Freedom251 › Utility Billing Software
CUSI Utility Billing
What CUSI Utility Billing is
CUSI Utility Billing provides billing and customer information software for utility providers, with two deployment options: UMS, which is on-premise, and UB4, which is hosted and accessed through a browser. UMS supports customer management, services and devices, work orders, billing schedules, payments and reporting for services such as water, sewer, electricity, natural gas, storm water and refuse. UB4 includes a report writer for custom reports and dashboards. The CWP customer portal lets customers review usage and payment history, pay bills, register for services and set communication preferences. MMRS supports meter readings from internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering and print systems, and supports custom integrations and APIs. It offers phone, email and online chat support, and reports a 60-minute average response time. Pricing is available on request.
Who it suits
CUSI suits utilities that need billing and customer account tools for services such as water, electricity, gas or refuse. Organizations can choose between the on-premise UMS option and hosted UB4.
What it does well
- UMS supports multiple utility service types.
- UB4 includes custom reports and dashboards.
- Customer portal supports bill payment and service registration.
- MMRS uploads meter readings wirelessly.
- Free CUSI Academy offers training and certification.
What to know first
- Pricing is available only on request.
- UMS is an on-premise option.
- UB4 requires an internet connection.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| CIS Utility Billing | paid version · no free version · no free trial | $0.35 a month |
| Utility Billing (UB4 or UMS) | UB4 hosted · UMS on-premise · request a demo | On request |
As cusi.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the CUSI website.
- Request a demo of UB4 or UMS.
- Choose UB4 for hosted browser access or UMS for on-premise deployment.
- Use the CWP customer portal for customer account access, if included in your setup.
- Use CUSI Academy for web-based training.
Verdict
CUSI combines utility billing functions with customer-facing account and payment options. Utilities should weigh the on-premise UMS and hosted UB4 deployment choices against their own requirements.
Questions
How much does CUSI Utility Billing cost?
Pricing is available on request.
What deployment options does CUSI offer?
UMS is on-premise, while UB4 is hosted and browser-based.
Which utility services does it support?
Listed services include water, sewer, electricity, natural gas, storm water, refuse, and other utility services.
Can customers pay bills and view account information online?
Yes. The CWP portal lets customers view usage and payment history, pay bills, register for services, and set communication preferences.
Does CUSI support integrations?
CUSI lists more than 100 integrations and supports custom integrations and APIs.
What support and training are available?
Support is available by phone, email, and online chat. CUSI Academy is a free web-based training platform with progress tracking and software certification.
Facts from CUSI Utility Billing's own pages
- API availability
- CUSI offers a licensed proprietary API for internal integrations and licensee applications. · cusi.com, 21 Oct 2026
- API restrictions
- The API agreement prohibits redistribution, reverse engineering and use to build a competing product. · cusi.com, 21 Oct 2026
- APIs
- CUSI supports custom integrations and APIs for utility requirements. · cusi.com, 30 Sept 2026
- BBB status
- The Better Business Bureau lists Continental Utility Solutions as accredited with an A+ rating. · bbb.org, 21 Oct 2026
- Billing and payments
- UMS processes bills and payments, including fees, NSF items, penalties, corrections and adjustments. · docs.cusi.com, 21 Oct 2026
- Billing features
- UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting. · docs.cusi.com, 30 Sept 2026
- Billing options
- CUSI offers UMS as an on-premise option and UB4 as a hosted application. · cusi.com, 30 Sept 2026
- Browser access
- UB4 is a hosted browser-based application accessible from anywhere with an internet connection. · cusi.com, 30 Sept 2026
- Communication tools
- CUSI supports customer communications through its portal, print, automated calls, text messages and email. · cusi.com, 21 Oct 2026
- Company headquarters
- The company headquarters is 300 South Church Street, Suite 200, Jonesboro, Arkansas 72401. · linkedin.com, 21 Oct 2026
- Company legal name
- The maker is Continental Utility Solutions, Inc., also identified as CUSI. · bbb.org, 21 Oct 2026
- Company ownership
- LinkedIn describes CUSI as privately held. · linkedin.com, 21 Oct 2026
- Company size
- LinkedIn places CUSI in the 51–200 employee range and displays 77 employees. · linkedin.com, 21 Oct 2026
- Customer management
- UMS stores customer contact details, locations, recurring payments, payment plans, notes and exceptions. · docs.cusi.com, 21 Oct 2026
- Customer portal
- CUSI’s Customer Web Portal provides account management, usage history, payment history, autopay and communication preferences. · cusi.com, 21 Oct 2026
- Customer scale
- CUSI reports serving more than 1,150 utilities and managing more than 4.2 million monthly bills. · cusi.com, 30 Sept 2026
- Deployment choices
- CUSI offers UMS as an on-premise application and UB4 as a hosted browser application. · cusi.com, 21 Oct 2026
- Documentation depth
- CUSI publishes a UMS user guide covering menus, billing, payments, administration, workflows and login procedures. · docs.cusi.com, 21 Oct 2026
- Founded
- CUSI was founded in 1984. · linkedin.com, 21 Oct 2026
- Founder
- Crunchbase identifies Michael Guerriero as a founder of Continental Utility Solutions. · crunchbase.com, 21 Oct 2026
- Headquarters
- Jonesboro, Arkansas, USA · cusi.com, 23 Sept 2026
- Industries
- UMS supports services including water, sewer, electricity, natural gas, storm water, and refuse. · docs.cusi.com, 30 Sept 2026
- Integrations
- CUSI lists integrations for work management, accounting, identity, printing and meter vendors including Neptune, Sensus, Kamstrup, Badger, Itron and Mueller Systems. · cusi.com, 21 Oct 2026
- Limit: processing speed and learning curve
- G2 reviewers report occasional slow processing and say learning the system can take time. · g2.com, 21 Oct 2026
Where CUSI Utility Billing stands on Freedom251
- Utility Billing Software#4 of 26