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Stop before acting on it. A chatbot can sound certain while being wrong, incomplete, out of date, or unsafe. Do not follow a dangerous instruction, stop prescribed treatment, send money, disclose sensitive information, or share a serious claim until you have checked the underlying facts.
Use the chatbot only as a starting point: identify the claim, verify it with current authoritative sources, and involve a qualified person when the decision affects health, safety, money, legal rights, or someone in crisis.
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First, prevent the answer from causing harm
Treat a suspicious answer as unverified information, not as a decision. Pause the action the answer appears to justify. That means not taking an unfamiliar dose, stopping a prescribed medicine, wiring money, handing over an account password, opening an attachment, changing a safety setting, or forwarding a frightening claim solely because the chatbot wrote it fluently.
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1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problemsThis precaution does not mean every chatbot response is false. It reflects a basic mismatch: language models generate plausible text, while accuracy depends on evidence, context, and current facts. The American Psychological Association (APA) warns that AI can sound confident even when it is wrong.
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Save the answer before changing the conversation
Keep the prompt, the complete response, any cited links, and the date and time. A chatbot may produce a different answer after a follow-up question, and a disappearing conversation can make it difficult to explain what happened. Remove unrelated personal details before sharing the transcript with anyone.
Classify what the chatbot actually told you
Different kinds of statements require different checks. Separate the response into individual claims rather than trying to decide whether the entire answer is “good” or “bad.”
- Factual claim: a statement about a law, event, product capability, diagnosis, side effect, statistic, or public announcement.
- Recommendation: advice about what you should choose, buy, disclose, take, or believe.
- Instruction: a sequence of actions, such as changing a device setting, mixing substances, transferring funds, or responding to a threat.
- Prediction or interpretation: a guess about what will happen or what another person, organization, or symptom means.
Ask what evidence would independently confirm the key claim, whether the answer is time-sensitive, and who is qualified to assess it. A timeless definition can be checked differently from an emergency procedure or a regulation that may have changed this month.
Verify the claim with sources that own the information
Verification is stronger when the source is responsible for the subject, current for the relevant location, and explicit about the exact point you need to establish.
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Use an authority appropriate to the subject
- For public-health advice, start with a public-health agency, medical institution, or licensed clinician.
- For a product feature or security setting, use the manufacturer’s current documentation or support channel.
- For a law, benefit, tax rule, or government deadline, use the responsible government agency or a qualified professional.
- For a news event, compare reputable reporting with an official statement or primary record when one exists.
The Indiana Department of Homeland Security’s misinformation guidance recommends checking whether an identifiable official or reputable source supports a claim, checking its date, and seeing whether other credible sources report the same thing.
Inspect citations instead of trusting citation-shaped text
Open every important link. Confirm that the page exists, actually supports the chatbot’s wording, applies to your country or state, and has not been replaced by newer guidance. A real-looking URL can lead to a page that says something different, and a citation can be attached to a claim the source never made.
The Centers for Disease Control and Prevention (CDC), in guidance written for public-health operations, says generative-AI output should be reviewed for accuracy, completeness, hallucinations, misleading content, and citation validity. Those principles are useful for personal checking too, although the CDC document is not a consumer regulation.
Compare the answer against another credible source
For a consequential claim, seek independent corroboration rather than asking a second chatbot to vote on the first one. A second automated answer can repeat the same error. Compare sources on four points:
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| Check | Question to ask |
|---|---|
| Authority | Is this source responsible for, or demonstrably expert in, the subject? |
| Currency and scope | Is it current, and does it apply to the right country, state, product edition, or situation? |
| Evidence | Does it support the exact claim, including exceptions and conditions? |
| Human review | Has a qualified person assessed the recommendation when the stakes are high? |
Escalate high-stakes questions to a qualified person
Do not use a chatbot as the sole authority for a medical diagnosis, treatment decision, safety emergency, legal obligation, or major financial decision. Contact the appropriate professional or service and show them the original answer if it helps explain your concern.
Health and medication
For symptoms, diagnoses, drug interactions, pregnancy, children, or changes to prescribed treatment, contact a licensed clinician, pharmacist, or appropriate health service. The U.S. Surgeon General’s health-misinformation resource describes misinformation in relation to the best available evidence at the time and provides a checklist for judging uncertain health content. Its public-health framing is a reason to verify, not a substitute for individual medical care.
Do not delay urgent care while trying to improve a chatbot prompt. If someone may have overdosed, is having trouble breathing, has severe symptoms, or faces another immediate medical danger, use local emergency services.
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The APA guide states: Important: Do not rely on AI in a crisis.
Seek immediate human help if someone is thinking about harming themselves or another person, feels an urge to self-harm, sees or hears things others do not, or has strong distressing beliefs others do not share.
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For readers in the United States, the APA lists calling 911, calling or texting 988 (the U.S. Suicide and Crisis Lifeline), or going to the nearest emergency department. These numbers are U.S.-specific. Elsewhere, contact your local emergency number, crisis line, or emergency department, and stay with the person if it is safe to do so.
Legal, financial, and safety decisions
For a legal filing, benefits eligibility, tax issue, investment, debt decision, physical-security problem, or workplace safety matter, ask a qualified professional or the responsible agency to review the facts. General verification principles apply, but the available public guidance does not provide a complete legal or financial decision procedure.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Report the answer without exposing more personal information
If the response is dangerous, abusive, fraudulent, or clearly misleading, use the chatbot service’s built-in feedback or safety-reporting route when one is available. There is no universal reporting workflow across services, so follow the labels and instructions shown in the product you used.
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- the original prompt and relevant conversation turns;
- the exact harmful or false sentence;
- the date and time, and the service or model name if displayed;
- what made the answer unsafe or demonstrably wrong; and
- the authoritative source or professional advice that conflicts with it.
Redact passwords, identification numbers, medical-record details, private messages, and information about other people that is not necessary to understand the issue. The Department of Homeland Security advises reporting false or misleading online posts when possible; that recommendation applies broadly to misinformation, not to a single standardized chatbot form.
If you already shared the misinformation
Correct the specific claim promptly and link to authoritative information when you can. Say what was wrong, provide the corrected fact, and identify any uncertainty that remains. Do not repeat a dramatic false statement in a headline-like form that could spread farther without context.
For health misinformation, take extra care: the Surgeon General identifies potential harms to individuals and public health. If someone may have acted on the answer, direct them to a qualified professional rather than debating the chatbot transcript.
Why automated systems can fail
AI limitations are not limited to one brand or one model. In a 2022 report about AI tools used to combat online harms, the Federal Trade Commission (FTC) described problems including inaccuracy, bias, faulty classifications, unrepresentative data, and failures to account for context. Samuel Levine, then director of the FTC’s Bureau of Consumer Protection, said, Our report emphasizes that nobody should treat AI as the solution to the spread of harmful online content.
The statement concerned AI used against online harms; it was not a test showing that every consumer chatbot is unreliable.
The National Institute of Standards and Technology (NIST) presents its AI Risk Management Framework as a way for organizations to manage risks to individuals, organizations, and society. It is institutional risk-management guidance, not a consumer fact-checking checklist. NIST says the AI RMF 1.0 is being revised, so organizations should consult the current framework status before relying on version-specific details.
Regulators continue to examine chatbot safety. In September 2025, the FTC opened an inquiry seeking information from seven companies about how they measure, test, and monitor possible negative effects of consumer-facing companion chatbots, with particular interest in children and teenagers. An inquiry is a request for information, not a finding that all products cause harm.
A practical decision path
- Pause. Stop any immediate action that depends on the answer.
- Capture context. Save the prompt, response, links, date, and relevant settings.
- Break it into claims. Mark each statement as fact, recommendation, instruction, or interpretation.
- Rate the stakes. Treat health, crisis, safety, legal, financial, privacy, and child-related issues as high consequence.
- Check primary or responsible sources. Confirm authority, date, geography, scope, and evidence for the exact claim.
- Get human review. Contact a qualified professional or emergency service when the outcome could cause serious harm.
- Report and correct. Use the service’s available route, redact unnecessary personal data, and correct any shared misinformation.
What not to assume
- A confident tone is not evidence of correctness.
- A citation is not proof until the linked source supports the exact statement.
- A newer chatbot answer is not automatically more accurate.
- A second chatbot is not an independent fact-checker.
- A detector, browser extension, or other product cannot be assumed to determine truth reliably without separate evidence.
- Advice written for U.S. agencies or U.S. crisis services may not apply in another country.
The safest pattern is simple: pause, verify, and escalate. Use automation to help formulate questions or locate starting points, but let current evidence and qualified human judgment control decisions where an error could matter.
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