SmartConnect Hosted PBX is a cloud phone system from a provider based in Wheelers Hill, Victoria, Australia. It connects business phones over the internet and supplies traditional phone-system functions without expensive hardware. The service supports web, Windows, macOS, Linux, iOS and Android, with desktop and mobile apps. Each account includes one user and one direct in-dial number; additional numbers cost extra. Call features include auto attendant, hunt groups, forwarding, voicemail to email, IVR, recording and advanced queues. Calls between extensions on one account are free. A self-managed portal provides real-time usage monitoring, reports and account changes. SmartConnect UC combines voice, video conferencing and instant messaging with file transfers and screen sharing, and integrates with Outlook, Dynamics and Salesforce. Existing numbers, including 1300 and 1800 numbers, can be transferred for charges. Plans range from Essentials at 15.00 USD per month to UC Premium at 40.00 AUD per month, billed per user monthly ex GST. Account setup starts at 100.00 AUD once-off.
Who it is for
It suits businesses from small companies to large corporations needing hosted calling across desktop and mobile platforms. Organizations wanting UC collaboration or number porting can also consider it.
What is good
- Supports web, desktop and mobile platforms
- Includes auto attendant and advanced call routing
- Portal provides real-time usage reports
- UC combines voice, video and messaging
- Existing 1300 and 1800 numbers can transfer
What to know first
- Only one user included per account
- Additional numbers cost extra
- Vendor hardware from other suppliers is unsupported
- Unrelated issue reports may incur a $90 minimum
Verdict
SmartConnect Hosted PBX combines hosted calling, routing, reporting and unified communications across major platforms. Costs vary by plan, usage and setup, while hardware and support conditions require attention.
SmartConnect Hosted PBX plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Included users
- 1 users
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- advanced
- Desktop and mobile apps
- Yes
