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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteStop any further transfer immediately. Then call your bank through the number on your card, statement, or its official website, explain exactly what you shared and whether money moved, contact every payment service involved, preserve the messages and receipts, and report the suspected scheme through the channel for your country. Do not use a phone number or link supplied by the recruiter.
Take these steps first
- Stop moving money or valuables. Do not receive, forward, withdraw, convert, or buy anything else at the recruiter’s direction. The FBI tells anyone who believes they are participating in a money mule scheme to stop transfers immediately. If a transfer is already pending, tell the bank or payment provider that when you call.
- Call your bank through an official channel. Use the telephone number printed on your bank card or statement, or find the institution’s website by typing its address yourself. Tell the representative that a suspected money mule recruiter obtained your information. State whether you disclosed an account number, online-banking credentials, card data, identity documents, one-time codes, or permission to transact, and whether any money entered or left the account. Ask which protective steps apply to your particular exposure. The FBI and Federal Trade Commission both direct people to notify their bank. FBI guidance and FTC guidance do not promise one universal remedy such as a freeze, account closure, reopening, or reimbursement.
- Contact every payment service used. If the recruiter used a wire-transfer service, money-transfer app, gift card, cryptocurrency exchange, payroll service, or another provider, report the incident to that provider as well. Give the transaction date, amount, recipient information, reference number, and the fact that the transaction may be connected to a money mule recruitment. A bank report does not replace a report to the service that processed the payment.
- Preserve evidence. Save emails, chats, social-media profiles, phone numbers, usernames, job advertisements, receipts, account details, shipping records, and transaction confirmations. Before deleting or blocking the conversation, record the recruiter’s names, aliases, contact channels, links, and instructions. The FBI specifically recommends maintaining receipts, contact information, and communications.
- Report the suspected scheme. Use the United States or United Kingdom route below, or your country’s official fraud and police channels. In your report, distinguish between information you shared, access you granted, and funds you actually transferred. Accuracy helps the institution and investigators assess what happened.
- End contact safely. Do not reply to further solicitations or click links the recruiter sends. After saving evidence and speaking with the relevant institution, block the account where appropriate. UK government guidance also advises considering a supported break in contact and reporting exploitative or illegal online content to the platform. If the recruiter is threatening you or you face immediate danger, use local emergency services.
Tell the bank exactly what was exposed
“I shared my bank details” can describe very different risks. Give the bank a precise inventory rather than assuming an account number, password, or card number has the same effect. The institution can then tell you which controls and account changes it recommends.
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| What you shared or allowed | What to explain on the call | What to ask the institution |
|---|---|---|
| Account number, sort code, routing number, or similar payment details | Say when you gave the details, to whom, and whether the recruiter asked you to receive or forward money. | Ask what precautions it recommends for the exposed account and how to identify or challenge unfamiliar activity. |
| Online-banking username, password, passcode, security answers, or one-time code | State each credential or code disclosed and whether you entered it on a link, app, or website sent by the recruiter. | Ask the bank how to secure online access and whether any sessions, credentials, or authentication methods need to be disabled or replaced. Do not use the recruiter’s link to make changes. |
| Debit or credit-card number, expiry date, security code, PIN, or a photograph of the card | Identify every card detail provided and whether the card was used, copied, or sent anywhere. | Ask what card-security action the issuer recommends and how to handle transactions you do not recognize. |
| Passport, driving licence, national-ID details, tax number, address, date of birth, or a selfie | List the documents or personal information, where you sent them, and whether the recruiter asked for more identity checks. | Ask which identity-protection steps the bank can take and which other official service should receive the report. |
| Permission to use your account, card, device, or payment profile | Explain whether you gave a login, handed over a card, installed software, shared a device, or authorized a payment. | Ask the institution to identify and revoke any access or authorization it can see, and follow its instructions. |
| Money, gift cards, cryptocurrency, merchandise, or cash already moved | Give the amount, currency, dates, destination, reference numbers, and whether the funds were yours or were received and forwarded. | Ask the bank and payment provider what immediate review or recovery process is available. Do not assume recovery or reimbursement is guaranteed. |
If you are unsure whether a detail matters, disclose it anyway. The goal is to give the bank a complete factual timeline, not to choose a legal label for yourself.
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Report the movement even if the recruiter called it a job, commission, refund, investment, romantic favor, or “verification.” Tell the bank whether an incoming payment was followed by a transfer, withdrawal, purchase, or shipment. Provide the original sender and final recipient information if you have it. Contact the wire-transfer, gift-card, or other payment company separately and ask what its incident procedure requires.
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Do not send a “return” payment to an account supplied in a new message. A recruiter may claim that an earlier transfer failed or that a fee is needed to release funds. Let the bank or payment service evaluate that request. Keep every receipt and reference number, including records for transactions that were declined or reversed.
Reporting a transaction does not itself determine whether the institution will freeze an account, restore access, or reimburse a loss. Those outcomes depend on the facts and the institution’s procedures. Ask what will happen next, how to provide additional documents, and how the bank will contact you through an official channel.
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Preserve evidence without putting yourself at further risk
- Save the full conversation, not just the recruiter’s last message. Include timestamps, email headers where available, profile URLs, usernames, and telephone numbers.
- Keep payment receipts, bank statements, transfer references, gift-card numbers, delivery confirmations, and screenshots of advertisements or “employment” instructions.
- Write a short timeline while events are fresh: first contact, information disclosed, instructions received, each transaction, and every institution you notified.
- Do not edit screenshots in a way that removes dates or account identifiers needed to understand the sequence. Store copies somewhere the recruiter cannot access.
- Do not click links, open unexpected attachments, install remote-access software, or send additional identity documents while collecting evidence.
Once the relevant details are recorded and the bank or investigators have what they need, you can block the recruiter and report the account or post to the platform. Do not announce to the recruiter that you have reported them.
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United States
The FBI directs money-mule scam reports to the Internet Crime Complaint Center (IC3). The FTC accepts reports about money-mule and money-transfer scams at ftc.gov/complaint. Make both reports when appropriate, and still contact your bank and the payment service used; filing a report does not replace those calls.
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United Kingdom
The National Crime Agency says fraud victims can report through Action Fraud. In Scotland, it directs people to Police Scotland. Its money-muling guidance is at nationalcrimeagency.gov.uk/moneymuling. Confirm the current reporting route and contact details on the official agency page when you report. Call 999 if there is an emergency; for a recruiter report that is not an emergency, follow the local-police instructions on that page.
Other countries
Use your national official fraud-reporting body and local police, and notify the bank and payment providers involved. The United States and United Kingdom routes above should not be treated as a substitute for local authorities in another country. If you are being coerced or threatened, use local emergency services.
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What a money mule scheme is—and what it does not prove
The FBI defines a money mule as someone who transfers illegally acquired money for another person or at another person’s direction. Recruiters commonly advertise easy money, vague remote-work duties, a request to use a personal bank account to receive and forward funds, or permission to keep a portion. An online romantic contact may make the same request after building trust. The FBI’s warning is direct: “A legitimate company will not ask you to do this,” meaning use your personal account to transfer an employer’s money.
Sharing details does not by itself establish that you knowingly participated, and it does not prove that any transfer occurred. FBI guidance distinguishes unwitting, witting, and complicit participants. UK government guidance likewise notes that banks may find it difficult to tell whether an account holder is complicit or has been exploited. Describe what you knew, what you were told, what you did, and what you did not do. Avoid guessing at another person’s identity or your own legal status.
Warning signs include an unsolicited “easy money” offer, instructions that do not describe a real job, pressure to open or use an account for someone else, requests to forward funds, promises of a percentage, or a romantic contact who suddenly needs your account to receive money. These signs are reasons to stop and contact the institution, not reasons to continue while trying to investigate the recruiter yourself.
When a young person or vulnerable adult is involved
If the account holder is a young person or an adult at risk, involve a trusted adult and seek police or safeguarding support. UK professional guidance recommends discussion with a trusted adult, police support, and appropriate safeguarding procedures; a responsible adult or frontline professional can also help report exploitative online content. Those recommendations are UK-specific, so use the safeguarding and social-care arrangements applicable where you live. Do not leave the person to negotiate with the recruiter alone.
Use the FBI’s core instruction as your checklist
The FBI’s institutional response guidance states: If you believe that you are participating in a money mule scheme, stop transferring money immediately and notify your bank, the service you used to conduct the transaction, and law enforcement.
That instruction covers the essential order: stop, notify the financial institutions, preserve the facts, and report through the correct jurisdictional channel. The sooner you provide a complete account of what was shared and what moved, the sooner the relevant institution can tell you which protections apply.
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