DoorDash Online Ordering lets restaurants accept direct orders through a website and use DoorDash Dashers for delivery. Direct orders have 0% commission, and there are no monthly fees; standard payment processing fees apply, while customers pay delivery fees. Restaurants need an active DoorDash store to use the service. Orders go directly into the POS system the team already uses, and the product works with more than 40 POS systems, including Toast, Square, Qu, and Otter. No new hardware is required, and a setup specialist can help a restaurant go live the same day. Checkout supports saved cards, Apple Pay, Google Pay, Venmo, and PayPal. The offering also includes a branded mobile app, menu management, promotions, loyalty programs, push notifications, and support for multiple locations. Marketplace menus sync across channels, and customer support for deliveries is included. DoorDash Online Ordering is listed for iOS and Android. DoorDash was founded in 2013 and is headquartered in San Francisco, California.
Who it is for
It suits restaurants that have an active DoorDash store and want to take website orders, connect orders to an existing POS, and use DoorDash Dashers for delivery. The multi-location support and menu synchronization may also suit restaurants operating across locations or channels.
What is good
- Direct orders carry 0% commission
- No monthly fees
- Orders sync into supported POS systems
- No new hardware is required
- Supports loyalty, promotions, and multiple locations
What to know first
- Requires an active DoorDash store
- Standard payment processing fees apply
- Customers pay delivery fees
Verdict
DoorDash Online Ordering combines website ordering, POS connections, and delivery fulfillment without monthly or commission-based fees. Restaurants still need an active DoorDash store and should account for payment processing and delivery fees.
DoorDash Online Ordering plans and pricing
All plansCompared on restaurant online ordering software
- Free plan
- No
- Paid from
- $249/mo
- Ordering channels
- in_app
- Loyalty program
- Yes
- Push notifications
- Yes
- Menu management
- Yes
- Mobile platforms
- both
- Multi-location support
- Yes
- Promotions
- Yes
