Black Belt CRM

What Black Belt CRM is

Black Belt CRM is web-based software for businesses that manage recurring memberships, including martial arts schools, gyms, dance studios, swim programs, cheer and gymnastics, music tuition, and after-school care. It covers membership billing, attendance tracking, belt progression, and retention reporting. Reports include cohort retention curves, cancellation tenure, churn rates, lifetime value, and flags for members at risk in their first 90 days. Family accounts can combine multiple contacts, members, and billing lines with a consolidated statement. Billing schedules range from one-time and daily to yearly or attendance-based. Card and ACH payments use a merchant account opened through Black Belt CRM and its integrated gateway. The company supports CSV transfer, not an integration marketplace. Staff access can be assigned by security level and Location; logins are recorded, and access can be blocked by IP address or country. Payment providers hold card numbers, while the CRM keeps card type, last four digits, and charge history. Plans start at $39 a month, with a 30-day trial. There is no free plan, branded mobile app, or student portal.

Who it suits

Black Belt CRM suits recurring-membership businesses such as gyms, studios, and tuition programs. Its billing schedules and family accounts may be useful for organizations handling varied payment cycles and household memberships.

Limits

The Starter plan supports up to 25 members for $39 a month; higher tiers raise the member limit, with Enterprise covering 1,001+ members without a ceiling. The service has no student portal or branded mobile app, and its member portal is being rebuilt.

Getting started

1. Open the Black Belt CRM website
2. Start the 30-day trial or select a paid plan
3. Choose a member-volume plan from Starter through Enterprise
4. Open a merchant account through Black Belt CRM for card or ACH payments
5. Import or transfer data using CSV when needed
6. Configure staff security levels and Location access

Verdict

Black Belt CRM focuses on recurring memberships, with billing, attendance, family accounts, and retention reporting. Before choosing it, consider the lack of a branded mobile app and student portal, and whether its payment gateway and CSV transfer approach fit your operation.