- Data processing
- For customer data that clients submit or manage, the client is the data controller and Forumbee is the data processor. · forumbee.com, 8 Oct 2026
- Discussion and Q&A
- Members can participate in discussion forums and ask and answer community questions. · forumbee.com, 8 Oct 2026
- Discussion forums
- The platform supports peer discussions where customers, employees and experts exchange practices and media. · forumbee.com, 15 Oct 2026
- Documentation
- Forumbee links a community help center, and its opened article documents article creation, media, scheduling, metadata and publishing workflows. · community.forumbee.com, 15 Oct 2026
- Event hosting
- Yes · forumbee.com, 20 Sept 2026
- Events
- Standard features include event calendars with member RSVP capability. · forumbee.com, 15 Oct 2026
- Free plan
- No · forumbee.com, 20 Sept 2026
- Front integration
- Front's integration lets agents search and browse Forumbee articles, view content and insert links or article text into emails; it is available on all plans. · help.front.com, 15 Oct 2026
- Funding
- GetLatka describes Forumbee as self-funded and reports no outside investment. · getlatka.com, 15 Oct 2026
- GetApp platform listing
- GetApp lists web, Android and iPhone/iPad support, plus phone, chat, email/help-desk and knowledge-base support options. · getapp.com, 15 Oct 2026
- Headquarters
- United States · forumbee.com, 28 Sept 2026
- Hosting model
- The terms describe Forumbee as a hosted platform operated by Forumbee LLC for client communities. · forumbee.com, 15 Oct 2026
- Ideation
- Customers can submit ideas, vote, filter by tags or categories and see configurable progress statuses such as accepted, started, completed or declined. · forumbee.com, 15 Oct 2026
- Integrations
- The pricing page names Slack, Google Analytics, Front, Zendesk and other integrations. · forumbee.com, 15 Oct 2026
- Knowledge base
- Knowledge-base authors can use rich formatting, nested sections, tags, attachments, embedded video, drafts and scheduled publishing. · forumbee.com, 15 Oct 2026
- Knowledge-base access
- Articles can be public or private and access can be limited by users, groups or company domain. · forumbee.com, 15 Oct 2026
- Knowledge-base SEO
- Forumbee provides canonical URLs, Open Graph and custom meta tags, generated sitemaps and social sharing buttons for public content. · forumbee.com, 15 Oct 2026
- Legal name
- Forumbee's terms identify the service owner and operator as Forumbee LLC. · forumbee.com, 15 Oct 2026
Where Forumbee stands on Freedom251
- Customer Community Software#12 of 37
- Forum Software#10 of 20
- Community Platforms#70 of 126
- Online Community Platforms#36 of 54