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Clear out junk files and repair common Windows errorsFree Scan →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Repair Windows errors before they cause bigger problemsFix Now →If your VMware partner can no longer renew your license or provide support, contact Broadcom Sales or your Broadcom Account Manager for a renewal quote, or ask an authorized Broadcom partner or distributor in your region to confirm it can quote your specific product and contract. Before you switch channels, gather your contract and entitlement details, check your Broadcom portal access, and confirm how any gap in support will be handled. Broadcom’s published guidance does not promise automatic partner transfer or retroactive support.
Start with your contract and entitlement details
Gather the information a sales channel or Customer Care may need to identify the account and contract:
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- Your current contract or renewal confirmation, if available.
- The VMware product and version, and the contract end date.
- Your Site ID and any license or entitlement identifiers, such as a license key where that licensing model applies.
The Site ID is included in the Electronic Software Delivery email. If you cannot locate a Site ID for a legacy VMware order or contract, Broadcom’s Site ID guidance says to contact Customer Care with contract or license-key details.
Request a renewal quote through a commercial channel
Broadcom says customers can renew expired licenses or purchase licenses through Broadcom Sales or an Account Manager, and can also buy through authorized partners or distributors in their region. Start with the commercial channel that can quote your specific product, geography, and contract—not Technical Support.
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- Massive Expansion: Equipped with a USB C PD-IN charging port, 2 USB-A data ports, 2 HDMI ports, an Ethernet port, and a microSD/SD card reader, giving you an incredible range of functions—all from a single USB-C port.
- Dual HDMI Display: Stream or mirror content to a single device in stunning 4K@60Hz, or hook up two displays to both HDMI ports in 4K@30Hz. Note: For macOS, the display on both external monitors will be identical.
- Power Delivery Compatible: Compatible with USB-C Power Delivery to provide high-speed pass-through charging up to 85W. Please note: 100W PD wall charger and USB-C to C cable required.
- Compatibility: Supports USB-C, USB4, and Thunderbolt connections. Compatible with Windows 10 and 11, ChromeOS, and laptops equipped with DP Alt Mode and Power Delivery. Note: This device is not compatible with Linux.
- Ask Broadcom Sales or your Account Manager for a support contract renewal quote. Broadcom’s purchase and renewal guidance describes these routes for buying products, renewing expired licenses, and subscribing to services.
- If you want a different reseller, use Broadcom’s Partner Locator to find a regional channel, then ask the prospective authorized partner or distributor to verify that it handles your VMware product and can quote your existing contract.
- Ask the channel to clarify what happens to the current contract, any existing quote, and support coverage if the renewal is placed through it. Broadcom’s public guidance does not establish a universal process for transferring a partner relationship or moving a quote between resellers.
For expired VMware contracts, Broadcom says to request a support contract renewal quote through the purchase/renew route. Its license-management guidance also notes that expired contracts do not have the usual license self-service options, and renewal does not automatically upgrade license keys.
If your VMware license is missing from the Broadcom portal
A missing entitlement in the Broadcom Support Portal does not by itself prove that the license is gone. Check whether you have access to the correct Site ID and inspect inactive products in My Entitlements. Broadcom lists several possible reasons an entitlement may not appear:
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- Your portal account may not have access to the relevant Site ID.
- The renewal may be associated with a different Site ID.
- The contract may have expired.
- An invoice may be outstanding.
Broadcom’s entitlement-visibility guidance directs customers to contact their partner or Account Manager about expired contracts and invoice issues. For a portal-access or legacy contract-record problem, contact Broadcom Customer Care and provide the contract or license-key details needed to locate the record; see its Site ID instructions.
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Technical Support and Global Customer Assistance can help with technical or customer-service matters, but Broadcom says they cannot legally or commercially extend a license, modify an entitlement, or authorize a grace period. Requests for a contract change, commercial extension, renewal, or grace period must go through the commercial representative. If the license was purchased through a partner or distributor, contact that channel; if you do not know it, use the Partner Locator. Broadcom explains this division of authority in its commercial guidance.
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- Powerful Pass-Through Charging: Supports up to 85W pass-through charging so you can power up your laptop while you use the hub. Note: Pass-through charging requires a charger (not included). Note: To achieve full power for iPad, we recommend using a 45W wall charger.
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Use instructions for your product and version
Do not assume that the older portal workflow for license keys applies to every VMware product. Broadcom documents a different model for VMware Cloud Foundation (VCF) and VMware vSphere Foundation (VVF) version 9:
- VCF/VVF 9: Subscription-based license files replace 25-character keys and are managed through VCF Operations and the VMware Cloud Foundation Business Services console.
- Older licensing workflows: When the maintenance contract is active, the portal may provide license keys and self-service operations. Expired contracts do not have the usual self-service options.
Use the relevant procedure in Broadcom’s license-management guidance for the product and version on your contract.
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- 14-in-1 Connectivity: Bring together all your devices with a 14-in-1 solution, perfect for charging, transferring data quickly, and managing dual displays.
- Ultra-Fast Docking Station: Deliver a powerful charge with 160W of total output, capable of charging up to four devices simultaneously through three USB-C ports at 100W max each and one USB-A port at 12W max.
- Master Your Data Flow with 11 Ports: Efficiently manage data across multiple devices with versatile ports offering speeds up to 10Gbps, complemented by dual 4K display and audio options.
- Dual Display: Connect to the dual HDMI ports to enjoy crystal-clear streaming or mirroring across 2 displays at up to 2K@60Hz with a DP 1.4 laptop or 1080p@60Hz with a DP 1.2 laptop. Note: This product does not support a 5120*1440 monitor.
- Compatibility: Supports USB-C, USB4, and Thunderbolt connections. Compatible with Windows 10 and 11, ChromeOS, and laptops that support DP Alt Mode and Power Delivery. Note: 1. For macOS, the displays on the both external monitors are identical. 2. This device is not compatible with Linux.
What to confirm before changing partners
Broadcom confirms that authorized partners and distributors operate by region, but its public guidance does not say that a replacement partner automatically inherits the old relationship. Before proceeding, ask the candidate channel to confirm:
- It is authorized for the relevant Broadcom/VMware product and serves your country or region.
- It can quote your particular product and existing contract.
- It understands the entitlement and licensing workflow for your VMware version.
- How it will work with Broadcom if your Site ID or portal records need correction.
- Whether the existing renewal quote can be used through that channel, and what support coverage applies during or after any lapse.
Broadcom’s published material does not establish whether support can be restored retroactively after a lapse, what renewal price will apply, or whether a quote can be moved between resellers. Those points require confirmation from Broadcom Sales or the prospective authorized channel for your contract and region.
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