CUSI Utility Billing provides billing and customer information software for utility providers, with two deployment options: UMS, which is on-premise, and UB4, which is hosted and accessed through a browser. UMS supports customer management, services and devices, work orders, billing schedules, payments and reporting for services such as water, sewer, electricity, natural gas, storm water and refuse. UB4 includes a report writer for custom reports and dashboards. The CWP customer portal lets customers review usage and payment history, pay bills, register for services and set communication preferences. MMRS supports meter readings from internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering and print systems, and supports custom integrations and APIs. It offers phone, email and online chat support, and reports a 60-minute average response time. Pricing is available on request.
Who it is for
CUSI suits utilities that need billing and customer account tools for services such as water, electricity, gas or refuse. Organizations can choose between the on-premise UMS option and hosted UB4.
What is good
- UMS supports multiple utility service types.
- UB4 includes custom reports and dashboards.
- Customer portal supports bill payment and service registration.
- MMRS uploads meter readings wirelessly.
- Free CUSI Academy offers training and certification.
What to know first
- Pricing is available only on request.
- UMS is an on-premise option.
- UB4 requires an internet connection.
Verdict
CUSI combines utility billing functions with customer-facing account and payment options. Utilities should weigh the on-premise UMS and hosted UB4 deployment choices against their own requirements.
CUSI Utility Billing plans and pricing
All plansCompared on utility billing software
- Utility types
- Water, sewer, electricity, natural gas, storm water, refuse, and other utility services
- Rate management
- Yes
- Meter data import
- Yes
- Payment processing
- Yes
- Autopay
- Yes
- Customer account portal
- Yes
