FIRST LINE
by FIRST LINE
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Mini | per seat / month · Up to 2 concurrent agent seats · 5 message channels · Taiwan-based businesses | $1,900 a month |
| Pro | per seat / month · Up to 6 concurrent agent seats · 10 message channels · 5 support requests per month · Taiwan-based businesses | $3,900 a month |
| Enterprise | per seat / month · No cap on purchased seats · 100 message channels · 10 support requests per month · Taiwan-based businesses | $5,900 a month |
As firstline.cc lists them, read 12 Oct 2026. The maker's own page has the final word.
Facts from FIRST LINE's own pages
- AI bot generation
- Yes · firstline.cc, 21 Sept 2026
- AI safeguards
- AI answers can be restricted to uploaded knowledge bases or product documents, and complex cases can be handed off to a live agent. · firstline.cc, 12 Oct 2026
- Analytics
- Interaction hotspot analytics identify key steps and potential drop-off points in chatbot flows. · firstline.cc, 12 Oct 2026
- Channel support
- The chatbot supports more than 10 channels, including LINE, Facebook Messenger, Instagram, Telegram, and web live chat. · firstline.cc, 12 Oct 2026
- Chatbot features
- The chatbot page lists more than 40 features, including triggers, actions, conditions, carousels, image maps, and quick replies. · firstline.cc, 12 Oct 2026
- Deployment channels
- multichannel · firstline.cc, 21 Sept 2026
- Founded
- 2018 · firstline.cc, 28 Sept 2026
- Free plan
- No · firstline.cc, 21 Sept 2026
- Hosting and uptime
- The security page says user data is stored on Google Cloud Platform and AWS and cites 99% system uptime. · firstline.cc, 12 Oct 2026
- Human handoff
- Yes · firstline.cc, 21 Sept 2026
- Integrations
- The chatbot page names Google Sheets, Zapier, REST APIs, and webhooks for connecting tools and automating workflows. · firstline.cc, 12 Oct 2026
- Knowledge-base answers
- Yes · firstline.cc, 21 Sept 2026
- No-code builder
- Its visual flow builder lets users create chatbot logic, triggers, and actions without coding. · firstline.cc, 12 Oct 2026
- Plan limits
- The pricing page lists monthly support requests, channel connection limits, and automation and webhook quotas by plan; final scope is subject to consultation and contract terms. · firstline.cc, 12 Oct 2026
- Product
- FIRST LINE combines customer service, AI, chatbots, and automation in one platform. · firstline.cc, 12 Oct 2026
- Security certification
- FIRST LINE states that it has achieved ISO 27001 certification. · firstline.cc, 12 Oct 2026
- Security controls
- The security page lists SSL/TLS encryption, Azure AD single sign-on, IP allowlisting, and Checkmarx source-code scanning. · firstline.cc, 12 Oct 2026
- Support
- The pricing page says onboarding and implementation guidance are available, and lists 5 monthly support requests for Pro and 10 for Enterprise. · firstline.cc, 12 Oct 2026
- Target users
- The maker describes FIRST LINE as serving small and midsize businesses, merchants, startups, and organizations across industries. · firstline.cc, 12 Oct 2026
- Visual flow builder
- Yes · firstline.cc, 21 Sept 2026
Where FIRST LINE stands on Freedom251
- Chatbot Builders#222 of 257