AnswerIt is a web-based service that uses AI to draft personalized replies to customer reviews. Paste a review and receive a suggested response in seconds. A business profile set up once gives the drafts context about the business’s tone, industry, and goals. Users can adjust a draft to be shorter, longer, or more direct, or provide their own instruction. The service lists Google, Yelp, TripAdvisor, Facebook, and Airbnb as review platforms it works with. Its examples include restaurants, hotels, retail businesses, gyms, salons, and dental practices. AnswerIt uses OpenAI GPT-4o to generate replies, sending review text and business context to OpenAI. Generated text is a suggestion: users are responsible for reviewing and editing it before publishing, and the service does not publish automatically. AnswerIt stores pasted review text and generated responses, and says it does not sell personal data or use it for advertising. Its Free plan is free and allows 5 responses per month, with all quick actions. Pro costs 9.00 USD per month, billed monthly, and includes unlimited responses, all refinement tools, and priority support.
Who it is for
AnswerIt suits businesses that respond to customer reviews and want drafts shaped by their business profile. Its examples include restaurants, hotels, retail businesses, gyms, salons, and dental practices; users need to review and edit replies before publishing.
What is good
- Creates suggested replies from pasted review text in seconds.
- Business profiles guide tone, industry, and goals.
- Offers controls to shorten, lengthen, or make replies more direct.
- Works with Google, Yelp, TripAdvisor, Facebook, and Airbnb reviews.
- Pro includes unlimited responses and all refinement tools.
What to know first
- The Free plan is limited to 5 responses per month.
- The service is web-based.
- Replies are not published automatically and require user review and editing.
Verdict
Choose AnswerIt if you want AI generated review reply drafts informed by a business profile, with a free plan for up to 5 responses per month. Look elsewhere if you need automatic publishing; every suggested reply must be reviewed and edited by the user before publication.
Get started with AnswerIt
- Visit the AnswerIt website.
- Set a business profile with the business’s tone, industry, and goals.
- Paste a customer review from a supported review platform.
- Use a quick action or provide an instruction to refine the draft.
- Review and edit the suggested reply before publishing.
What the free plan stops at
The Free plan is free and allows 5 responses per month. It includes all quick actions; Pro costs 9.00 USD per month, billed monthly, and adds unlimited responses, all refinement tools, and priority support.
Questions about AnswerIt
What does AnswerIt cost?
The Free plan is free. Pro costs 9.00 USD per month, billed monthly.
How many replies can I generate for free?
The Free plan includes 5 responses per month and all quick actions.
Which review platforms does AnswerIt work with?
The site lists Google, Yelp, TripAdvisor, Facebook, and Airbnb.
Does AnswerIt publish replies automatically?
No. Replies are suggestions, and users are responsible for reviewing and editing them before publishing.
What happens to review text submitted for a reply?
Review text and business context are sent to OpenAI for generation using GPT-4o. AnswerIt stores pasted review text and generated responses, and says it does not sell personal data or use it for advertising.
Which plan includes priority support?
Priority support is included with Pro, which costs 9.00 USD per month, billed monthly.
AnswerIt plans and pricing
All plansCompared on AI review response generators
- Free plan
- Yes
- Paid from
- $9/mo
- Review sources
- both
- Tone controls
- Yes
- Custom response rules
- Yes
- Automatic publishing
- No
