Freedom251
For vendors
AdvertiseTop spots, featured rows, home sponsor Get listedAdd a product we don't cover yet Claim a listingFree: verify the domain, then correct your page Vendor dashboardNumbers, orders and placements
Vendor dashboard
No. 74of 174 ·Business Phone Systems

Cloud One Business Communication Suite

Web · Windows · Mac · Android · iPhone · Self-hosted · API · Extension

Visit site Alternatives

Freedom report

Two barsScore 6.2

  • Runs widely5 of 6 device platforms
  • DocumentedPlans, terms and facts published

Cloud One Business Communication Suite is a business phone and contact-center system from Cloud One, a Kenyan provider headquartered in Nairobi and established in 2017. It combines SIP trunk voice calling, video conferencing, omnichannel messaging, and third-party integrations for businesses in Kenya and East Africa. Contact-center functions include automatic call distribution, queues, wallboards, agent coaching, call recording, callbacks, and reports. Simu Connect brings website chat, SMS, WhatsApp, and Facebook messages into one inbox. A visual Call Flow Designer creates call flows without coding and can route callers by input, time, language, or customer type. Clients are available on web, Android, iOS, Windows, macOS, and a Chrome extension; API and self-hosted use are also listed. Deployment options include cloud, self-hosting, on-premises setups, and appliances. Security listings include SRTP and TLS encryption, SIP defense, an IP blocklist, password policies, and two-factor authentication. Pricing is on request. Trials include 30 days for self-managed systems and seven days’ money-back coverage for managed systems.

Who it is for

It suits businesses in Kenya and East Africa needing telephony, contact-center workflows, and unified messaging. Teams can choose cloud, self-hosted, on-premises, or appliance deployment.

What is good

  • Combines calling, video, messaging, and integrations
  • Visual call-flow design requires no coding
  • Clients span web, desktop, mobile, and Chrome
  • Supports multiple deployment models
  • Offers listed encryption and two-factor authentication

What to know first

  • Pricing is available only on request
  • Self-managed setup requires technical expertise
  • Technical support for self-managed systems is paid
  • Cloud One numbers may require residency proof

Verdict

Cloud One BCS brings business calling, contact-center controls, and several messaging channels into one suite. Its deployment choices and regional focus are useful, but buyers should confirm pricing, support, and phone-number requirements.

Cloud One Business Communication Suite plans and pricing

All plans
Managed BCS Contact Centre Cloud Edition Subscription 1 Year Contract 500 minutes call recording per system · Simultaneous calls ratio 1:1 · 2 call queues and 2 custom IVR prompts at setup · Optional phone numbers cloudone.co · 12 Oct 2026
Self Managed BCS Business Cloud Edition Subscription 1 Year Contract; monthly, quarterly or annual billing options 500 minutes call recording per system · Simultaneous calls ratio 1:4 · Technical expertise required for setup and support · Cloud One phone numbers require country residency proof cloudone.co · 12 Oct 2026
Managed BCS Business Cloud Edition Subscription 1 Year Contract; monthly, quarterly or annual billing options 500 minutes call recording per system · Simultaneous calls ratio 1:4 · 2 call queues and 2 custom IVR prompts at setup · Kenyan residency required for Cloud One phone numbers cloudone.co · 12 Oct 2026
Managed BCS Elite Subscription - User Based 1 Year Contract, renews yearly; quarterly or annual billing options Dedicated single-tenant host · Capacity increases in increments of 10 users · Call recording limited by system data disk capacity · Kenyan residency required for Cloud One phone numbers cloudone.co · 12 Oct 2026
BCS Elite Enterprise Plan Annual License - User Based Annual subscription license, payable 100% in advance; user-based pricing Elite software edition · User-based licensing cloudone.co · 12 Oct 2026

Compared on business phone systems

Business numbers
multiple
Call routing
custom
Desktop and mobile apps
Yes

Best Cloud One Business Communication Suite alternatives

See all 20
Two bars Microsoft Teams Free tier No. 1$0.33/mo8.3 Two bars 3CX Free tier No. 2$25/mo8.2 Two bars PortSIP PBX Free tier No. 3Free8.0 Two bars VitalPBX Free tier No. 4$100/mo7.7 Two bars Freshcaller Free tier No. 5$15/mo7.6 Two bars Zadarma Free tier No. 6$44/mo7.6