Active Portal is a resident self-service portal and mobile app for managing social housing tenancies. Residents can register without back-office intervention, use multi-factor authentication, view tenancy charges, sub-accounts and statements, and make rent or ad-hoc payments. They can also set up or manage Direct Debits through payment-provider integrations. The portal supports property issue diagnosis and repair appointment scheduling for residents and staff; the maker says appointments take an average of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, use two-way messaging and configurable forms, access documents through electronic document management integrations, and sign digitally through solutions such as DocuSign. The maker says it connects in real time with housing management systems, CRMs, document systems, payment providers and schedulers. A content management system lets organisations configure journeys, branding and business rules, including multi-entity dual-branding. Active Portal runs on Android, iOS and the web. Pricing is on request.
Who it is for
It is intended for social housing residents handling tenancy tasks and the housing organisations that serve them. Active Housing says it builds resident portals and repairs diagnostics for UK housing associations, local authorities and ALMOs.
What is good
- Self-registration does not require back-office intervention.
- Residents can view tenancy finances and make payments.
- Supports repair diagnosis and appointment scheduling.
- Residents can report and update anti-social behaviour cases.
- Organisations can configure journeys, branding and business rules.
What to know first
- Pricing is available on request, not listed.
- It is designed for social housing tenancy management.
Verdict
Active Portal combines resident tenancy tasks with configurable communication, repairs and document workflows. Organisations considering it will need to request pricing and product information.
Active Portal plans and pricing
All plansCompared on tenant portal software
- Maintenance requests
- Yes
- Online rent payments
- Yes
- Resident messaging
- Yes
- Document sharing
- Yes
- Mobile access
- native
- Property integrations
- Yes
