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To turn off ordinary Mute on most Samsung Galaxy phones, open Settings > Sound and vibration and select Sound. If the phone is still silent, check whether a separate setting—such as Mute all sounds, Do not disturb, or an individual volume slider—is responsible. Menu names and layouts can vary by model and software version.
Turn off ordinary Mute mode
- Open Settings > Sound and vibration.
- Select Sound. Samsung defines Sound as enabling sound and vibration for calls and notifications; Vibrate enables vibration without audible alerts, while Mute disables both sound and vibration for calls and notifications.
- If calls are still quiet, check the ringtone volume and selected ringtone in the same settings area.
Sound mode and volume are separate controls. Switching to Sound restores the mode, but it does not guarantee that every volume channel is turned up.
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If the phone is still silent, check these separate controls
Mute all sounds
Open Settings > Accessibility > Hearing enhancements and turn off Mute all sounds. Samsung says this accessibility setting can mute media, notifications, system sounds, and the other person’s voice during calls. Volume cannot be adjusted while it is enabled. Samsung’s no-sound troubleshooting guide covers this setting.
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Do not disturb
Go to Settings > Notifications > Do not disturb. Turn it off to restore ordinary calls and notifications, or keep it on and adjust its exceptions if you want quiet hours with selected calls allowed. Samsung documents options for calls from all callers, contacts, favorites, or none, as well as an option to allow a repeat caller within 15 minutes. See Samsung’s Do not disturb guidance.
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Individual volume sliders
Open Settings > Sound and vibration > Volume and raise the channel that is too quiet: ringtone, notifications, media, or system sounds. These controls affect different audio categories, so raising media volume will not necessarily make the ringtone louder. Samsung’s no-sound guide and Galaxy manual documentation describe the separate sound controls.
A volume-key press may not adjust the ringtone channel, depending on what is playing and the device settings. If ringtone volume will not rise, Samsung recommends closing apps and stopping media before trying again.
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If only incoming calls fail to ring
When other sounds work but incoming calls do not ring, work through these call-specific possibilities:
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Clear out junk files and repair common Windows errorsFree Scan →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →- Confirm the selected default ringtone and raise ringtone volume.
- Check that Do not disturb and Airplane mode are off.
- Open Settings > Modes and Routines and check whether a mode such as Sleep or Relax is suppressing alerts.
- Check whether the caller is blocked or call forwarding is enabled.
- If you use a separate calling or video-calling app, check its own sound settings.
Samsung documents that a contact can have a separate ringtone behavior, including an option to let that contact ring when the device is in Vibrate or Mute. Message tones are also separate from ringtones; find them at Settings > Sound and vibration > Notification sound. For additional ringtone checks, see Samsung’s ringtone troubleshooting guide and Samsung’s contact ringtone instructions.
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If you cannot hear the other person during a call
In-call audio is different from a ringtone. While a call is active, press Volume up to raise the in-call volume; Samsung says this volume can only be adjusted during a call. If the other person’s voice is still inaudible, check Mute all sounds and continue with Samsung’s troubleshooting for the speaker, receiver, and connection. See Samsung’s call-audio guidance.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Restart the phone before seeking service
After checking the settings above, restart the Galaxy phone; Samsung notes that a temporary system error can affect audio. If sound remains absent, use Samsung’s device-specific troubleshooting or contact support to assess whether there is a hardware or connection fault. A factory reset is a last resort listed in Samsung’s ringtone troubleshooting, not an early step; back up personal data before considering it.
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Settings labels and screen layouts may differ across Galaxy models, software versions, and regions. If a path does not match your phone, look for the named setting within Settings search or consult support instructions for your model.
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