Freedom251 › HOA Violation Management Software
Communitrak
What Communitrak is
Communitrak is an HOA management platform for self-managed communities and volunteer boards. It brings resident records, dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations into one service. Residents can pay online by card or ACH and set up automatic payments. The listed processing fees are 4.5% for card payments and 2.4% for ACH. Plans include five community-wide SMS messages per month; each additional message costs $2. The listed Communitrak plan is $249 a month, billed monthly, for 501–1,000 properties. It includes unlimited residents, board members, and committees, 5 GB of cloud storage, and the monthly SMS allotment. Annual billing is also offered with 10% savings, while paid service starts at $49/mo and a 30-day trial is available. The service works on the web, Android, and iOS. On iPhone and iPad, it can also be added to the home screen through Safari as a web app. An optional access-control add-on links supported entry points with resident records and supports NFC cards, key fobs, smartphones, and Apple Watch. The company says it has served self-managed communities since 2015 and gives each community a dedicated account manager, with chat or email support and an online help center.
Who it suits
Communitrak suits self-managed communities and volunteer boards that need to coordinate resident records, dues, communications, documents, and community services. It may also fit communities seeking online payments or optional access control tied to resident records.
What it does well
- Combines resident records, dues, communications, and community documents.
- Supports card, ACH, and automatic payments.
- Works on web, Android, and iOS.
- Each community receives a dedicated account manager.
- Access control supports NFC cards, key fobs, phones, and Apple Watch.
What to know first
- No free plan is available.
- Plans include five community-wide SMS messages monthly; extras cost $2 each.
- Access-control hardware and credentials cost extra.
Limits
The listed Communitrak plan covers 501–1,000 properties and includes 5 GB of cloud storage. It includes five community-wide SMS messages per month, with additional messages priced at $2 each.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| 151–300 properties | $149/mo · up to 300 properties · all standard features | $149 a month |
| 301–500 properties | $199/mo · up to 500 properties · all standard features | $199 a month |
| 501–1,000 properties | $249/mo · up to 1,000 properties · all standard features | $249 a month |
| Communitrak | Monthly; annual billing is also offered with 10% savings. · 501–1,000 properties · unlimited residents, board members, and committees · 5 community-wide SMS messages/month, then $2 per message · 5 GB cloud storage | $249 a month |
| Communitrak Access additional door | $29/mo each · additional doors beyond the first | $29 a month |
| 1–50 properties | $49/mo; annual option $588/year · up to 50 properties · unlimited residents, board members and committees | $49 a month |
| Communitrak Access first door or gate | $69/mo · includes cloud controller · hardware and cards/fobs extra | $69 a month |
| Access Control add-on | First door or gate; additional doors are $29/mo each. · Includes cloud controller · hardware and access credentials cost extra | $69 a month |
The first 8 of 9 plans, as communitrak.com lists them, read 15 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Visit https://communitrak.com/.
- Start with the 30-day trial or choose a paid plan starting at $49/mo.
- Use the service on the web, Android, or iOS.
- On iPhone or iPad, add the web app to the home screen from Safari.
- Choose the optional access-control add-on if needed; hardware and credentials cost extra.
Verdict
Communitrak is a fit for volunteer boards and self-managed communities that want records, payments, communications, and amenity tools in one platform. Consider the recurring plan cost, SMS charges beyond the monthly allowance, and extra access-control hardware costs when choosing it.
Questions
Is there a free plan?
No. Communitrak offers a 30-day trial, and paid service starts at $49/mo.
What does the listed Communitrak plan cost?
It costs $249 a month, billed monthly. Annual billing is also offered with 10% savings.
Which platforms does it support?
Communitrak works on web, Android, and iOS. On iPhone or iPad, it can be added to the Safari home screen as a web app.
Can residents pay online?
Yes. Residents can pay by card or ACH and use automatic payments. Listed processing fees are 4.5% for cards and 2.4% for ACH.
What does the access-control add-on cost?
It costs $69 a month for the first door or gate; additional doors are $29/mo each. Hardware and access credentials cost extra.
What support is included?
Every community receives a dedicated account manager, direct chat or email support, and access to an online help center.
Facts from Communitrak's own pages
- Access control
- The optional Communitrak Access add-on connects gates and doors to resident records and supports NFC cards, key fobs, phones, Apple Watch, schedules and entry logs. · communitrak.com, 15 Oct 2026
- Amenity reservations
- Residents can reserve facilities by time slot or capacity while the system collects reservation fees and refundable deposits. · communitrak.com, 15 Oct 2026
- API availability
- A public api.communitrak.com endpoint exists, but the opened page exposes only a Communitrak heading and no visible reference documentation or SDK information. · api.communitrak.com, 15 Oct 2026
- Architectural requests
- Owners can submit architectural requests for committee review and voting. · communitrak.com, 15 Oct 2026
- Capterra deployment listing
- Capterra lists deployment on web, Android and iPhone/iPad, with live online training and documentation available. · capterra.com, 15 Oct 2026
- Classifieds
- Communities can list local vendors, collect neighbor reviews and sell sponsored listings with scheduled dates. · communitrak.com, 15 Oct 2026
- Company founding
- Communitrak says it has served self-managed communities since 2015. · communitrak.com, 15 Oct 2026
- Company history
- The company says it has served self-managed communities since 2015. · communitrak.com, 8 Oct 2026
- Company legal name
- The privacy policy identifies the maker as Communitrak LLC, doing business as Communitrak. · communitrak.com, 15 Oct 2026
- Core tools
- The platform includes resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations. · communitrak.com, 8 Oct 2026
- Data retention limitation
- Community governance, compliance, financial and communication records can remain after account closure because the HOA controls those records. · communitrak.com, 15 Oct 2026
- Documentation
- The help center contains guides for onboarding, members, financials, bulletin boards, calendars, articles, amenities, alerts, messages, files, forms, requests, pets, parking, access control, classifieds and websites. · support.communitrak.com, 15 Oct 2026
- Document sharing
- The service provides a 5 GB cloud file area with folders, role-based access and public or login-required links. · communitrak.com, 15 Oct 2026
- Forms and polls
- Communities can build custom forms, collect service requests, run polls and conduct trackable elections. · communitrak.com, 15 Oct 2026
- Founded
- 2015 · communitrak.com, 28 Sept 2026
- Free trial
- New communities can use the 30-day free trial without a credit card and may cancel anytime. · communitrak.com, 8 Oct 2026
- Headquarters and founded year
- CB Insights lists Communitrak as founded in 2015 and headquartered in Greenville, South Carolina. · cbinsights.com, 15 Oct 2026
- Infrastructure
- The maker lists DigitalOcean for application and data hosting and Cloudflare for network security, including DDoS protection and a web application firewall. · communitrak.com, 8 Oct 2026
- Integrations
- Capterra lists Stripe for payments, Twilio for SMS or voice and Lob for mailing and address services. · capterra.com, 15 Oct 2026
- Integrations and providers
- The published subprocessor list includes Stripe, Twilio, Anthropic, Mapbox, Gleap, and Pusher for payments, messaging, AI text features, maps, support, and push notifications. · communitrak.com, 8 Oct 2026
- iOS installation
- On iPhone and iPad, Communitrak is installed from Safari as a home-screen progressive web app rather than downloaded from the App Store. · support.communitrak.com, 15 Oct 2026
- Limit: adoption and payments
- Capterra reviews mention difficulty getting members to sign up voluntarily, a prior page-loading problem and a requested auto-draft capability that was missing at review time. · capterra.com, 15 Oct 2026
- Limit: forms workflow
- One Capterra reviewer says form management is cumbersome because file names must be retyped during drag-and-drop. · capterra.com, 15 Oct 2026
- Messaging
- Boards can send unlimited email plus SMS alerts, bulletin-board posts and mobile push notifications. · communitrak.com, 15 Oct 2026