The Tool Desk
Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Omdia’s interview study, commissioned by Kaseya, found that North American organizations using Datto RMM, Autotask PSA and IT Glue together reported lower operating costs, greater technician capacity and faster service delivery. The figures are reported experiences from a small, vendor-sponsored interview sample—not a controlled trial or a forecast that every MSP or internal IT department will achieve the same results.
What the study examined
Kaseya said Omdia conducted the research in March and April 2026. The adopter sample comprised 16 North American organizations: eight managed service providers (MSPs) and eight internal IT teams that had adopted Kaseya’s combined approach after using competing products. Omdia also interviewed five non-Kaseya customers. Kaseya announced the findings on October 1, 2026.
The examined “unified IT service delivery” solution is a three-product workflow:
As an Amazon Associate I earn from qualifying purchases.
- Datto RMM: endpoint monitoring and management.
- Autotask PSA: service-desk, ticketing and professional-services automation.
- IT Glue: IT documentation and operational knowledge.
The reported outcomes apply to organizations standardizing on the combined solution. They should not be treated as performance claims for Datto RMM, Autotask PSA or IT Glue considered separately.
Reported results for MSPs
In Kaseya’s summary of Omdia’s findings, MSP respondents reported the following:
#1 Best Overall
- ⚡ POWERFUL PERFORMANCE FOR EVERYDAY TASKS: Intel N150 quad-core processor (up to 3.6GHz turbo) with 8GB LPDDR5-4800 RAM delivers smooth multitasking for web browsing, document editing, video streaming, and light productivity. 128GB UFS 2.2 storage provides fast boot times and quick app launches for your essential programs and files.
- 🖥️ IMMERSIVE 15.6" FHD DISPLAY: Crystal-clear 1920x1080 Full HD resolution with 88% screen-to-body ratio maximizes your viewing area. Anti-glare coating reduces eye strain during extended use, while Dolby Audio-enhanced stereo speakers deliver rich, clear sound for entertainment and video calls.
- 🎒 ULTRA-PORTABLE & DURABLE DESIGN: Weighing just 3.42 lbs (1.55 kg) with a slim 0.70" profile, this laptop easily fits in any bag for on-the-go productivity. MIL-STD-810H military-grade tested for durability. HD 720p camera with privacy shutter protects your privacy when not in use.
- 🌐 SEAMLESS CONNECTIVITY: Wi-Fi 6 (802.11ax) and Bluetooth 5.2 ensure fast, reliable wireless connections. Versatile ports include 2x USB-A, 1x USB-C (with Power Delivery and DisplayPort), HDMI 1.4, SD card reader, and headphone jack - connect all your devices and peripherals with ease.
- 💻 READY TO USE OUT OF THE BOX: Pre-installed Windows 11 Home and Microsoft 365 Personal get you started right away with the latest features and productivity tools. ENERGY STAR 9.0 certified and TÜV Rheinland Low Blue Light certified for reduced eye strain during extended computing sessions.
| Measure | Reported result |
|---|---|
| Average savings per technician | Approximately $2,600 per month |
| Illustrative 10-person team saving | More than $312,000 annually |
| IT operating costs | Approximately 33% lower |
| Contract margins | Approximately 12% higher |
| Endpoints managed per technician | 27% more |
| Tickets handled per technician | 23% more |
| Clients supported per technician | 15% more |
| Ticket resolution speed | 32% faster |
| First-response speed | 36% faster |
| SLA compliance | 17% improvement; an average 83% of tickets resolved within SLA targets |
Each figure is Kaseya’s summary of what Omdia interviewees reported in 2026. The $312,000 amount is an approximate annual estimate for a 10-person MSP team, not a per-technician guarantee or a result independently calculated from the public announcement.
Reported results for internal IT teams
The internal IT respondents reported a different set of benefits:
Rank #2
- - 15.6" Full HD IPS Narrow Bezel, Anti-glare Display - 1920 x 1080 resolution delivers incredible detail, wide-viewing angles, and lifelike color reproduction. AMD FreeSync Technology syncs your display and refresh rate so you get fluid, artifact-free visual performance at virtually any framerate. Keeps up with hybrid work styles with a thin and light design and 85% screen-to-body-ratio.
- - Connect and collaborate on your terms - When it comes to staying connected with friends or collaborating with others, this 15.6-inch HP business laptop understands the assignment. Wide dynamic range HD camera ensures you always look your best during virtual conferences, in both bright and low-light conditions. Effectively collaborate with the integrated camera and AI-based noise reduction with dual-array mics.
- - Complete Port Selection & Faster Connectivity - Stay connected with a variety of ports, including 1x USB Type-C (5Gbps signaling rate), 2x USB Type-A (5Gbps signaling rate), 1x Headphone/microphone combo, 1x HDMI 1.4b. Enjoy a smoother online experience with Wi-Fi 6 and Bluetooth 5.3 technology, providing faster data transfer speeds and more stable connections than previous generations.
- - AMD Ryzen 3 7330U Processor - This efficient 4-core, 8-thread, 8 MB L3 cache, and up to 4.3 GHz max boost clock processor is suitable for your everyday business tasks. Multitask, analyze data, focus on 1080p video chatting, and edit photos or videos smoothly with responsive performance and vibrant visuals.
- - Weighs 3.4 lbs. & Measures 0.73" thin - A stable design that fits perfectly in your lap and desk, so you're never tethered to one place. 3-cell, 41 Wh Li-ion polymer battery.
| Measure | Reported result |
|---|---|
| Average savings per staff member | Approximately $2,900 per month |
| Illustrative 10-person team saving | Approximately $350,000 annually |
| IT operating costs | Approximately 24% lower |
| Budget redirected to priorities | Nearly 19%, including cybersecurity and training |
| Tickets handled per staff member | 14% more |
| Users and endpoints supported | Up to 10% more without headcount growth |
| Ticket resolution speed | 11% faster |
| Employee satisfaction | 10% higher |
These are reported internal-IT outcomes, not the MSP figures restated for another audience. “Nearly 19%” describes budgets redirected to priorities in the study summary; it does not mean that every department can remove 19% of its technology budget.
What the statements from Omdia and Kaseya mean
Omdia principal analyst Devan Adams said, “Do more, with less is the mandate for IT organizations tasked with supporting more users and devices with limited resources”. Adams also said, “Better operational efficiency, higher-quality service delivery and improved financial performance, were the outcomes that organizations we interviewed achieved and reported meaningful gains after standardizing on a unified approach to IT operations.”
Rank #3
- FULL HD IPS DISPLAY - Enjoy vibrant, crystal-clear images with 178-degree wide-viewing angles
- AMD RYZEN 3 30 PROCESSOR - Everyday performance you can count on; Multitask, stream, game casually, and edit photos smoothly with responsive power and vibrant HDR visuals
- ENJOY UP TO 14 HOURS AND 15 MINUTES OF BATTERY LIFE - HP Fast Charge restores battery from 0 to 50% in approximately 45 minutes
- AMD RADEON 610M GRAPHICS - Experience smooth entertainment; Built for streaming and multitasking, enjoy realistic visuals and efficient performance for work and play
- STORAGE AND MEMORY - 512 GB PCIe NVMe M.2 SSD offers fast speed and efficient storage; and 8 GB LPDDR5 RAM memory boosts performance with higher bandwidth
Those comments characterize the interview findings; they do not independently validate each percentage or establish that the product combination caused the gains. Kaseya general manager of endpoint solutions Johnny Ghibril said, “This research reinforces a clear trend we hear from our customers every day: IT teams are looking for technology that helps them achieve more with less complexity,”. That is a vendor interpretation of the results.
How cautiously should you interpret the savings?
It is an interview study, not a controlled experiment
The public summary describes in-depth interviews with 16 adopters and five non-Kaseya customers. It does not describe a statistically representative sampling frame, random assignment or a control group sufficient to isolate causality. Reported savings may reflect differences in labor rates, contracts, tooling, process maturity, acquisition costs and the way each organization calculated “savings.”
Quick wins for a faster PC:
Scan for outdated or missing drivers - takes under a minuteDriver Scan →Clear out junk files and repair common Windows errorsFree Scan →Rank #4
- All In The Detail: The HP laptop has a beautiful brushed full-size keyboard with 10-key number pad. The 17.3 HP laptop features Wide Vision 720p camera + digital microphones, delivering clear and detailed image for video chats. Work and play non-stop with long battery life and HP Fast Charge. The large laptop hp computer is one place for all...
- Immersive Full HD Display: Experience high performance with the HP laptops featuring a stunning 17.3 inch FHD anti-glare display with sharp details and vivid color. The large 17 inch HP laptops slim bezel and big screen is perfect for multitasking, work, and entertainment. Its slim, sleek, durable design in new vibrant silver finish makes this eye-catching, thin lightweight HP 17.3 laptop easily portable..
- Windows 11 & Office 365 for Web: Preloaded with Windows 11 for a secure and easy-to-manage work experience. Built-in AI Copilot helps you quickly organize tasks, summarize information, and create content. With Office 365 for Web, you can create, edit, and share documents, presentations, and spreadsheets anytime, anywhere.
The sample is geographically and numerically narrow
All adopter interviews were in North America, and each adopter category contained eight organizations. Results may not transfer to other regions, industries, currencies, team sizes or operating models.
The public summary omits calculation detail
Kaseya’s announcement does not publish the full underlying calculations, metric definitions or respondent-level bases. Consequently, readers cannot independently reproduce every estimate from the announcement alone. Do not multiply the 10-person examples to predict a 20-person team, convert monthly figures into guaranteed annual profit, or assume that a percentage reduction applies to your entire IT budget.
Best Value
- [High Speed RAM And Enormous Space] 4GB high-bandwidth RAM to smoothly run multiple applications and browser tabs all at once; 128GB PCIe NVMe M.2 Solid State Drive allows to fast bootup and data transfer
- [Processor] Intel Core i5-13420H Processor (8 Cores, 12 Threads, 12MB Intel Smart Cache, Base at 1.5 GHz, Up to 4.6 GHz Max Turbo Frequency), with Intel UHD Graphics
- [Display] 15.6" FHD (1920 x 1080) Display
- [Tech Specs] 1 x USB 3.0 Type-A, 1 x USB 2.0 Type-A, 1 x USB Type-C, 1 x HDMI, 1 x RJ45, 1 x headphone/microphone combo, Webcam, Numeric Keypad, Wi-Fi and Bluetooth
- [Operating System] Windows 11 Pro - Organize open apps with pre-configured layouts to optimize productivity, Navigate with more intuitive experience to get things done, Collaborate with teams with more features
How to evaluate the platform for your organization
Use the findings as hypotheses to test against your own baseline. Compare the combined workflow with alternatives on these dimensions:
- Functional coverage: confirm that endpoint management, service-desk operations and documentation are all included in the proposed scope.
- Workflow fit: map alert intake, ticket creation, escalation, knowledge lookup, remediation and closure across the three products.
- Total operating cost: include licenses, implementation, migration, integrations, training, administration and contract changes.
- Capacity and service metrics: establish current endpoints, tickets, clients or users per technician, first-response and resolution times, and SLA attainment before making a business case.
- Evidence quality: ask vendors for metric definitions, calculation periods, respondent bases and comparable customer references; separate reported outcomes from independently measured benchmarks.
Organizations considering the named products can learn about Datto RMM, Autotask PSA and IT Glue from Kaseya, while keeping the study’s sponsorship in mind.
Recommended Free Tools
Bottom line
Omdia’s 2026 interviews, as summarized by Kaseya, suggest substantial efficiency and cost improvements among a small group of North American adopters using Datto RMM, Autotask PSA and IT Glue together. The study is useful evidence for evaluating consolidation, but its vendor sponsorship, interview design and limited public methodology mean the figures are directional reported outcomes—not universal savings guarantees or proof of causation.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
