Freedom251 › Social Media Archiving Software
CiVQ Social Media Archiving
What CiVQ Social Media Archiving is
CiVQ Social Media Archiving preserves official government social media posts and comments as public records. Connected accounts are captured continuously, including English and Spanish content, with search across both languages. Staff can locate activity by date, keyword, or account, then retrieve complete threads containing posts, comments, and replies in a form suitable for attaching to a records response. CiVQ AI adds meaning-based archive search and can summarize months of activity into a brief. Retention settings can follow a government’s records schedule. The product is aimed at cities and towns, counties, school districts, and special districts. Customers can select hosted service or an owned, self-hosted build with full source-code handover. CiVQ’s pricing page says every package includes an append-only audit trail and tested tenant isolation using Postgres RLS. Bilingual support is included at every tier, and the product page offers a 30-minute walkthrough. The archiving module is individually quoted per government and tenant, with scope and availability confirmed in the quote.
Who it suits
CiVQ suits local governments and districts that must retain and retrieve official social media records. It supports organizations choosing hosted or self-hosted ownership.
What it does well
- Continuously captures connected official accounts
- Searches English and Spanish content
- Retrieves complete threads for records responses
- Offers configurable retention rules
- Includes audit trail and tenant isolation
What to know first
- Pricing is available only by quote
- Supported social platforms are not named for archiving
- Self-hosted deployment requires customer ownership
- Advanced AI features are part of the product offering, not a free plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Social Media Archiving (à la carte module) | Quoted per government; pricing is per tenant. · Individually priced · scope and availability confirmed in quote | On request |
| Essentials | quoted per tenant · Website/CMS · Communications & Alerts · Resident Portal · AI Assistant | On request |
| Operations | quoted per tenant · Everything in Engage · Permits & Licensing · Asset & Work-Order Management · Records/Public Information | On request |
| Engage | quoted per tenant · Everything in Essentials · 311/Service Requests · Payments | On request |
| Operations Pro | quoted per tenant · HR/Personnel · Inventory/Warehouse · Equipment/Asset Management · Fleet + GPS | On request |
| Complete | quoted per tenant · Full module catalog · Multi-site websites · Microsoft Entra SSO · Priority support | On request |
As civq.us lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
CiVQ focuses on continuous, bilingual capture and retrieval for government records work. Its hosted or self-hosted options and configurable retention support different deployment needs, while pricing is individually quoted.
Facts from CiVQ Social Media Archiving's own pages
- Accessibility
- The platform is described as web-based, mobile-responsive, and accessibility-built-in. · civq.us, 15 Oct 2026
- Account connection
- Official government social accounts are connected once before continuous capture begins. · civq.us, 15 Oct 2026
- AI search and summaries
- CiVQ AI can search the archive by meaning and summarize months of activity into a brief. · civq.us, 8 Oct 2026
- AI summaries
- CiVQ AI can summarize months of archived activity into a brief for a records response. · civq.us, 15 Oct 2026
- Audit trail
- All packages include an append-only audit trail and tenant isolation tested with PostgreSQL row-level security. · civq.us, 15 Oct 2026
- Automatic capture
- Posts and comments on connected official accounts are archived continuously. · civq.us, 8 Oct 2026
- Bilingual coverage
- The archive preserves English and Spanish posts and comments side by side. · civq.us, 15 Oct 2026
- Capture
- Posts and comments are captured automatically as activity occurs. · civq.us, 15 Oct 2026
- Complete threads
- Exports include the full thread with the original post, comments, and replies. · civq.us, 15 Oct 2026
- Compliance search
- Records can be searched by date, keyword, or account. · civq.us, 15 Oct 2026
- Customer data
- The privacy policy says government tenants own their data and PBS processes it to provide the service. · civq.us, 15 Oct 2026
- Data migration
- CiVQ says full import of existing records, resident data, and history is included at no cost during onboarding. · civq.us, 15 Oct 2026
- Headquarters
- The maker lists 5048 E Highway 83 Ste 4, Rio Grande City, Texas 78582 as its office address. · civq.us, 15 Oct 2026
- Hosted deployment
- The hosted model is operated, secured, updated, and supported by CiVQ with a predictable annual tenant charge. · civq.us, 15 Oct 2026
- Hosting and ownership
- CiVQ says customers can choose hosted service or an owned, self-hosted build with full source-code handover. · civq.us, 8 Oct 2026
- Identity integration
- Enterprise SSO supports SAML 2.0 and SCIM 2.0 with providers such as Entra ID, Okta, and Google Workspace. · civq.us, 15 Oct 2026
- Independent company corroboration
- Google Play identifies Pragmatic Business Solutions, LLC as a developer and lists a Rio Grande City, Texas address. · play.google.com, 15 Oct 2026
- Intended customers
- The product page identifies cities and towns, counties, school districts, and special districts as its intended customers. · civq.us, 8 Oct 2026
- Legal model
- CiVQ terms state that hosted use is a subscription while the owned model is a source-code license; the platform software remains owned by PBS or its licensors. · civq.us, 15 Oct 2026
- Limit: API documentation
- The opened product and pricing pages describe no public API, SDK, or developer documentation for Social Media Archiving. · civq.us, 15 Oct 2026
- Limit: independent reviews
- Gartner's independently hosted page is for the different CivArchive product by CivAll and reports no reviews, so it does not provide a CiVQ rating. · gartner.com, 15 Oct 2026
- Limit: pricing transparency
- The pricing page gives no dollar amounts; every tier and module requires a quote. · civq.us, 15 Oct 2026
- Maker
- CiVQ is built by Pragmatic Business Solutions, LLC. · civq.us, 15 Oct 2026
- Ownership safeguards
- The owned build is described as having no kill-switch or phone-home behavior. · civq.us, 15 Oct 2026
Where CiVQ Social Media Archiving stands on Freedom251
- Social Media Archiving Software#13 of 38