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Active Portal
What Active Portal is
Active Portal is a resident self-service portal and mobile app for managing social housing tenancies. Residents can register without back-office intervention, use multi-factor authentication, view tenancy charges, sub-accounts and statements, and make rent or ad-hoc payments. They can also set up or manage Direct Debits through payment-provider integrations. The portal supports property issue diagnosis and repair appointment scheduling for residents and staff; the maker says appointments take an average of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, use two-way messaging and configurable forms, access documents through electronic document management integrations, and sign digitally through solutions such as DocuSign. The maker says it connects in real time with housing management systems, CRMs, document systems, payment providers and schedulers. A content management system lets organisations configure journeys, branding and business rules, including multi-entity dual-branding. Active Portal runs on Android, iOS and the web. Pricing is on request.
Who it suits
It is intended for social housing residents handling tenancy tasks and the housing organisations that serve them. Active Housing says it builds resident portals and repairs diagnostics for UK housing associations, local authorities and ALMOs.
What it does well
- Self-registration does not require back-office intervention.
- Residents can view tenancy finances and make payments.
- Supports repair diagnosis and appointment scheduling.
- Residents can report and update anti-social behaviour cases.
- Organisations can configure journeys, branding and business rules.
What to know first
- Pricing is available on request, not listed.
- It is designed for social housing tenancy management.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Active Portal | Contact the team for product information | On request |
As activehousing.co.uk lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Active Housing website and contact the team for product information.
- Discuss the paid Active Portal plan and pricing with the provider.
- Use the web portal or native Android and iOS apps.
- Connect relevant housing management, CRM, document, payment, or scheduler systems.
Verdict
Active Portal combines resident tenancy tasks with configurable communication, repairs and document workflows. Organisations considering it will need to request pricing and product information.
Questions
How much does Active Portal cost?
Pricing is on request. The Active Portal plan directs prospective customers to contact the team for product information.
What platforms does Active Portal support?
It is available on Android, iOS, and the web.
Who is Active Portal for?
Active Housing says it builds resident portals and repairs diagnostics for UK housing associations, local authorities, and ALMOs.
Can residents pay rent through the portal?
Yes. Residents can make rent and ad-hoc payments and set up or manage Direct Debits through payment-provider integrations.
What systems does it integrate with?
The maker says it connects in real time with housing management systems, CRMs, electronic document systems, payment providers, and schedulers.
What security certifications are displayed?
The maker’s site displays ISO 27001 and Cyber Essentials certifications.
Facts from Active Portal's own pages
- ASB cases
- Residents can report anti-social behaviour and monitor or update open cases. · activehousing.co.uk, 4 Oct 2026
- Audience
- Active Housing says it builds resident portals and repairs diagnostics for UK housing associations, local authorities and ALMOs. · activehousing.co.uk, 4 Oct 2026
- Company history
- Active Housing says it was established in 1998, launched its portal product in 2019 and was acquired by Plentific in 2023. · activehousing.co.uk, 4 Oct 2026
- Configuration
- A content management system lets the organisation configure resident journeys, branding and business rules, including multi-entity dual-branding. · activehousing.co.uk, 4 Oct 2026
- Documents and e-signatures
- The portal connects with electronic document management systems for resident document access and supports digital signing through solutions such as DocuSign. · activehousing.co.uk, 4 Oct 2026
- Headquarters
- Warrington, United Kingdom; London, United Kingdom · activehousing.co.uk, 28 Sept 2026
- Integrations
- The maker says the portal connects in real time with housing management systems, CRMs, electronic document systems, payment providers and schedulers. · activehousing.co.uk, 4 Oct 2026
- Messaging
- The portal includes two-way messaging and configurable forms for tenant-landlord communication. · activehousing.co.uk, 4 Oct 2026
- Payments
- Residents can make rent and ad-hoc payments and set up or manage Direct Debits through payment-provider integrations. · activehousing.co.uk, 4 Oct 2026
- Purpose
- Active Portal is a resident self-service portal and mobile app designed to help residents manage their social housing tenancy. · activehousing.co.uk, 4 Oct 2026
- Repairs
- Residents and staff can diagnose property issues and schedule repair appointments, which the page says take an average of 99 seconds. · activehousing.co.uk, 4 Oct 2026
- Security
- The maker’s site displays ISO 27001 and Cyber Essentials certifications. · activehousing.co.uk, 4 Oct 2026
- Self-registration and MFA
- Residents can register without back-office intervention and use multi-factor authentication. · activehousing.co.uk, 4 Oct 2026
- Support and roadmap
- The portal has a dedicated development team, a published product roadmap and a contact team for product enquiries. · activehousing.co.uk, 4 Oct 2026
- Tenancy accounts
- The portal provides a real-time view of tenancy finances, including charge breakdowns, sub-accounts and statements. · activehousing.co.uk, 4 Oct 2026
Where Active Portal stands on Freedom251
- Tenant Portal Software#7 of 24