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SmartConnect Hosted PBX
What SmartConnect Hosted PBX is
SmartConnect Hosted PBX is a cloud phone system from a provider based in Wheelers Hill, Victoria, Australia. It connects business phones over the internet and supplies traditional phone-system functions without expensive hardware. The service supports web, Windows, macOS, Linux, iOS and Android, with desktop and mobile apps. Each account includes one user and one direct in-dial number; additional numbers cost extra. Call features include auto attendant, hunt groups, forwarding, voicemail to email, IVR, recording and advanced queues. Calls between extensions on one account are free. A self-managed portal provides real-time usage monitoring, reports and account changes. SmartConnect UC combines voice, video conferencing and instant messaging with file transfers and screen sharing, and integrates with Outlook, Dynamics and Salesforce. Existing numbers, including 1300 and 1800 numbers, can be transferred for charges. Plans range from Essentials at $15 a month to UC Premium at A$40 a month, billed per user monthly ex GST. Account setup starts at 100.00 AUD once-off.
Who it suits
It suits businesses from small companies to large corporations needing hosted calling across desktop and mobile platforms. Organizations wanting UC collaboration or number porting can also consider it.
What it does well
- Supports web, desktop and mobile platforms
- Includes auto attendant and advanced call routing
- Portal provides real-time usage reports
- UC combines voice, video and messaging
- Existing 1300 and 1800 numbers can transfer
What to know first
- Only one user included per account
- Additional numbers cost extra
- Vendor hardware from other suppliers is unsupported
- Unrelated issue reports may incur a $90 minimum
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | per user per month ex GST · Local & national calls 9c per call · Mobile calls 15c per min | $15 a month |
| Unlimited | per user per month ex GST · Local & national calls FREE · Mobile calls FREE · Unlimited 1300 calls | $30 a month |
| Premium | per user per month ex GST · Local & national calls FREE · Mobile calls FREE · Includes call queue, call recording, interactive menus, voicemail, call parking and line hunting | $35 a month |
| Account setup | once-off; from $100 per account · Setup cost per account | A$100, paid once |
| UC Essentials | per user per month ex GST · Local & national calls 9c per call · Mobile calls 15c per min · Includes SmartConnect UC with Cisco Webex | A$25 a month |
| UC Unlimited | per user per month ex GST · Local & national calls FREE · Mobile calls FREE · Unlimited 1300 calls | A$35 a month |
| UC Premium | per user per month ex GST · Local & national calls FREE · Mobile calls FREE · Includes call queue, call recording, interactive menus, voicemail, call parking and line hunting | A$40 a month |
As hostedpbx.com.au lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
SmartConnect Hosted PBX combines hosted calling, routing, reporting and unified communications across major platforms. Costs vary by plan, usage and setup, while hardware and support conditions require attention.
Facts from SmartConnect Hosted PBX's own pages
- Auto attendant
- Yes · hostedpbx.com.au, 22 Sept 2026
- Business numbers
- multiple · hostedpbx.com.au, 22 Sept 2026
- Call handling
- Features include auto attendant, hunt groups, call forwarding, voicemail to email, IVR, call recording and advanced call queues. · hostedpbx.com.au, 12 Oct 2026
- Call routing
- advanced · hostedpbx.com.au, 22 Sept 2026
- Compliance
- The company says Alltel is a Telecommunications Industry Ombudsman member and complies with the Telecommunications Consumer Protections framework. · hostedpbx.com.au, 12 Oct 2026
- Desktop and mobile apps
- Yes · hostedpbx.com.au, 22 Sept 2026
- Free plan
- No · hostedpbx.com.au, 22 Sept 2026
- Hardware support
- Hardware purchased from the vendor is pre-configured for its network, while it says it does not support hardware bought from other vendors. · hostedpbx.com.au, 12 Oct 2026
- Headquarters
- Wheelers Hill, Victoria, Australia · hostedpbx.com.au, 28 Sept 2026
- Included number
- Each Hosted PBX account includes one direct in-dial (DID) number, with additional numbers available at a cost. · hostedpbx.com.au, 12 Oct 2026
- Included users
- 1 · hostedpbx.com.au, 22 Sept 2026
- Intended customers
- The vendor describes its hosted PBX systems as suited to businesses from small businesses to large corporations. · hostedpbx.com.au, 12 Oct 2026
- Internal calls
- Calls between extensions on an account are free. · hostedpbx.com.au, 12 Oct 2026
- Number porting
- Existing numbers, including 1300 and 1800 numbers, can be transferred to the service; charges apply. · hostedpbx.com.au, 12 Oct 2026
- Setup and scaling
- The vendor says users can plug in IP phones without complex configuration and add or remove lines and features at any time. · hostedpbx.com.au, 12 Oct 2026
- Softphone platforms
- Cisco Webex mobile apps are available for iOS and Android, and desktop apps for Mac, PC and Linux. · hostedpbx.com.au, 12 Oct 2026
- Support fee
- For a reported issue found unrelated to its service, the vendor may charge $45 per 15 minutes or part thereof, with a 30-minute minimum ($90). · hostedpbx.com.au, 12 Oct 2026
- UC integrations
- The unified communications platform supports integration with Outlook, Dynamics and Salesforce. · hostedpbx.com.au, 12 Oct 2026
- Unified communications
- SmartConnect UC combines voice calls, video conferencing and instant messaging in a single platform, with collaboration features such as file transfers and screen sharing. · hostedpbx.com.au, 12 Oct 2026
- User portal
- The self-managed online portal lets customers monitor usage, generate reports and make account changes in real time. · hostedpbx.com.au, 12 Oct 2026
- What it does
- The cloud-hosted phone system connects business phones over the internet and provides traditional phone-system functions without expensive hardware. · hostedpbx.com.au, 12 Oct 2026
Where SmartConnect Hosted PBX stands on Freedom251
- Business Phone Systems#135 of 167