First, check whether your teen is safe right now and whether they acted on the chatbot’s advice. If anyone is in immediate danger, contact local emergency services. In the United States, call 911 for immediate harm or danger; for crisis support, call or text 988 or use its chat service. Stay with your teen if it is safe to do so, listen without judgment, and bring in qualified human help. A chatbot is not a clinician, and its response should not be treated as mental-health advice.
What to do first: check immediate safety
Ask plainly: “Are you safe right now?” and “Did you do anything the chatbot suggested?” Find out whether there is an injury, overdose, immediate threat, or risk that your teen may harm themselves or someone else.
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- If there is immediate danger: Contact your local emergency service. In the United States, the 988 Suicide & Crisis Lifeline says to call 911 when someone is in immediate harm or danger. Stay with your teen if it is safe for you to do so.
- If your teen needs urgent emotional support but is not in immediate physical danger: In the United States, call or text 988, or use the Lifeline’s chat service at 988lifeline.org/contact-us/. Its counselors provide free, confidential, judgment-free support, listen, ask about safety, and may share resources; see what to expect from 988.
- Outside the United States: Use the local emergency number or crisis service. The numbers above are U.S. services, not worldwide contacts.
How to talk with your teen
Keep your voice calm and thank them for telling you. Ask what the chatbot said, how it made them feel, and what they need from you now. Listen before trying to explain, correct, or discipline. The first conversation is about safety and connection, not punishment or interrogation.
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Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →OpenAI’s parent guidance on teens and chatbots recommends asking about immediate safety, listening without judgment, and helping a teen contact a trusted person, qualified professional, or crisis helpline. The American Academy of Pediatrics also encourages caregivers to ask whether a chatbot has said something creepy or false and to stay engaged with children’s AI use in its HealthyChildren guidance.
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When to involve a mental-health professional
If the chatbot’s advice involved self-harm, suicide, serious depression, or another mental-health crisis, seek help from a licensed mental-health professional immediately. A family doctor or pediatrician can help connect your teen with care. The American Psychological Association’s health advisory on chatbots and wellness apps urges parents and caregivers to seek professional help in these circumstances.
Do not treat the chatbot as a therapist or substitute for care. Singapore’s Ministry of Health says chatbots are not designed to address mental-health issues or provide treatment, and may give misinformation or inappropriate responses during serious crises. Its statement is available at moh.gov.sg.
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Save and report the interaction when it is safe
If doing so is safe and lawful, retain the relevant conversation details, including the service name and date. Use the chatbot service’s feedback or reporting controls, and review its current teen-safety settings. Reporting may help the provider identify the response, but there is no universal reporting process or guaranteed outcome.
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Safety features differ by provider and are not guarantees that every harmful response will be caught. OpenAI says its ChatGPT parental controls do not let caregivers read or monitor a teen’s conversations. Meta says its AI directs teens who suggest possible self-harm or suicide toward crisis helplines and encourages contacting a parent or another trusted adult; it also announced alerts for parents using Instagram supervision tools. Those are Meta’s descriptions of its features, not independent guarantees. See Meta’s announcement.
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Match the response to the urgency
| Situation | Next step | Where this guidance applies |
|---|---|---|
| Immediate danger, injury, overdose, or imminent risk of harm | Contact emergency services; do not leave the teen alone if it is safe to stay | Call 911 for immediate harm or danger in the United States; elsewhere, use the local emergency number |
| Urgent emotional crisis without immediate physical danger | Contact a crisis counselor and stay connected with the teen | In the United States, call or text 988 or use its chat service |
| Serious or continuing mental-health symptoms | Contact a licensed mental-health professional; a family doctor or pediatrician can help connect your teen with care | Use an appropriately qualified local provider |
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