bomgar-scc-w0yc30gyehd1x6h7i6iw58iw5jg6iy56fjw75ic40jc90.exe matches the generated installer pattern used by BeyondTrust Remote Support, the product formerly associated with Bomgar. The long string after bomgar-scc- is an identifier for a particular generated package. The downloaded executable is an installer for a Support Button, not the installed button itself.
It can be legitimate when it came from your employer, an authorized help desk, or a support session that you started through a verified organization. The filename alone cannot prove that an arbitrary copy is safe. Verify where it came from, inspect its digital signature, compare its hash when an administrator provides one, and scan it with the security software managed on your PC before running it.
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What this executable is
BeyondTrust Remote Support creates a small Windows client when an organization invites someone to a support session or deploys a persistent Support Button. The generated Windows file follows the pattern bomgar-scc-{uid}.exe. In that pattern, bomgar-scc identifies the Support Client component and {uid} is a unique value generated for the package. Your filename contains one such value: w0yc30gyehd1x6h7i6iw58iw5jg6iy56fjw75ic40jc90.
BeyondTrust’s Support Buttons documentation describes the download as an installer: the executable must be run to complete installation, and it is not itself the Support Button that appears after setup. Running it normally installs the button or support client and then lets the authorized support organization connect according to its configured policy.
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| Part of the name | Meaning |
|---|---|
bomgar-scc |
The legacy name used for a BeyondTrust Remote Support support-client installer. |
w0yc30gyehd1x6h7i6iw58iw5jg6iy56fjw75ic40jc90 |
A generated identifier for this particular installer package; it is not a diagnosis or a malware rating. |
.exe |
A Windows executable installer. It has to be launched to finish the Support Button installation. |
Why the name is unusually long
Support organizations generate installers for a specific tenant, case, user, or deployment. A unique suffix helps the service associate the package with the correct configuration instead of shipping one universal executable. That is why two legitimate downloads can have different suffixes and why an old copy may stop working after a case closes or a deployment changes.
The suffix does not make the file trustworthy by itself. Malware can be renamed to look like any legitimate program, while a genuine installer can be copied and redistributed without authorization. Treat the name as an identification clue, not as a security certificate.
Is bomgar-scc-w0yc30gyehd1x6h7i6iw58iw5jg6iy56fjw75ic40jc90.exe safe?
Safety depends on provenance and integrity. A file downloaded from the support portal of an organization you contacted, signed by the expected publisher, and accepted by your managed endpoint-security controls is materially different from a copy delivered by an unsolicited caller or a browser pop-up.
Check the source before opening it
- Recall how the download started. A support case, company IT ticket, or vendor portal that you reached yourself is a plausible source.
- Open the organization’s known-good website or call its published telephone number independently. Do not use a number supplied only by a pop-up, email, or unexpected phone call.
- Ask the administrator or technician to confirm the exact filename, tenant, and case for which the installer was generated.
Inspect the publisher signature
- Right-click the file in File Explorer and choose Properties.
- Open Digital Signatures, select the signature, and choose Details.
- Confirm that Windows reports a valid signature and that the signer is BeyondTrust or the current legal publisher specified by your organization’s deployment. A missing, invalid, or unexpected signature is a reason to stop and obtain a fresh copy.
The exact signer label can change when a company changes its legal publishing identity. If the name is unfamiliar, have the administrator confirm it rather than assuming that any signer is acceptable.
Compare a hash when one is available
A hash comparison is useful when the administrator or support provider gives you a known value for this exact download. In PowerShell, change to the folder containing the file and run:
Get-FileHash .bomgar-scc-w0yc30gyehd1x6h7i6iw58iw5jg6iy56fjw75ic40jc90.exe -Algorithm SHA256Compare the resulting SHA-256 string character for character with the value supplied through a trusted channel. A mismatch means the bytes are not the same; it does not tell you which copy is genuine, so request a new download.
Scan with your existing endpoint protection
Use the antivirus or endpoint-security product already managed by your household, employer, or school. Let it scan the downloaded file before execution and follow its quarantine or blocking advice. Do not turn protection off globally to force an installer through. If IT believes a detection is a false positive, ask for a narrowly scoped review or allow rule after the source and signature have been verified.
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Situations that should make you stop
- An unsolicited caller claims your computer is infected and tells you to run the file immediately.
- The download arrived from a shortened, misspelled, or unrelated domain.
- The file has no valid signature, or the signer does not match the organization’s confirmation.
- A browser warning, endpoint-security alert, or administrator says the package is not approved.
- You cannot identify an active support case or business reason for a remote-support client.
In those situations, delete or quarantine the copy through your security product and contact the supposed organization through a known-good channel. Do not grant remote access merely because the filename resembles a legitimate BeyondTrust installer.
Before troubleshooting: preserve the evidence
If installation has failed, note the exact Windows message, the time it occurred, and whether the file was downloaded for a one-time session or a persistent Support Button. Keep the original file until your administrator has checked its signature or hash, but do not execute it repeatedly while its provenance is uncertain. If endpoint security quarantined it, record the detection name and submit that information to IT or the support provider.
How to fix bomgar-scc installer and launch errors
Work through these steps in order. The early checks address the most common causes without changing security policy; later steps deal with deployment and network configuration.
1. Download a fresh installer from the authorized portal
Generated installers can be tied to a tenant or session. An old copy may be expired, associated with a closed case, or built before the organization changed its configuration. Return to the support portal or ask the administrator to issue a new package. Do not search random download sites for a similarly named executable.
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2. Confirm that your account is allowed to install software
Windows may require administrator approval to create the Support Button or write to protected folders. Run the installer only when you are authorized to install it:
- Right-click the verified executable and choose Run as administrator if your organization’s policy permits that action.
- Approve the User Account Control prompt only after checking the publisher shown in the prompt.
- If you do not have administrator rights, stop trying to bypass the restriction. Ask IT to deploy the client centrally or to provide an approved MSI package.
A standard user account, application-control policy, or managed-device rule can block elevation even when the file is genuine. The administrator must change the policy or perform the installation.
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3. Close an existing support-client process
A previous attempt may still be running in the background and can lock files or prevent a second installer from registering the button. Save your work, then:
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- Press Ctrl+Shift+Esc to open Task Manager.
- On the Processes or Details tab, look for
bomgar-scc.exeor a support-client process that your administrator identifies. - Select it, choose End task, and retry the verified installer once.
BeyondTrust’s Jump Client guidance specifically notes that running bomgar-scc.exe processes can affect deployment. If the process immediately returns, a managed service may be restarting it; ask IT to stop the service through the organization’s approved procedure rather than repeatedly killing it.
4. Remove a stale Support Button or conflicting installation
A partially installed button can conflict with a new package or leave the target directory in an unexpected state.
- Open Settings > Apps > Installed apps (called Apps & features on some Windows 10 builds).
- Search for the organization’s Support Button or BeyondTrust Remote Support entry.
- Choose Uninstall and restart Windows if the organization’s instructions request it.
- Run the newly downloaded installer after the old entry has been removed.
On a managed computer, the entry may be hidden or removal may require administrator approval. Do not delete unknown folders or registry keys manually; request the organization’s approved uninstall procedure.
5. Check endpoint-security and application-control blocks
Security software can block an installer because it is a remote-support component, because the package is unsigned, or because the organization has not approved that tenant. Open the security product’s protection history and look for a blocked bomgar-scc-{uid}.exe or bomgar-scc.exe event.
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- If the source or signature is unverified, leave the block in place and obtain a trusted package.
- If IT has verified the file, give the security team the exact path, filename, signature details, and case number.
- Request a narrowly scoped allow rule for the approved file or deployment channel; never disable antivirus protection globally.
6. Allow the required outbound network traffic
A successful installation can still appear broken if the client cannot reach the support service. BeyondTrust deployment guidance identifies outbound TCP ports 80 and 443 as relevant to these executables. Corporate firewalls, web filters, proxy authentication, DNS filtering, or an endpoint firewall can block that traffic.
- Ask IT whether the computer must use a proxy and whether the support tenant’s hostnames are allowed.
- Check the Windows firewall profile and the organization’s perimeter firewall logs for blocked connections from
bomgar-scc.exeor the generated installer. - Have the network administrator create a rule limited to the verified application and required destinations. Do not open broad inbound access or turn the firewall off.
- Retry the connection after the rule is applied. A browser test alone does not prove that the support client is allowed, because application and proxy policies can differ.
7. Use the correct package format for managed deployment
BeyondTrust supports generated EXE installers and MSI packages. They are not interchangeable command lines.
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| Package | Typical use | Deployment details |
|---|---|---|
EXE (bomgar-scc-{uid}.exe) |
Interactive installation from a support invitation or portal. | May accept deployment parameters such as --jc-jump-group, --jc-tag, and --silent. |
| MSI | Software-management systems and administrator-controlled rollouts. | Uses Windows Installer syntax, for example msiexec /i supportbutton.msi /quiet, with the organization’s approved properties. |
Do not append MSI switches to the EXE or assume that an EXE’s silent mode will satisfy your management system. The administrator should provide the exact command, package, and properties for the organization’s tenant. Silent installation can suppress prompts but cannot overcome missing permissions, blocked network access, or an unapproved package.
8. Reboot and retry only after the underlying conflict is gone
Restarting Windows can release a locked file and reload policy, but it is not a substitute for checking the source, process, permissions, and network. After rebooting, use the fresh verified installer once. If it fails again, capture the exact message and provide it to IT instead of repeatedly launching different copies.
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| What you see | Likely area to check | Practical next action |
|---|---|---|
| Nothing happens when you double-click | Security quarantine, application-control policy, damaged download, or a blocked elevation prompt. | Check protection history, verify the signature, re-download from the portal, and ask an administrator to run it. |
| Windows says the installer is blocked | Endpoint-security policy or an unapproved publisher. | Do not disable protection; have IT validate the package and create a scoped exception if appropriate. |
| Installation reports a directory or product conflict | Stale Support Button, partial installation, or an existing process. | End the running support process, uninstall the old button through Windows Apps, reboot if instructed, and obtain a fresh package. |
| The button installs but cannot connect | Outbound firewall, proxy, DNS filtering, or tenant configuration. | Ask the network team to check TCP 80/443 and the approved support destinations. |
| The administrator’s deployment tool rejects the package | Wrong format or command-line syntax. | Use the supplied MSI with msiexec, or use the EXE parameters documented for that generated package. |
| A caller supplied the file unexpectedly | Unverified remote-access request. | Stop, quarantine the file if necessary, and contact the organization through an independently verified channel. |
Why a newer computer may show sra-scc instead
BeyondTrust announced on August 29, 2025 that new Windows installations are moving from the bomgar-scc filename prefix to sra-scc. Existing installations are not affected by that naming change. Therefore, seeing sra-scc on a newly generated package is not, by itself, evidence of a different product or malware.
Organizations that allow-list executable names or directories should update those rules during an upgrade so that both the legacy and new prefixes are handled according to their deployment plan. Ask your administrator which prefix the tenant currently issues; do not rename the executable yourself.
Should you delete the file?
If the download was unsolicited, fails verification, or is no longer needed, quarantine or delete it using your security product or Windows. If it belongs to an active support case, deleting it may require the technician to generate a new installer, because the package can be session- or tenant-specific. Removing the downloaded installer does not necessarily remove a Support Button that was already installed; uninstall an installed button through Windows Apps or the organization’s approved management system.
Manual checklist
- Identify the support case or business reason for the download.
- Confirm the portal, email, or phone contact through an independent, known-good channel.
- Check the file’s Digital Signatures tab and expected publisher.
- Compare a SHA-256 hash when the administrator supplies one.
- Scan with the existing managed endpoint-security product.
- Use a fresh package if the old one is expired or tied to a closed session.
- Close
bomgar-scc.exeprocesses before retrying. - Remove a stale Support Button through Windows Apps when a conflict is reported.
- Have IT approve the necessary outbound TCP 80 and 443 traffic.
- Use EXE parameters for an EXE and
msiexecsyntax for an MSI. - Never disable antivirus or firewall protection globally to force installation.
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Bottom line
This exact filename is consistent with a generated BeyondTrust Remote Support installer, but the string alone is not proof of safety. Trust the download only after its origin, publisher signature, and—when available—hash agree with the organization that requested the support session. For failures, start with a fresh authorized package, permissions, running processes, stale installations, endpoint-security policy, and outbound TCP 80/443 access; use the deployment syntax that matches the EXE or MSI format.
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