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A missing Starlink referral reward usually comes down to one of four checks: the referral link was not used for a direct order on starlink.com, the new customer or plan was not eligible, the required two full billing cycles have not finished, or the credit is being viewed in the wrong account screen. First identify whether you are the referred customer or the person who sent the link, then verify the order path and eligibility before contacting Starlink Support.
Identify which reward is missing
Starlink has two different benefits in a referral transaction. The new customer may receive a qualifying one-month service credit, while the existing customer who shared the link may receive a reward in cash or service credit, depending on country and account settings. These benefits have different status locations and timing.
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If you are the new referred customer
You are checking for the service benefit attached to your own Starlink subscription. Under Starlink’s current general help guidance, you pay the first month and the qualifying credit is applied to the second month after the account completes the required period. Look for the adjustment on the upcoming bill in your account portal rather than expecting money immediately after placing the order or activating the kit.
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If you are the referrer
You are checking whether Starlink recorded a successful referral and whether your reward has become payable. Open the Referrals area in the Starlink app or online account. The amount and form of the reward are set by the applicable offer and account terms; they can differ by country and may be cash or service credit.
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| Role | Expected benefit | Where to check | When it becomes due |
|---|---|---|---|
| Referred customer | Qualifying one-month service credit | Upcoming invoice in the account portal | After two full monthly billing cycles on an eligible active plan |
| Referrer | Country- and account-specific cash or service reward | Referrals section in the app or online account | After the referred customer completes the qualifying period |
Verify that the referral path qualified
The referral attribution is tied to the link and the way the order was placed. Check these points in order.
- Open the unique referral link. The referred person must start signup from the link generated for the referrer. Typing starlink.com separately, using a saved checkout page, or starting from an unrelated promotion can prevent the referral from being attached.
- Complete the order directly on starlink.com. Starlink’s current guidance excludes purchases through resellers and retailers. A kit bought from a shop is not converted into a qualifying referral simply because the customer later activates service.
- Do not use an account transfer as a substitute for signup. Transferred equipment or an account moved from another customer does not satisfy the direct new-customer referral path described in the current terms.
- Keep evidence of the path. Save the referral URL, order confirmation, order date, account email, and screenshots of any referral banner or checkout message. This does not guarantee a correction, but it gives Support the information needed to investigate.
Starlink’s billing FAQ states, “We are unable to issue referral credits in cases where the referral link was not used.” That means a completed order alone is not proof that a referral was tracked.
Check new-customer and plan eligibility
The referred account must be genuinely new
Starlink’s current help article says, “Existing or returning customers are not eligible.” A previous Starlink subscription, a reactivated account, or an account that had service before can therefore disqualify the referral even if the person is not subscribed on the day the link is opened. Use the account’s history and the offer terms shown for the signup country when checking this point.
Confirm the plan family
The current general help guidance lists these plan families as potentially eligible, subject to location and account-specific availability:
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That list is not a worldwide promise. A plan may be unavailable in your service address, excluded by a local promotion, or shown with different conditions in your account. Check the offer displayed during signup and the current referral terms that apply to your country.
Check the referrer’s status and location
For the referrer’s reward, the terms require an active subscription in good standing. Suspended service, an overdue balance, or cancellation before the referred customer qualifies can affect eligibility. The terms also specify a same-country requirement: the referrer and referred customer must satisfy the applicable country condition, even if the link itself opens successfully abroad.
Allow the full qualification period
Do not treat the order date, delivery date, or activation date as the reward date. Current general guidance says the referred customer must activate and remain subscribed for at least two months. The referral terms describe this as two full monthly billing cycles on a qualifying active plan.
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The first monthly charge is paid normally. After the account completes the required two-cycle period, the qualifying service credit is applied according to the offer. If the credit is a bill adjustment, it should appear on an upcoming invoice in the account portal. A partial month, a failed payment, a pause, or a plan change can affect whether the account completed two full qualifying cycles.
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How the period works for the referrer
The referrer’s reward is issued only after the referred customer finishes the qualification period. A referral can therefore remain pending even while the new customer is already online. Check the status in the Referrals area after the second full billing cycle rather than expecting an immediate reward at activation.
Why older pages can be confusing
Some older or localized Starlink help pages describe a 30- or 31-day period or a one-month retention requirement. Those statements should not be combined with the current two-month wording as if they were one universal rule. Use the current general help page, the terms shown in your account, and the offer applicable to your country. If those sources differ, the account-specific terms and current offer controls what Starlink evaluates.
Check the correct account screens
For a referred customer: inspect the upcoming invoice
Sign in to the Starlink account used for the new subscription and open billing or invoices. Find the next scheduled bill and look for a service-credit or promotional adjustment. The credit may not appear on the first invoice because the first month is the paid month and the qualification period has to finish first.
For a referrer: inspect Referrals
In the Starlink app or online account, open Referrals. Review whether the referral is listed, pending, successful, or associated with a reward. If the person who used the link does not appear at all, recheck the signup path and eligibility before assuming the reward is merely delayed.
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Check the account that actually placed the order
Referral status is tied to the account used during signup. Looking in a household member’s account, a second email address, or an account created during a later transfer can make a valid transaction appear missing. Match the order confirmation email to the account currently open in the app or portal.
What to do when the link was missed
If the referred person completed checkout without opening the unique link, Starlink’s published billing guidance does not promise a manual attachment. Support may be able to explain the account record, but the FAQ expressly says referral credits cannot be issued when the link was not used. Do not assume that providing the referrer’s email, a screenshot of a text message, or the link after activation will retroactively create attribution.
The practical response is to document what happened, ask Support whether the order is recorded as a referral, and follow the terms for any future eligible signup. Avoid cancelling and reordering solely to force attribution; cancellation, return, or reactivation can introduce separate billing and eligibility issues.
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Contact Starlink Support for a recent order
Starlink’s billing FAQ directs customers who ordered within the past 30 days to submit a Support ticket about a referral issue. Use the support option in the Starlink account rather than sending sensitive account details through an unrelated channel.
Include the information Support can verify
- Order date and order number, if available
- Email address of the account that placed the order
- Whether you are the referred customer or the referrer
- Country and service address associated with the offer
- Plan name and activation date
- The unique referral link or a screenshot showing it
- Checkout, invoice, and Referrals screenshots with personal payment details obscured
- A concise timeline showing when the link was opened, when the order was placed, and when service was activated
Ask Support to confirm whether the referral is recorded, whether the plan and account meet the current conditions, and which billing cycle Starlink is using to measure the two-cycle requirement. Support may clarify or investigate the record, but the published terms do not guarantee that an untracked referral will be added manually.
Common failure scenarios and the right response
| What happened | Likely issue | Next action |
|---|---|---|
| The order was placed through a retailer | The direct starlink.com requirement was not met | Check the offer terms; a retail purchase is generally ineligible for this referral path |
| The customer had Starlink before | Returning customers are excluded under current help guidance | Review account history and do not assume a new email address changes eligibility |
| The customer activated yesterday | The two full billing cycles are not complete | Wait for the qualifying period and monitor the upcoming invoice |
| The referrer sees no reward yet | The referred customer is still within the qualification period | Check Referrals after the second full cycle and confirm the referred account remains active |
| The referred customer is eligible but no invoice credit appears | The credit has not posted, the wrong account is open, or the offer differs by location | Verify the account, plan, country terms, and upcoming bill; then contact Support if the period has ended |
| The link was never opened | Starlink cannot attribute the order to the referrer | Submit a factual Support request, but do not expect retroactive credit |
Do not try to fix an account-tracking problem with hardware
Buying another dish, replacing the router, changing Wi-Fi settings, or purchasing accessories cannot create referral attribution. The issue is recorded in Starlink’s signup, account, and billing systems. A retailer purchase can also make the order ineligible, so obtaining a second kit is not a remedy for a missing reward.
Understand country and account variation
Starlink does not publish one universal reward amount or one universal payment method for every customer. The amount, whether the reward is cash or service credit, the available plan variants, and the presentation in the account can vary by country and account. Treat any amount shown in another person’s screenshot or in a US example as an example, not as a promise for your account.
The referral terms also reserve Starlink’s discretion to assess eligibility and to cancel or delay rewards. That language matters when an account appears close to qualifying but has a plan change, payment problem, service pause, country mismatch, or other condition that the terms treat differently.
A complete troubleshooting checklist
- Identify your role: new referred customer or existing referrer.
- Confirm the unique link was opened before signup.
- Confirm the order was completed directly on starlink.com, not through a reseller, retailer, or account transfer.
- Check that the referred person is a new Starlink customer, not an existing or returning customer.
- Compare the selected plan with the eligible plan families and the offer shown for your country and account.
- For the referrer, confirm an active subscription in good standing and the applicable same-country condition.
- Wait until two full monthly billing cycles have finished on the qualifying active plan.
- Check the referred customer’s upcoming invoice for the service credit.
- Check the referrer’s Referrals section for status and reward details.
- If the order is within 30 days or the completed qualification period has passed without a result, submit a Starlink Support ticket with the order timeline and screenshots.
This sequence separates a delayed reward from an ineligible transaction and gives Support the account details needed to check the record. It also prevents a common mistake: treating activation or delivery as proof that the referral was successfully tracked.
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