FieldBench

FieldBench is a field-service platform for plumbing and other skilled-trade shops coordinating technicians across residential and light commercial work. It is best suited to small teams that want dispatch, quoting, billing and payment collection in one workflow. The free tier is a useful starting point, but its 20-job monthly cap makes the paid plans the more practical choice for a busy shop.

Overview

FieldBench connects scheduling and dispatch with client communication, quotes, invoices and payments. Its dispatch board offers board, calendar, map and list views, with job status, assignment and rescheduling in view; GPS or route tracking is also supported. That combination should help an office coordinate a changing workload, while roles and permissions can limit which staff see pricing, dispatch and settings.

The scope extends beyond plumbing to HVAC, electrical, appliance repair, garage doors, landscaping, roofing, pest control, cleaning and other technician-led services. That breadth makes it a reasonable fit for a mixed-trade operation, though plumbing-specific workflows are the clearest match.

Key features

Quotes through payment

Quotes can offer good, better and best options, go to clients for signature and approval, and convert into invoices. That keeps a customer's selection tied to billing rather than treating estimates as a separate endpoint. Online booking, estimate building and work orders support the broader job cycle.

Payments include Stripe cards and deposits, saved cards, invoice payment links and Tap to Pay where available. Tap to Pay depends on the processor, device and region, and processing fees apply separately, so shops should confirm local compatibility and account for transaction costs.

Mobile work and integrations

The iOS and Android apps give technicians access to jobs, client and equipment history, forms, quotes, payments, chat and time tracking. QuickBooks Online, Stripe, Google Calendar, Outlook Calendar and Zapier are official integrations, giving shops options to connect accounting, calendars and automation without leaving the field-service workflow.

Pricing

FieldBench has a free plan, a 30-day trial and paid plans from $49/mo. The Free plan costs nothing for one user, up to 20 jobs per month, 50 Pricebook items and 20 active Equipment records. It suits a solo operator testing the workflow or handling low volume, but the job cap and single-user allowance quickly constrain a growing shop.

Starter costs $49 a month and includes three users and unlimited jobs. It is the clearest step up for a small team that needs predictable capacity; the trade-off is a three-user ceiling and no stated advanced operations features. Pro costs $99 a month, allows seven users and adds advanced operations, including inventory management and job costing. It better fits shops that need more seats and operational controls, though the price is a substantial jump over Starter.

Platforms

FieldBench runs on the web and has Android and iOS apps. That is a useful combination for office dispatch and technicians working in the field, but no desktop-specific app is indicated.

Who it's for

FieldBench is strongest for a small plumbing or other field-service business that needs to coordinate jobs, give customers quote choices, and collect payments through a connected workflow. Starter is the more workable option once more than one person needs access or monthly work exceeds 20 jobs. A solo shop with light volume can start free; teams needing inventory management or job costing have a reason to consider Pro. It is less compelling for a shop that needs more than seven users on the listed plans or relies on Tap to Pay in a region or device configuration that is not supported.

Pros and cons

• Pros: Dispatch views include board, calendar, map and list, giving coordinators several ways to manage assignments and rescheduling.
• Pros: Quotes can move through client approval into invoices, with Stripe payments, deposits and invoice links supporting collection.
• Pros: Mobile apps expose job, customer and equipment information alongside forms, chat and time tracking for technicians.
• Cons: The Free plan stops at 20 jobs per month and one user, limiting its usefulness for a team or steady workload.
• Cons: Starter is limited to three users and Pro to seven, so larger crews may outgrow the listed seat allowances.
• Cons: Tap to Pay is conditional on processor, device and region, and payment-processing fees are additional.

Alternatives

For other options, browse Plumbing Software.

• Opsler is worth comparing if its free Budding plan's two seats, 50 jobs per month and 100 inventory items suit your needs better than FieldBench's one-user, 20-job free tier.
• ServiceM8 is another freemium option; its free plan allows one user and 30 jobs per month, versus FieldBench's 20-job cap.
• Contractor+ may suit readers seeking a free plan with basic CRM and up to five estimates or invoices per month.
• OpenFieldPro offers a self-hosted AGPL core with no limits on users, technicians, customers, jobs, invoices, locations or core operational features, for teams that prefer that model.
• BigChange is an alternative with pricing by request and plans that include CRM, scheduling, mobile access, live tracking, quotes and invoices.
• ServiceWorks is a paid alternative with a Bronze plan at $150 a month.
• Commusoft is a paid alternative with plans for job tracking, custom forms and operational control.
• Fieldpoint is a paid alternative with pricing by request.

Verdict

FieldBench is a strong fit for small plumbing and field-service teams that want dispatch, customer-approved quotes, invoicing and payment collection connected across office and mobile work. Its broad job workflow and mobile technician tools are the main reasons to choose it; the free plan's tight cap, limited seat counts and conditional Tap to Pay are reasons to look elsewhere if your workload or payment setup demands more.