Blooper

What Blooper is

Blooper is a web app for building service blueprints that show how a customer experience takes shape across touchpoints. Each blueprint is organized into five layers: Physical Evidence, Customer Actions, Frontstage, Backstage, and Support Processes. This layout connects what customers encounter with the actions and processes involved in delivering the service. Team members can be invited to work together on blueprints in real time, and users can share their work with stakeholders instantly. Completed blueprints can be exported as PNG images or JSON files. The PNG option provides an image version, while JSON offers a file format. The exports are described as suitable for presentations and documentation, giving teams ways to carry their blueprint work into those materials. Blooper is available on the web and is listed with a free plan. Its stated capabilities center on mapping service experiences, collaborating on blueprints, sharing them with stakeholders, and exporting the results.

Who it suits

Blooper suits teams that need to map a customer experience across touchpoints using defined service layers. It may also fit teams that want to collaborate in real time and share or export blueprints for presentations and documentation.

Getting started

1. Open https://blooper.pro/ in a web browser.
2. Create a service blueprint with the five listed layers.
3. Invite team members to collaborate in real time.
4. Share the blueprint with stakeholders or export it as PNG or JSON.

Verdict

Choose Blooper if you need a web-based service blueprint tool with real-time collaboration, stakeholder sharing, and PNG or JSON exports. Its free plan may suit teams seeking these listed capabilities without a stated price. Look elsewhere if you need a platform beyond the web.