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EmpireVault Knowledge Base

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EmpireVault Knowledge Base's own site

What EmpireVault Knowledge Base is

EmpireVault Knowledge Base is a public article portal for customer information. It also supplies knowledge passages to EmpireVault’s in-app Help Assistant. Customers can search and browse the portal without signing in, then vote on whether articles helped. Authors can build articles with rich text, images, embedded video, code blocks, callouts, and inline links, and edit SEO descriptions and slugs. Nested categories organize articles, while draft edits can remain separate from the published version. Reports cover article views, helpfulness votes, and search queries, and highlight content with high not-helpful rates or many views without resolution. The Help Assistant draws on knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer. Listed connections include a REST API, signed outbound webhooks, and Civo S3-compatible object storage for uploads. The product supports public publishing, SSO, and content analytics. EmpireVault’s Suite costs $39 a month, billed per seat, with every module included; the 21-day trial includes two seats. Listed platforms are API, extension, and web.

Who it suits

It suits small and mid-sized businesses that want a public self-service article portal connected to EmpireVault’s in-app Help Assistant. Teams that need article feedback reporting or SSO may also find the listed capabilities relevant.

What it does well

  • Customers can search, browse, and vote without logging in.
  • Draft changes can stay separate from published articles.
  • Reports include views, votes, and search queries.
  • The Help Assistant can offer to open a ticket.
  • The Suite includes every module.

What to know first

  • There is no free plan.
  • The listed starting price is $39 per user per month.
  • The trial lasts 21 days.

Limits

There is no free plan. The 21-day trial includes two seats; the paid Suite starts at $39 per seat per month.

Plans

PlanBilled and limitsPrice
EmpireVault Suiteper seat, per month · Every module included · 2 seats included in 21-day trial$39 a month

As empirevault.com lists them, read 29 Sept 2026. The maker's own page has the final word.

Getting started

  1. Visit the EmpireVault Knowledge Base website.
  2. Start the 21-day trial, which includes two seats.
  3. Use the web platform or listed extension and API.
  4. Create articles and arrange them in nested categories.
  5. Publish articles for customers to search and vote on.

Verdict

Choose EmpireVault Knowledge Base if you want public self-service articles that also inform EmpireVault’s Help Assistant. The paid Suite starts at $39 per seat per month, so it may not suit teams seeking a free plan.

Questions

Is there a free plan?

No. EmpireVault lists a paid model and a 21-day trial.

How much does it cost?

EmpireVault Suite costs $39 a month, billed per seat, per month. Every module is included.

Which platforms are listed?

API, extension, and web.

Can customers use the portal without an account?

Yes. Customers can search articles, browse categories, and vote without logging in.

Does it support SSO and analytics?

Yes. SSO support and content analytics are listed.

What integrations are listed?

EmpireVault lists a REST API, signed outbound webhooks, and Civo S3-compatible object storage.

Facts from EmpireVault Knowledge Base's own pages

AI assistant
The in-app Help Assistant uses knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer. · empirevault.com, 29 Sept 2026
Article authoring
The editor supports rich text, images, embedded videos, code blocks, callouts, inline links, and editable SEO descriptions and slugs. · empirevault.com, 29 Sept 2026
Publishing audience
public · empirevault.com, 20 Sept 2026
Compliance
The company says ISO 27001 certification is on its 2027 roadmap and that its current practices are mapped to the ISO 27001 control framework. · empirevault.com, 29 Sept 2026
Content analytics
Yes · empirevault.com, 20 Sept 2026
Customer access
Customers can use the public portal without logging in to search article content, browse categories, and vote articles helpful or not helpful. · empirevault.com, 29 Sept 2026
Feedback and reporting
Article reports track views, helpfulness votes, and search queries, and surface articles with high not-helpful rates or many views without resolution. · empirevault.com, 29 Sept 2026
Free plan
No · empirevault.com, 20 Sept 2026
Integrations
EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads. · empirevault.com, 29 Sept 2026
Intended audience
EmpireVault describes its platform as customer software for small and mid-sized businesses. · empirevault.com, 29 Sept 2026
Organization
Articles can be grouped into nested categories, and draft edits can be kept separate from the published version. · empirevault.com, 29 Sept 2026
Product
The Knowledge Base is a public-facing article portal and a source for EmpireVault’s AI help assistant and suggested ticket replies. · empirevault.com, 29 Sept 2026
Security
The security page states that sensitive data is encrypted at rest with AES-256-GCM and traffic is encrypted with TLS 1.2 or later. · empirevault.com, 29 Sept 2026
SSO support
Yes · empirevault.com, 20 Sept 2026
Support
The documentation page lists [email protected] for help. · empirevault.com, 29 Sept 2026
Tenant isolation
The platform says tenant-scoped records and queries, along with composite unique indexes, enforce tenant isolation. · empirevault.com, 29 Sept 2026

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