Bryka

Bryka turns business content into AI agents that answer questions, carry out defined tasks, and capture leads. It is best suited to teams that want customer-facing agents connected to their own workflows. Its advantage is the combination of responses and actions; the free plan’s low message cap and the cost of SMS handoff narrow its appeal for larger deployments.

Overview

Agents can be built from a website crawl, uploaded documents, or connected sources, with support for more than 50 file formats. That flexibility gives a business several ways to ground an agent in its own material. Beyond answering questions, an agent can look up orders, book meetings, create tickets, and call customer APIs through webhooks.

Lead capture is built into the same setup: agents can collect names and email addresses, score intent, and pass leads to a CRM through webhooks. The analytics dashboard logs conversations, highlights gaps, and tracks resolution and leads. These capabilities make Bryka more relevant to teams that want to connect customer conversations to follow-up work than to those seeking only a basic question-and-answer bot.

Key features

Actions, leads, and API access

Action limits rise from five per agent on Hobby to ten on Standard and fifteen on Pro. That progression makes Hobby appropriate for a small, clearly bounded set of tasks, while teams coordinating more workflows may need a higher tier. Standard and above include API access; the developer documentation describes a REST API with streaming chat, webhook events, and a website widget SDK.

Agents can be deployed through a one-line website embed, Slack, WhatsApp, or the API. This is a useful range for web-facing and team workflows, although the stated channel set does not include every messaging platform. Message accounting matters: each chatbot reply to an end user counts toward the monthly allowance, while internal playground tests do not.

SMS and data handling

Bryka Text adds the option to continue a website chat over SMS, with visitor consent, and let a teammate take over the same conversation by text. It costs extra on top of a paid plan. Bryka says carrier SMS is used for owner alerts and human handoff, not for in-widget chat. Its consent setup uses a registered A2P 10DLC Customer Care campaign, leaves opt-in unchecked by default, and includes STOP/HELP instructions in each message.

Bryka says traffic uses TLS 1.2 or higher, stored customer data is encrypted with AES-256 using AWS-managed keys, workspace content is logically isolated, and customer data is not used to train models. These are relevant safeguards for businesses considering customer conversations, though they do not replace an assessment against a company's own security requirements.

Pricing

The free plan costs nothing and includes one chatbot with 50 messages per month. That is enough for a small trial, but the cap can be reached quickly once a bot answers real customer questions. Replies, rather than conversations, consume the allowance.

Hobby costs $384 a year, equivalent to $32/mo when billed annually. It includes one chatbot, 500 messages per month, two team members, and five actions per agent. This is the entry paid tier for a small team with modest volume and a limited set of tasks.

Standard costs $1,440 a year, equivalent to $120/mo when billed annually. It raises the allowance to 4,000 messages per month, allows three team members and ten actions per agent, and adds API access and priority support. It is the more suitable choice when a business needs API integration or has outgrown Hobby’s message cap.

Pro costs $4,800 a year, equivalent to $400/mo when billed annually. It includes 15,000 messages per month, five team members, 15 actions per agent, API access, custom branding, white-label options, SSO, and priority support. The higher price is most defensible for teams that need those deployment and identity features as well as more volume.

Agency costs $9,590 a year. It includes unlimited chatbots and team members, 50,000 monthly messages, ten client workspaces, and 50,000 messages per client per month, plus API access, custom branding, white-label options, SSO, and priority support. Its workspace and bot allowances make it the plan aimed at multi-client operations rather than a single business deployment.

Two paid add-ons are available: removing the Powered by Bryka badge costs $15 a month on any paid plan, and Bryka Text costs $49 a month on any paid plan. The latter is the relevant extra for SMS continuation and human handoff; neither add-on is included in the free plan.

Platforms

Bryka is available on the web and through an API. Its listed deployment routes include a website embed, Slack, and WhatsApp. The API makes it possible to connect agent functionality to a custom application, while the embed provides a direct website option.

Who it's for

Bryka suits businesses that have useful website or document content and want an agent to answer from it, perform a defined set of actions, or qualify and route leads. It is also a plausible fit for agencies managing multiple client workspaces, provided the Agency plan’s annual price and quotas match their workload. It is less compelling for a business that only needs a simple bot at very low volume, or one that requires SMS handoff without an added monthly charge.

Pros and cons

• Pros: Multiple training inputs and support for more than 50 file formats give teams flexibility in grounding agents in business content.
• Pros: Webhook actions and lead routing connect answers to operational tasks and CRM follow-up.
• Pros: Analytics track conversations, resolution, leads, and gaps, supporting ongoing review of agent performance.
• Cons: The free allowance is only 50 end-user replies per month, so it is a limited option for ongoing customer service.
• Cons: Message caps, team seats, and actions are tiered; expanding usage can mean moving to a substantially more expensive annual plan.
• Cons: SMS continuation and human handoff require a $49 a month add-on on a paid plan.

Alternatives

Crisp is worth considering for teams that want a free plan with two seats, 100 customer profiles, and unlimited conversations; its free tier has no AI credits.

Jack The Butler is a free, open-source alternative for buyers who prefer self-hosting and accept that hosting and AI API usage may cost extra.

AthenaText is another web-and-API option with a free plan, though that tier has zero credits and no AI replies.

Clickatell SMS API may suit teams focused on SMS via API, with pay-as-you-go outgoing messages priced by destination and message type.

ConvoCore offers a free tier with 500 monthly credits, estimated at about 182 messages, and a web widget; consider it if that credit-based entry point better matches your needs.

eesel AI for SMS is an alternative for buyers who prefer per-conversation SMS usage pricing, with no platform fee on that usage plan.

Evoriqa SMS AI Chatbot has a free tier with one chatbot, 50 messages per month, one knowledge source, and one user, making it another small-scale entry option.

Gupshup is another messaging option, with a standard 0.001 USD per-message fee and WhatsApp fees billed at actuals.

For a broader selection, browse SMS Chatbot Software.

Verdict

Bryka is a strong fit for businesses that want one agent to answer from company content, trigger defined actions, and capture or route leads. Its practical strengths are workflow connections and a range of deployment routes; the main reasons to look elsewhere are the small free allowance, annual commitment on paid tiers, and extra cost for SMS handoff. Choose it when those integrated workflows matter more than keeping the entry price low.