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Avaya Aura Private Cloud
What Avaya Aura Private Cloud is
Avaya Aura Private Cloud is a dedicated cloud communications service for employee communication and collaboration. It runs on a dedicated Microsoft Azure instance and combines cloud telephony and call control, voicemail, instant messaging, team engagement, conferencing, mobility and emergency calling. The listed offer also includes business calling, custom routing, multiple business numbers, an auto attendant, voicemail transcription, inbound and outbound calling, IVR building and call recording. Teams can use messaging and video meetings, while contact-centre operations include workforce management, demand forecasting, skills-based scheduling and intraday management. Desktop and mobile apps are available, and the listed platforms include Android, iOS, macOS, web and Windows. Avaya describes a hybrid approach for combining on-premises and cloud solutions without interrupting operations. Customers can administer and customize services through the Avaya Admin Portal. Teams direct routing can connect Aura Private Cloud and Teams, but requires an appropriate Microsoft license and customer configuration. Avaya identifies large enterprises and government entities with dispersed workforces and complex environments as intended customers. The service is paid, with pricing on request; a listed starting price is 48 /user/mo.
Who it suits
It is aimed at large enterprises and government entities with dispersed workforces or complex environments. It may suit organizations looking for cloud communications alongside contact-centre workforce tools.
What it does well
- Runs on a dedicated Microsoft Azure instance.
- Includes calling, messaging and video meetings.
- Offers workforce management and scheduling tools.
- Admin Portal supports self-service customization.
- Lists Android, iOS, macOS, web and Windows.
What to know first
- No free plan is listed.
- Pricing is available on request.
- Teams routing requires a suitable Microsoft license and configuration.
Limits
The listed plan includes 20 users, while pricing details are provided by contacting Avaya. Teams direct routing requires a suitable Microsoft license and customer configuration, and does not support multitenancy, on-premises or third-party directory services, or 911inform integration for Teams users.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Avaya Aura Private Cloud | Dedicated Microsoft Azure instance · pay-per-user model · enterprise and government focus · unlimited user scalability stated | On request |
As avaya.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Avaya Aura Private Cloud website.
- Contact Avaya’s sales team for product inquiries and pricing.
- Choose the paid offer; the listed plan includes 20 users.
- Use the service through its desktop and mobile apps or listed Windows, macOS, web, iOS, Android, and API platforms.
- For Teams direct routing, obtain an appropriate Microsoft license and configure Teams.
Verdict
Avaya Aura Private Cloud combines employee communications with contact-centre planning features and supports a hybrid deployment approach. Prospective customers should confirm the Teams requirements and request pricing details.
Questions
Is there a free plan?
No. Avaya Aura Private Cloud is a paid service.
How is it priced?
Pricing is on request. The listed starting price is 48 /user/mo, and the plan lists 20 included users.
Which platforms are listed?
Android, API, iOS, macOS, web, and Windows are listed. Desktop and mobile apps are available.
Can it connect with Microsoft Teams?
Teams direct routing enables calls between Aura Private Cloud and Teams. Customers need an appropriate Microsoft license and must configure Teams.
Which Teams integration limits are stated?
The documentation excludes multitenancy, on-premises or third-party directory services, and 911inform integration for Teams users.
Who is the service intended for?
Avaya identifies large enterprises and government entities with dispersed workforces and complex environments as intended customers.
Facts from Avaya Aura Private Cloud's own pages
- Administration
- The Avaya Admin Portal provides self-service control and customization of communication services. · avaya.com, 15 Oct 2026
- API availability
- Avaya publishes Web Telephony REST Services and an Avaya Aura Private Cloud Admin Portal Web Services API. · avaya.com, 15 Oct 2026
- APIs
- Avaya lists Web Telephony REST Services and an Admin Portal Web Services API for Avaya Aura Private Cloud. · avaya.com, 7 Oct 2026
- Call routing
- custom · avaya.com, 22 Sept 2026
- Cloud hosting
- The service runs on a dedicated Microsoft Azure instance. · avaya.com, 15 Oct 2026
- Communications
- Features include cloud telephony and call control, voicemail, instant messaging, team engagement, conferencing, mobility, and emergency calling. · avaya.com, 7 Oct 2026
- Company founded
- G2 lists Avaya as serving customers since 2000. · g2.com, 15 Oct 2026
- Company headquarters
- LinkedIn lists Morristown, New Jersey as Avaya headquarters. · linkedin.com, 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Avaya LLC. · crunchbase.com, 15 Oct 2026
- Company size
- LinkedIn lists Avaya in the 5,001–10,000 employee range. · linkedin.com, 15 Oct 2026
- Compliance
- Avaya lists PCI DSS, HIPAA, GDPR, ISO 27001, ISO 27017 and ISO 27018 requirements or certifications for the private-cloud offer. · support.avaya.com, 15 Oct 2026
- Conferencing
- Team engagement, video meetings and conferencing are supported. · avaya.com, 15 Oct 2026
- Desktop and mobile apps
- Yes · avaya.com, 22 Sept 2026
- Developer documentation
- Avaya provides SDK documentation archives, release notes, Swagger-based API references and support forums. · avaya.com, 15 Oct 2026
- Documentation depth
- The documentation portal includes deployment, administration, device, security, support and client materials for the private-cloud solution. · documentation.avaya.com, 15 Oct 2026
- Endpoint requirement
- Avaya phones or terminals must support SIP and TLS 1.2 to connect. · support.avaya.com, 15 Oct 2026
- Gateway installation
- H.248 gateways at remote customer premises must be installed by Avaya or an authorized partner with on-site support. · support.avaya.com, 15 Oct 2026
- Hardware limitation
- Gateways and SIP phones are excluded from the cloud solution and on-premises equipment, installation and firmware work must be purchased separately. · support.avaya.com, 15 Oct 2026
- Headquarters
- Morristown, New Jersey, USA · avaya.com, 28 Sept 2026
- Hosting
- The service runs on a dedicated instance of Microsoft Azure. · avaya.com, 7 Oct 2026
- Hybrid deployment
- Avaya describes a hybrid model that combines cloud services with existing on-premises systems. · avaya.com, 15 Oct 2026
- Integration limit
- The Teams direct routing documentation states that multitenancy, on-premises or third-party directory services, and 911inform integration for Teams users are not supported. · support.avaya.com, 7 Oct 2026
- Limit: digital and cloud gaps
- Reviewers call for easier integrations, additional digital channels and stronger cloud capabilities. · tr-web.stage.trustradius.com, 15 Oct 2026
- Limit: iOS background calling
- An App Store reviewer reports that calls and notifications may fail when Avaya Workplace is backgrounded or the phone is locked. · apps.apple.com, 15 Oct 2026
Where Avaya Aura Private Cloud stands on Freedom251
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