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Collections Cloud
What Collections Cloud is
Collections Cloud is a web-based credit control and debt recovery platform for UK SMEs. It brings debtor case management, automated communications, credit reports, tracing and legal escalation into one system. Case records can hold debtor details, balances, fees, interest, payment arrangements, tasks, calls, emails, visit requests, documents and case history. Automated workflows can send invoice reminders and email or SMS messages. Business credit reports cover ratings, scores, recommended limits, financial summaries, group structures, beneficial owners and CCJs. Tracing requests can use names, aliases, phone numbers, dates of birth and last known addresses to help locate and verify individuals. The platform describes escalation from recovery through legal action and enforcement. Listed integrations or partners include Xero, Sage, IRIS, QuickBooks, Red Flag Alert, Caspio and Microsoft. It is cloud deployed and supports omnichannel communications and compliance tools. Prices are ex-VAT: BASIC is £39 per month, PLUS £99 and BUSINESS £199; a free trial is available, but there is no free plan. Some mailing, SMS and legal escalation costs may be additional depending on plan.
Who it suits
It suits UK sole traders, startups and small or medium enterprises seeking credit control and debt recovery tools. The plan descriptions range from small live-case limits to unlimited cases.
What it does well
- Case records cover balances, tasks, communications and documents.
- Automated workflows send invoice reminders by email and SMS.
- Business credit reports include scores and recommended limits.
- Escalation can continue from recovery to legal action and enforcement.
- Listed integrations include Xero, Sage and QuickBooks.
What to know first
- No free plan.
- Prices are ex-VAT.
- Some mailing, SMS and legal escalation costs may be additional.
- BASIC allows up to five live cases and one user.
Limits
BASIC is £39 per month plus VAT for up to five live cases, one user and 1,000 records. PLUS allows 25 cases, three users and 5,000 records; BUSINESS allows unlimited cases, 10 users and 20,000 records. Hosted mailing, some SMS and legal escalation can involve agreed or per-application charges depending on plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Level 3 – BUSINESS | £199 / month + VAT; annual £1,791 + VAT with first 3 months free · Unlimited live cases · 10 users · up to 20,000 records · 25 business credit reports/month · 5 consumer credit reports/month · 25 traces/month · advanced support | £199 a month |
| Level 1 – BASIC | £39 / month + VAT; annual £351 + VAT with first 3 months free · Up to 5 live cases · 1 user · up to 1,000 records · basic flat-file accounting integration · legal escalation per application | £39 a month |
| Level 2 – PLUS | £99 / month + VAT; annual £891 + VAT with first 3 months free · Up to 25 live cases · 3 users · up to 5,000 records · 10 business credit reports/month · 10 traces/month · basic support | £99 a month |
| Level 4 – ENTERPRISE | Custom / contact sales · Unlimited cases · users, reports, records and traces TBC · advanced API integration · custom integrations · dedicated account management · white-labelling | On request |
As collectionscloud.org lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://collectionscloud.org/
- Start the free trial
- Select BASIC, PLUS, BUSINESS or contact sales for Enterprise
- Use the cloud web platform
- Import or manage records within your plan allowance
- Connect listed services such as Xero, Sage, IRIS, QuickBooks, Red Flag Alert, Caspio or Microsoft
- Pay by bank transfer
Verdict
Collections Cloud combines case management, automated credit control, credit checks and escalation tools for UK businesses. Its entry tier is limited to five live cases and one user, while some services may involve additional costs.
Questions
Does Collections Cloud offer a free plan?
No. A free trial is available, but there is no free plan.
What does BASIC cost?
BASIC is billed at £39 per month plus VAT, with up to five live cases, one user and 1,000 records.
Which platforms are supported?
Collections Cloud is listed as a web platform and is cloud deployed.
Which integrations are listed?
Listed integrations or partners include Xero, Sage, IRIS, QuickBooks, Red Flag Alert, Caspio and Microsoft.
Who is the service for?
The company identifies sole traders, startups, growing businesses and small and medium-sized enterprises, particularly in the UK.
Are extra charges possible?
Prices are ex-VAT, and hosted mailing, some SMS and legal escalation may have agreed or per-application costs depending on the plan.
Facts from Collections Cloud's own pages
- AI
- The FAQ says the platform offers AI case analysis and a voicebot, while pricing lists AI co-pilot assistance. · collectionscloud.org, 15 Oct 2026
- API
- Advanced accounting integration through an API is included for BUSINESS and ENTERPRISE tiers; no public API reference or SDK is identified on the cited pages. · collectionscloud.org, 15 Oct 2026
- Automated workflows
- The platform can send invoice reminders, emails and SMS through automated credit control workflows. · collectionscloud.org, 7 Oct 2026
- Automation
- Automations use invoice-age and configured rules to send email, SMS, letter and WhatsApp chasers, calculate interest and trigger escalation. · collectionscloud.org, 15 Oct 2026
- Business credit checks
- Business reports provide ratings, scores, suggested credit limits, financial summaries, group structures, beneficial owners, CCJs and compliance flags. · collectionscloud.org, 15 Oct 2026
- Case management
- Case records can hold debtor details, balances, fees, interest, payment arrangements, tasks, calls, emails, visit requests, documents and history. · collectionscloud.org, 15 Oct 2026
- Company headquarters
- The registered office is Suite 202, Conwy Business Center, Junction Way, Llandudno Junction, Conwy, Wales LL31 9XX. · find-and-update.company-information.service.gov.uk, 15 Oct 2026
- Company incorporation
- Companies House records incorporation on 2 April 2025 and SIC 62090 for other information technology service activities. · find-and-update.company-information.service.gov.uk, 15 Oct 2026
- Company legal entity
- Companies House lists COLLECTIONS CLOUD LTD as an active private limited company with number 16361341. · find-and-update.company-information.service.gov.uk, 15 Oct 2026
- Company location
- Collections Cloud LTD lists its UK office at Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX. · collectionscloud.org, 7 Oct 2026
- Compliance badges
- The website displays ISO 27001, GDPR, ICO, PCI-DSS, AICPA and CE marks and gives ICO reference C1726127. · collectionscloud.org, 15 Oct 2026
- Consumer credit checks
- Consumer reports include risk scores, electoral-roll confirmation, addresses, aliases, CCJs, bankruptcies, insolvencies and previous searches. · collectionscloud.org, 15 Oct 2026
- Credit checks
- Business credit reports include ratings, scores, recommended limits, financial summaries, group structure, beneficial owners and CCJs. · collectionscloud.org, 7 Oct 2026
- Dashboards
- Dashboards show live and closed cases, tasks, legal actions, credit checks, tracing activity, payment methods and portfolio totals. · collectionscloud.org, 15 Oct 2026
- Data import
- Invoices can be uploaded as PDF, CSV or Excel files, entered manually, or imported in bulk. · collectionscloud.org, 15 Oct 2026
- Founded
- 2025 · collectionscloud.org, 28 Sept 2026
- Headquarters
- Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX, United Kingdom · collectionscloud.org, 28 Sept 2026
- Integrations
- Named accounting integrations and partners include Xero, QuickBooks, Sage, IRIS, Caspio and Microsoft. · collectionscloud.org, 15 Oct 2026
- Intended users
- The company says it built the platform to give SMEs credit control tools and identifies sole traders, startups, growing businesses and small and medium enterprises in its plan descriptions. · collectionscloud.org, 7 Oct 2026
- Legal escalation
- The platform describes escalation to recovery, legal action and enforcement within the same system. · collectionscloud.org, 7 Oct 2026
- Legal workflow
- The workflow supports document generation, CE-File filing, CCJs and upgrading judgments to High Court enforcement. · collectionscloud.org, 15 Oct 2026
- Limit: case editing
- Cases can be edited only until legal escalation begins. · collectionscloud.org, 15 Oct 2026
- Limit: entry capacity
- The BASIC tier is capped at five live cases, one user and 1,000 records. · collectionscloud.org, 15 Oct 2026
- Limit: extra charges
- Hosted mailing and some SMS services have agreed costs, while legal escalation is charged per application on all listed tiers. · collectionscloud.org, 15 Oct 2026
Where Collections Cloud stands on Freedom251
- Debt Collection Software#2 of 28