No. 36of 41 ·Conversational AI Platforms

eGain Conversational AI

Name: eGain Conversational AI
Price: 0.5 USD

Web · API· paid plans from $0.50/mo

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Freedom report

One barScore 4.9

Free tierNo free tier
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

eGain Conversational AI is ranked #36 of 41 in conversational AI platforms on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $0.50/mo.

eGain Conversational AI plans and pricing

All plans

eGain AI Agent $0.50/mo per resolution; or $25 per user per month Suggested list price · Resolution pricing is also offered; product page defines a resolution as a customer conversation followed by 24 hours of silence egain.com · 5 Oct 2026

Compared on conversational AI platforms

Free plan: No
Voice channel: Yes
Chat channels: web chat, in-app messaging, Apple Business Chat, Facebook Messenger, SMS, WhatsApp
Generative AI: Yes
Deployment options: cloud
Human handoff: Yes

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The record

What it does: eGain AI Agent provides conversational guidance for customers, agents, and employees, using trusted knowledge to answer questions across channels.
Customer self-service: The customer self-service agent can be embedded on a website and supports escalation to SMS, email, or phone.
Agent assistance: The contact center product detects intent in real time, monitors conversations, and guides agents through complex interactions step by step.
Knowledge sources: The product page lists PDF, Word, and HTML documents, websites, and the eGain Knowledge Portal as content sources.
Usage limits: The self-service product page lists five conversational AI agents and a limit of 10 million characters per AI Agent.
Integrations: eGain says AI Agent can provide answers in Microsoft Teams, Slack, and Zoom, and connect to CCaaS, CRM, and other systems.
Contact center platforms: The contact center product page names Amazon Connect and Genesys as existing platform integrations.
Security and compliance: eGain lists SOC 2 Type II, FedRAMP, HIPAA, GDPR, and PCI DSS among its security and compliance credentials.
Browser access: eGain’s application documentation says the Advisor Desktop is accessible using current versions of Chrome, Firefox, and Microsoft Edge.
Developer access: eGain Composer provides APIs, Model Context Protocol servers, and SDKs for building AI-knowledge business applications.
Free trial: The self-service product FAQ says eGain AI Agent is available at no charge for the first two weeks.
No-cost pilot: eGain offers a guided, no-cost 30-day pilot with its implementation team.
Founded: 1997
Headquarters: Sunnyvale, California, United States
Price from: $0.50/mo

Where it ranks on Freedom251

Best Conversational AI Platforms in 2026#36 of 41

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Sources

egain.com· checked 5 Oct 2026
egain.com/ai-agent-customer-self-service/· checked 5 Oct 2026
egain.com/ai-agent-contact-center/· checked 5 Oct 2026
egain.com/built-on-trust/· checked 5 Oct 2026
help.egain.com/help/administration/accessing_applicati· checked 5 Oct 2026
egain.com/composer/· checked 5 Oct 2026
egain.com/pricing/· checked 5 Oct 2026