Lockbox 36 code: 486. Security Room keypad: 4895. Employee code: 00007820518. In CEG HQ, use those codes in sequence: open lockbox 36 to get the employee code, enter the Security Room, generate and collect the access card, then take the elevator to floor 10. This walkthrough contains puzzle spoilers.
Before you leave the lobby
After the arrival cutscenes, explore the ground floor before proceeding. A walkthrough reports that you cannot leave CEG HQ or save again until you reach the Security Room, so take a moment to orient yourself and collect the documents you want.
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- Collect the map behind the lobby desk and read the CEG Notice and Inquiry Preparation Notice.
- Go behind the podium in the main room and pick up “Box IDs and Names.” With hints enabled, it identifies Richard’s lockbox as number 36.
- Enter the nearby Maintenance Room. Inspect the dry-erase board, then open the desk to collect “Grid of Codes.” The code sheet is read from bottom to top.
Sportskeeda’s walkthrough describes the route and the save restriction; TechWiser independently places “Box IDs and Names” at the podium and “Grid of Codes” in Maintenance. Konami’s official game announcement confirms the game and platform context, but does not verify these puzzle solutions. Sportskeeda’s CEG HQ walkthrough · TechWiser’s document locations guide · Konami’s SILENT HILL: Townfall page.
Open lockbox 36 and get the employee code
- Use the lockboxes and enter 486 for box 36.
- Take the Employee File Cover Notice and note the employee code: 00007820518.
Do not try other lockboxes as a shortcut: the walkthrough warns that opening the wrong boxes can damage Simon.
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- Experienced entirely in first person, explore, evade, and survive using a limited set of weapons and tools, including a pocket television used to tune into unstable signals. Evasion is tense; combat is frenetic, while narrative driven puzzles reveal a truth that refuses to stay submerged.
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Unlock the Security Room
At the Security Room keypad, enter 4895. The walkthrough derives this code by following the arrows from 4 on the Maintenance Room dry-erase board across the keypad. The employee code and keypad code serve different purposes: 4895 opens the room; 00007820518 is entered at a computer inside.
Generate and collect the access card
- At the computer used for user searches, choose “Search for User” and enter 00007820518.
- Generate the Access Card and confirm the prompts.
- Collect the card from the nearby machine. Generating it at the computer is not enough; take the physical card before heading to the elevator.
Optional documents and Tuner
If you are collecting documents, read both messages on the computer nearest the Tuner: “Urgent Message” and “Out of Hours Access.” The Tuner minigame is optional for making the access card and is reported to reveal additional Richard lore. A document collector can also check the Security Room trash clue before leaving this ground-floor section.
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- Returning to an island town to ‘put things right’, Simon Ordell descends into a world of tense evasion, explosive confrontations, and mind-bending puzzles that slowly surface the truth of St. Amelia
- Simon Ordell is called back to the island of St. Amelia to ‘put things right’, encountering a town lying quiet beneath a heavy fog, seemingly abandoned but not at rest
- Venturing deeper, and driven to understand his connection to the place and its inhabitants, Simon begins to discover fragments of a past rising to the surface
- Experienced entirely in first person, Simon must explore, evade, and survive using a limited set of weapons and tools, including the CRTV, a pocket television used to tune into unstable signals. Evasion is tense; combat is frenetic, while narrative driven puzzles reveal a truth that refuses to stay submerged
Take the elevator to floor 10
With the access card collected, use the elevator and select floor 10. The route is complete.
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Quick Recap
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- Day One Edition Bonus: CRTV Style: Rusted, CRTV Style: Beach Edition
- When Simon Ordell is called back to the island of St. Amelia to "put things in order", he meets a city lying quietly in dense fog, seemingly abandoned, yet anything but dormant
- After venturing further to understand his connection to this place and its inhabitants, he gradually discovers fragments of the past rising to the surface
- Simon must explore, evade and survive from a first-person perspective. It uses a limited arsenal of weapons and tools, including the CRTV: a portable TV to receive unstable signals
- The dodging is tension, the battles are hectic and the story-based puzzles reveal a truth that does not want to remain hidden
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