No. 123 of 138 ·Knowledge base software

EmpireVault Knowledge Base

Name: EmpireVault Knowledge Base
Price: 39 USD

Web · API · Extension · paid plans from $39/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

EmpireVault Knowledge Base is ranked #123 of 138 in knowledge base software on Freedom251. It runs on API, Browser extension, Web. There is no free plan. A free trial is offered. Paid plans start at $39/mo.

EmpireVault Knowledge Base plans and pricing

All plans

EmpireVault Suite $39/mo per seat, per month Every module included · 2 seats included in 21-day trial empirevault.com · 29 Sept 2026

Compared on knowledge base software

Free plan: No
Publishing audience: public
SSO support: Yes
Content analytics: Yes

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The record

Product: The Knowledge Base is a public-facing article portal and a source for EmpireVault’s AI help assistant and suggested ticket replies.
Article authoring: The editor supports rich text, images, embedded videos, code blocks, callouts, inline links, and editable SEO descriptions and slugs.
Organization: Articles can be grouped into nested categories, and draft edits can be kept separate from the published version.
Customer access: Customers can use the public portal without logging in to search article content, browse categories, and vote articles helpful or not helpful.
Feedback and reporting: Article reports track views, helpfulness votes, and search queries, and surface articles with high not-helpful rates or many views without resolution.
AI assistant: The in-app Help Assistant uses knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer.
Integrations: EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads.
Security: The security page states that sensitive data is encrypted at rest with AES-256-GCM and traffic is encrypted with TLS 1.2 or later.
Tenant isolation: The platform says tenant-scoped records and queries, along with composite unique indexes, enforce tenant isolation.
Compliance: The company says ISO 27001 certification is on its 2027 roadmap and that its current practices are mapped to the ISO 27001 control framework.
Support: The documentation page lists [email protected] for help.
Intended audience: EmpireVault describes its platform as customer software for small and mid-sized businesses.
Price from: $39/mo

Where it ranks on Freedom251

Best Knowledge Base Software in 2026#123 of 138
Best Sales Quoting Software in 2026#14 of 23

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Sources

empirevault.com/products/knowledge-base/· checked 29 Sept 2026
empirevault.com/integrations/· checked 29 Sept 2026
empirevault.com/security/· checked 29 Sept 2026
empirevault.com/docs/· checked 29 Sept 2026
empirevault.com/about/· checked 29 Sept 2026
empirevault.com/pricing/· checked 29 Sept 2026