ConnectWise Documentation

What ConnectWise Documentation is

ConnectWise Documentation, formerly ITBoost, is a web-based IT documentation product that brings customer knowledge bases and device information together. Its centralized knowledge base includes built-in best practices for access across a business. Cloud integrations gather customer asset data, giving teams an up-to-date asset picture without manual collection. VoIP integrations can present technicians with caller details, prior contact, linked assets, and relevant knowledge base articles. Teams can define standard operating procedures in the product to standardize processes. Its password vault includes user access controls and password reports with audit trail information. ConnectWise Documentation integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can enable Documentation from within PSA to start data synchronization for onboarding. The product is intended for IT documentation, including at managed service providers. ConnectWise offers a free trial without obligation or a credit card. The product is paid, and prospective customers can request a customized quote based on business needs; no plan price is listed. ConnectWise also says it is routinely audited by independent third parties and government agencies for compliance with global and regional regulations and standards.

Who it suits

ConnectWise Documentation suits IT teams that need a shared resource for customer knowledge, device information, procedures, and password records. It is also presented for managed service providers, and ConnectWise PSA partners can start onboarding synchronization from within PSA.

Getting started

1. Open the ConnectWise Documentation product page.
2. Request a free trial without providing a credit card or obligation.
3. Request a customized quote through ConnectWise sales.
4. If you are a ConnectWise PSA partner, enable Documentation from within PSA to initiate onboarding synchronization.

Verdict

Choose ConnectWise Documentation if your organization wants centralized IT documentation with asset, VoIP, and ConnectWise product integrations. Consider other options if you need a published price before contacting sales, since pricing is customized by quote.