Freedom251 › Online Reputation Management Software
Cloutly
What Cloutly is
Cloutly is a customer-experience platform for service businesses, bringing review requests, customer conversations, and review insights together. It sends review requests by text and email, with configurable timing and follow-ups that can stop when a review arrives. Its inbox combines customer texts, reviews, and social messages, and can draft replies for users to review. Users can ask questions about reviews and examine themes and trends by location and week.
Cloutly names integrations including Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero, and Zapier. Its REST API is available on every plan. Through its MCP connector, Claude or ChatGPT can read reviews, reports, and locations; this capability is in early access on Growth. Campaign texts and inbox messages share an SMS credit balance, with one credit used per 160-character segment; additional credits are available in pay-as-you-go packs. Cloutly offers Starter, Essentials, Growth, and Enterprise plans, and a 14-day trial without a credit card. Pricing is listed as From $39/mo. It is available on the web and through an API.
Who it suits
Cloutly is intended for service businesses, from single locations to multi-location networks and franchise groups. It may suit teams that want to coordinate review outreach, customer messages, and review trends across locations.
What it does well
- Sends review requests by text and email.
- Follow-ups can stop when a review arrives.
- Inbox combines texts, reviews, and social messages.
- REST API is available on every plan.
- 14-day trial does not require a credit card.
What to know first
- There is no free plan.
- Texts and inbox messages draw from the same credit balance.
- MCP connector access is in early access on Growth.
Limits
Starter includes 50 SMS credits per month and one location. Review campaign texts and inbox messages use the same balance, with one credit per 160-character segment; additional credits can be bought in pay-as-you-go packs.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Billed monthly. Cancel before renewal; yearly billing is upfront with one month free. · Google and Facebook reviews · 50 SMS credits/month · review widgets · QR codes · social auto-share | On request |
| Essentials | Billed monthly. Cancel before renewal; yearly billing is upfront with one month free. · 100 SMS credits/month · 39 review sites · two-way SMS · video testimonials · Messenger and Instagram DMs · lead forms | On request |
| Growth | Billed monthly. Cancel before renewal; yearly billing is upfront with one month free. · 200 SMS credits/month · competitor tracking · staff leaderboard · review analysis · Connected AI early access · listings management · AI search visibility · chatbots · remove branding | On request |
| Enterprise | Priced for the network after a pilot. · Portfolio AI analysis · sentiment by venue · prescriptive issues · multi-venue roll-up · custom integrations · founder-led support | On request |
As cloutly.com lists them, read 14 Oct 2026. The maker's own page has the final word.
Getting started
- Open Cloutly on the web or use its API.
- Start the 14-day trial without a credit card.
- Choose from Starter, Essentials, Growth, or Enterprise.
- Connect a named integration such as Square, Mindbody, HubSpot, or Zapier.
- Configure review requests by text or email and set timing and follow-ups.
Verdict
Choose Cloutly if your service business wants review outreach and customer messaging alongside location-based review analysis. Look elsewhere if you need a free plan or do not want campaign and inbox texts to share an SMS balance.
Questions
Does Cloutly have a free plan?
No. The maker offers a 14-day trial without a credit card.
How much does Cloutly cost?
The pricing note says From $39/mo. The Starter, Essentials, and Growth plan price fields display “–/mo per location.”
Which platforms does Cloutly support?
Cloutly is available on the web and through an API. Its REST API is available on every plan.
What integrations does Cloutly name?
Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero, and Zapier.
How do Cloutly's SMS credits work?
Review campaign texts and inbox messages share a balance. Each 160-character segment uses one credit, and additional credits can be bought in pay-as-you-go packs.
Where is Cloutly hosted?
Cloutly's privacy policy says its production platform and database are hosted on Google Cloud Platform in Belgium and encrypted in transit and at rest.
Facts from Cloutly's own pages
- AI responses
- AI drafts replies and insights, but a person must approve and send or publish the result. · cloutly.com, 14 Oct 2026
- API
- Cloutly says its REST API is available on every plan. · cloutly.com, 9 Oct 2026
- API scope
- Documented API operations cover businesses, reviews, replies and sending review invitations, with standard GET, POST, PUT and DELETE methods. · help.cloutly.com, 14 Oct 2026
- Apple requirements
- The iOS app requires iOS or iPadOS 12.0 or later; Mac use requires macOS 11.0 or later with an Apple M1 chip or later. · apps.apple.com, 14 Oct 2026
- Apple update status
- The latest listed version is 1.1.7 from December 11, 2023, with bug fixes and security updates. · apps.apple.com, 14 Oct 2026
- Campaign attribution
- Campaign reporting shows sent, opened, clicked and resulting reviews, with reviews credited to staff members. · cloutly.com, 14 Oct 2026
- Company legal name
- The maker is Cloutly Co Pty Ltd, Australian company number 637 155 045. · cloutly.com, 14 Oct 2026
- Company profile
- LinkedIn lists Cloutly as a privately held advertising-services company headquartered on the Gold Coast with 2–10 employees and founded in 2019. · au.linkedin.com, 14 Oct 2026
- Connected AI
- Claude and ChatGPT can connect through Cloutly's MCP endpoint at https://mcp.cloutly.com/mcp. · cloutly.com, 14 Oct 2026
- Data export
- Customers can export data in CSV and, where enabled, through the API; after cancellation a 30-day export window is provided. · cloutly.com, 14 Oct 2026
- Funding
- A June 27, 2022 announcement reported a A$500,000 pre-seed round led by Unify Ventures and Palm Beach Ventures. · cloutly.com, 14 Oct 2026
- Headquarters
- Varsity Lakes, Queensland, Australia · cloutly.com, 28 Sept 2026
- Inbox
- Its inbox brings together customer texts, reviews and social messages, and can draft replies for users to review. · cloutly.com, 9 Oct 2026
- Integrations
- Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. · cloutly.com, 14 Oct 2026
- Intended customers
- The maker describes the product for service businesses, including single-location businesses, multi-location networks and franchise groups. · cloutly.com, 9 Oct 2026
- Licence
- The terms grant subscription access, prohibit reverse engineering and competing products, and do not publish an open-source licence. · cloutly.com, 14 Oct 2026
- Limit: Capterra scope
- A Capterra reviewer said Cloutly is a review platform rather than a complete SEO platform. · capterra.com, 14 Oct 2026
- Limit: Capterra trial
- One Capterra reviewer complained that important features were unavailable during the free trial. · capterra.com, 14 Oct 2026
- Limit: G2 mobile app
- The G2 reviewer said the iPhone app had limited functionality. · g2.com, 14 Oct 2026
- Praise: Capterra usability
- Capterra reviewers repeatedly described setup and campaign deployment as easy and praised live chat and local support. · capterra.com, 14 Oct 2026
- Praise: G2 support
- The G2 reviewer praised responsive human chat, flexibility and Cloutly's capture of negative reviews. · g2.com, 14 Oct 2026
- Praise: GetApp support
- GetApp reviews praise customization, quick support and a locally developed service. · getapp.com, 14 Oct 2026
- Privacy and hosting
- Cloutly's privacy policy says its production platform and database are hosted on Google Cloud Platform in Belgium and encrypted in transit and at rest. · cloutly.com, 9 Oct 2026
- Product
- Cloutly describes itself as a customer-experience platform for service businesses that combines reviews, messaging and actionable insights. · cloutly.com, 9 Oct 2026
Where Cloutly stands on Freedom251
- Online Reputation Management Software#17 of 61
- AI Review Response Generators#13 of 25