Freedom251 › Sales Gamification Software
Arcade
What Arcade is
Arcade is AI coaching and readiness software for multi-location frontline teams, available through Android, iOS, web, and API access. Its Pathways combine lessons, roleplays, and certifications for onboarding, product launches, policy updates, and similar work. Reps can practice voice or text roleplays generated from source material and receive AI scoring and feedback. The AI Manager Co-Pilot listens to live in-person manager-rep conversations, suggests coaching prompts, scores the coaching, and writes a summary. Arcade can turn a promo brief, sales playbook, or policy PDF into an editable draft Pathway in under five minutes. Integrations include Workday, UKG, ADP, Slack, Microsoft Teams, Snowflake, and Looker. SAML/OIDC SSO and SCIM provisioning support listed identity providers. Customer content is encrypted, and Arcade says source material is not used to train base models. The public base plan costs $3,000 a month with 3,000 AI Credits/Minutes; pricing scales with usage.
Who it suits
Arcade suits multi-location organizations in specialty retail, automotive, home services, hospitality, and education. It is designed for frontline representatives, managers, and teams coordinating readiness content.
What it does well
- Combines lessons, roleplays, and certifications
- AI scores practice and manager coaching
- Creates editable Pathway drafts quickly
- Integrates workforce, messaging, and BI tools
- Includes SSO and SCIM provisioning
What to know first
- No free plan
- Public base plan costs 3000.00 USD monthly
- SOC 2 Type II is still pending
- Usage pricing scales as teams grow
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Public base plan | 3,000 AI Credits/Minutes; pricing scales with usage as teams grow | $3,000 a month |
As arcade.co lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Arcade brings AI practice, manager coaching, and readiness content into one system for distributed frontline teams. Its integrations and onboarding support are extensive, but the paid, usage-scaled model and pending SOC 2 Type II status matter to buyers.
Facts from Arcade's own pages
- AI roleplay
- Reps can practice on-demand voice or text roleplays generated from source material, with AI scoring and feedback. · arcade.co, 8 Oct 2026
- Compliance
- The implementation page says SOC 2 Type II is pending, with an audit in progress and a Q3 2026 target; SIG-Lite is available today. · arcade.co, 8 Oct 2026
- Content creation
- Arcade can turn a promo brief, sales playbook, or policy PDF into a draft Pathway in under five minutes; generated content is reviewable and editable before publishing. · arcade.co, 8 Oct 2026
- Customer data terms
- Arcade says it signs a DPA with every customer and that its standard DPA includes GDPR-aligned terms, CCPA-aligned terms, and Standard Contractual Clauses. · arcade.co, 8 Oct 2026
- Headquarters
- Dallas, Texas, United States · arcade.co, 28 Sept 2026
- Identity
- The implementation page lists SAML/OIDC SSO and SCIM provisioning, including support for Okta, Azure AD, Google Workspace, and Ping. · arcade.co, 8 Oct 2026
- Integrations
- Arcade lists Workday, UKG, and ADP for roster and hierarchy data, Slack and Microsoft Teams for notifications, and Snowflake and Looker for BI. · arcade.co, 8 Oct 2026
- Intended customers
- The listed industries include specialty retail, automotive retail and service, home services, hospitality, and education. · arcade.co, 8 Oct 2026
- Manager coaching
- The AI Manager Co-Pilot listens to live in-person manager-rep conversations, suggests coaching prompts, scores the coaching, and writes a summary. · arcade.co, 8 Oct 2026
- Onboarding and support
- Arcade lists a named customer success lead, weekly check-ins for the first 30 days, review of the first three Pathways, and a Slack or Teams channel with its team. · arcade.co, 8 Oct 2026
- Pathways
- A Pathway can combine lessons, role plays, and certifications for work such as product launches, policy updates, and onboarding. · arcade.co, 8 Oct 2026
- Security
- Customer content is encrypted at rest with AES-256 and in transit with TLS 1.2+; the page says customer source material is never used to train base models. · arcade.co, 8 Oct 2026
- What it does
- Arcade is AI coaching and readiness software for multi-location frontline teams. · arcade.co, 8 Oct 2026
Where Arcade stands on Freedom251
- Sales Gamification Software#18 of 42